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78 posts

Master Geek


Topic # 113380 15-Jan-2013 13:54

So many of you will be aware of the thread I created about the performance issues with UFB: http://www.geekzone.co.nz/forums.asp?forumid=90&topicid=108935

Fortunately the problem was found and solved. And with that in mind I decided to upgrade my plan from 30/10Mb to 100/50Mb.

Now I'm having an issue where my speed after the upgrade seems to be on 30/50Mb. I can upload fine and it confirms that Chorus/Snap have made changes, but the download seems to be stuck at 30Mb like on my old plan.

The router I'm using is an Asus RT-N16 with Tomato Toastman. I don't think this is the issue though, as I can upload at 50Mb, so the very least I would expect is also 50Mb download if it was bottlenecked.

I've tried using a Windows PPPoE dialer (which Snap were surprised it worked) to test the connection, still the same.

I remember reading somewhere on here that some people also had issue with ISPs (maybe even Snap) not correctly provisioning the right speed?

And yes, I have contacted Snap a few times to try and diagnose this. The only thing they have really told me is that Chorus has confirm that I am in fact on the 100/50Mb plan.

Any advice would be appreciated.

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111 posts

Master Geek
+1 received by user: 22

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  Reply # 745237 15-Jan-2013 17:46
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Hi Sneakerpimps,

Are you able to re-test this, perhaps to speedtest.net ?
We've made a few changes internally that should solve this for you.





“I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success... Such emotions make a man forget food, sleep, friends, love, everything.” - Nikola Tesla

 


Disclaimer: Views expressed in my posts do not necessarily reflect those views of my employer.



78 posts

Master Geek


  Reply # 745240 15-Jan-2013 17:55

Hi Tim, still the same. Tested from www.aspired.co.nz.

Also tried rebooting ONT as well as router.

 
 
 
 




78 posts

Master Geek


  Reply # 745423 16-Jan-2013 01:54


776 posts

Ultimate Geek
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Snap Internet

  Reply # 745425 16-Jan-2013 02:53
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Hey SneakerPimps,

Chorus have checked the ONT & confirmed it's been provisioned correctly. The light readings are also healthy, so not likely a physical fibre fault.
You have tried a direct PPPoE connection with similar results, so this rules out the modem as the cause.

Have you tried using a different web browser, or another PC? Just need to rule out as many things as we can Laughing
If you still have no luck we will organise to do some testing with Iperf.


Cheers
^RO




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator





78 posts

Master Geek


  Reply # 745426 16-Jan-2013 03:43

Hi Ricky,

Yes I have multiple computers connected to the network and all are showing the same results. I've also tried different browsers to run speedtest.net.

Most the time I use a download manager with multi-threaded downloads.

I've just done another test running my laptop only directly to the ONT, same results.

Thanks for replying at this time of the morning!

- Nick

776 posts

Ultimate Geek
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Snap Internet

  Reply # 745427 16-Jan-2013 03:56
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Yes I have multiple computers connected to the network and all are showing the same results. I've also tried different browsers to run speedtest.net.

Most the time I use a download manager with multi-threaded downloads.

I've just done another test running my laptop only directly to the ONT, same results.

Thanks for replying at this time of the morning!

- Nick


Hey Nick,

Fantastic work, thanks for doing that.
I have just sent this info back to Chorus, we'll see what they come back with!

Cheers
^RO




Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



111 posts

Master Geek
+1 received by user: 22

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  Reply # 745510 16-Jan-2013 09:47
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Hi Nick,

I think we've isolated and fixed a wee bug -

Can you re-test this again now?





“I do not think there is any thrill that can go through the human heart like that felt by the inventor as he sees some creation of the brain unfolding to success... Such emotions make a man forget food, sleep, friends, love, everything.” - Nikola Tesla

 


Disclaimer: Views expressed in my posts do not necessarily reflect those views of my employer.



78 posts

Master Geek


  Reply # 745630 16-Jan-2013 12:01

Fixed!



I appreciate the effort you guys at Snap has gone through. Obviously UFB has bugs that need to be ironed out being that is still quite new.

Many thanks for the support.

1069 posts

Uber Geek
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  Reply # 745678 16-Jan-2013 13:21
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Not a Snap customer but seriously impressed at the amount of help you were getting from them at those hours of the morning!

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Ultimate Geek
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  Reply # 745685 16-Jan-2013 13:32
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Hurry up Chorus. Fill the massive gaps in Auckland.

SCM

456 posts

Ultimate Geek
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  Reply # 746052 17-Jan-2013 00:09
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^^^ Dam fine pic, well done!




 Click to see full size

 

 


dan

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Ultimate Geek
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  Reply # 746103 17-Jan-2013 08:41
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quakeguy: Hi Nick,

I think we've isolated and fixed a wee bug -

Can you re-test this again now?



so this was a SNAP issue not a Chorus issue? can u elaborate at all?

thanks.



776 posts

Ultimate Geek
+1 received by user: 176

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Snap Internet

  Reply # 746467 17-Jan-2013 16:54
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Some minor tweaking was needed and great to hear the issue is sorted and everything is working well to sneakerpimps satisfaction now.

Cheers,
^AL





Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator



130 posts

Master Geek
+1 received by user: 3


  Reply # 748364 21-Jan-2013 18:48

I also have been with snap since Sept on Fibre. Initially I regretted it! (Similar issues to the OP) however snap did make up for it with the customer service. I highly recommend using the Fritzbox with fibre, just plug and play!

If anyone is going to fibre, snap is certainly the one I would pick!

Well done snap

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