Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 


151 posts

Master Geek


  # 672769 15-Aug-2012 12:24
Send private message

freitasm:
UnitedWeFall: I took a screenshot at the time.. just in case.


Could you please upload this and post?



 
 
 
 


BDFL - Memuneh
64852 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 672771 15-Aug-2012 12:29
Send private message

Thanks. I took the liberty of helping you:

1.Cut the image to just the important bits
2.Uploaded to Geekzone because the original Imageshack is a piece of crap hosting full of popups and malware.
3.Edited your post with the better behaved version of that image






151 posts

Master Geek


  # 672772 15-Aug-2012 12:30
Send private message

freitasm: Thanks. I took the liberty of helping you:

1.Cut the image to just the important bits
2.Uploaded to Geekzone because the origina Imageshack is a piece of crap hosting full of popups and malware.
3.Edited your post with the better behaved version of that image



Thanks, appreciated :)

BDFL - Memuneh
64852 posts

Uber Geek

Administrator
Trusted
Geekzone
Lifetime subscriber

  # 672773 15-Aug-2012 12:31
Send private message

Back on topic, it says "bonuses are pre-installed"... Didn't you have the movie on the tablet? And other software already there? Sure it's not the same as your selection of what to spend the $25 on, but if it's in the screenshot...







151 posts

Master Geek


  # 672775 15-Aug-2012 12:32
Send private message

freitasm: Back on topic, it says "bonuses are pre-installed"... Didn't you have the movie on the tablet? And other software already there? Sure it's not the same as your selection of what to spend the $25 on, but if it's in the screenshot...



Nope, nothing is pre-installed aside from the usual Google apps that every Android tablet/phone comes with. No movie or otherwise.

434 posts

Ultimate Geek
Inactive user


  # 672777 15-Aug-2012 12:38
Send private message

Since stevenz has got his $25 USD using a USA proxy, I would say that you will be able to get yours by using the Market Enabler applications.

We have used this in the past to get the Australian offer for free Navigon and maps, check this article for more information.


 
 
 
 


3375 posts

Uber Geek

Trusted
Lifetime subscriber

  # 672927 15-Aug-2012 16:46
Send private message

freitasm: Back on topic, it says "bonuses are pre-installed"... Didn't you have the movie on the tablet? And other software already there? Sure it's not the same as your selection of what to spend the $25 on, but if it's in the screenshot...



I also got the $25 by proxy after deleting the tablet etc

When i called DS about the "free pre loaded bonus" and how its not pre loaded at all, they came back with "our product team says it is" I then went back with "did you product team check because the movie comes from the play store/market and NZ does not have access to ebook/movies or did they just copy and paste from another website" I was then put on hold for about 10 minutes while they talked to the product team.
They came back with "we will look into this" and next thing you know its off their website and still have not heard anything back from them, this was 3 weeks ago.

Rude customer service, saying I was wrong and did not like being told that they were.



434 posts

Ultimate Geek
Inactive user


  # 672929 15-Aug-2012 16:48
Send private message

mrtoken:
freitasm: Back on topic, it says "bonuses are pre-installed"... Didn't you have the movie on the tablet? And other software already there? Sure it's not the same as your selection of what to spend the $25 on, but if it's in the screenshot...



I also got the $25 by proxy after deleting the tablet etc

When i called DS about the "free pre loaded bonus" and how its not pre loaded at all, they came back with "our product team says it is" I then went back with "did you product team check because the movie comes from the play store/market and NZ does not have access to ebook/movies or did they just copy and paste from another website" I was then put on hold for about 10 minutes while they talked to the product team.
They came back with "we will look into this" and next thing you know its off their website and still have not heard anything back from them, this was 3 weeks ago.

Rude customer service, saying I was wrong and did not like being told that they were.





Go to the store and ask to talk to the manager, show him the photo and tell him that you're very disappointed about this.

3375 posts

Uber Geek

Trusted
Lifetime subscriber

  # 672939 15-Aug-2012 17:06
Send private message

menabassily:
mrtoken:
freitasm: Back on topic, it says "bonuses are pre-installed"... Didn't you have the movie on the tablet? And other software already there? Sure it's not the same as your selection of what to spend the $25 on, but if it's in the screenshot...



I also got the $25 by proxy after deleting the tablet etc

When i called DS about the "free pre loaded bonus" and how its not pre loaded at all, they came back with "our product team says it is" I then went back with "did you product team check because the movie comes from the play store/market and NZ does not have access to ebook/movies or did they just copy and paste from another website" I was then put on hold for about 10 minutes while they talked to the product team.
They came back with "we will look into this" and next thing you know its off their website and still have not heard anything back from them, this was 3 weeks ago.

Rude customer service, saying I was wrong and did not like being told that they were.





Go to the store and ask to talk to the manager, show him the photo and tell him that you're very disappointed about this.


Oh god I don't shop at DS's i got my from NL but i knew that DS ones did not come with it and wanted to be nice and tell them that they had the wrong information before they had customers ringing up asking about the credit/movie.


434 posts

Ultimate Geek
Inactive user


  # 672943 15-Aug-2012 17:11
Send private message

Your call, I've shared my experience and they were very helpful

234 posts

Master Geek


  # 673001 15-Aug-2012 19:25
Send private message

menabassily: I had a similar situation with DickSmith before, when I got something that has a price tag of $49.99 and when I took it to pay for it, they scanned it and said "oh, it's the wrong tag, this is $79.99" and when the guy showed me the correct tag, I found out that it doesn't match the product title or description.

Anyway, I stood my ground and asked for an explanation, so they instead of explaining it, offered to give it to me with the same (wrong) price tag on it. So I got it finally for $49.99.

The situation went smoothly, and there was no need to do anything, the sales person talked to the manager and then everything then went very nice and smooth.


Little bit different than this situation. Look up "invitation to treat", they didn't have to sell you the product at the price advertised regardless of whether it was the right/wrong cost. They just accepted your offer probably because they didn't want to deal with your any more.

In this case, DSE mislead (even if unintentional) sales customers by promising something they were never going to be able to deliver.

Keep contacting them if you want an alternative, otherwise as others have said use a market enabler.

5198 posts

Uber Geek

Trusted
Microsoft

  # 673045 15-Aug-2012 21:32
Send private message

I'm curious:

how come the credit doesn't work?

is the content just geo-blocked by Google?

Is it tied to the country of your Gmail address etc?

Does it know you're in NZ because of the IP address the first time you connected it to WiFi?



151 posts

Master Geek


  # 673376 16-Aug-2012 16:29
Send private message

Well good news, they finally e-mailed back (I guess my Facebook post got their attention) and offered a $25 refund :D

Good know to pursuing these things pays off, but it shouldn't have taken so much effort to get their attention.

3375 posts

Uber Geek

Trusted
Lifetime subscriber

  # 673558 17-Aug-2012 07:49
Send private message

UnitedWeFall: Well good news, they finally e-mailed back (I guess my Facebook post got their attention) and offered a $25 refund :D

Good know to pursuing these things pays off, but it shouldn't have taken so much effort to get their attention.


This is when you email back and ask about the movie, and how you will be happy to get it on blu ray LOL

1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Chorus to launch Hyperfibre service
Posted 18-Nov-2019 15:00


Microsoft launches first Experience Center worldwide for Asia Pacific in Singapore
Posted 13-Nov-2019 13:08


Disney+ comes to LG Smart TVs
Posted 13-Nov-2019 12:55


Spark launches new wireless broadband "Unplan Metro"
Posted 11-Nov-2019 08:19


Malwarebytes overhauls flagship product with new UI, faster engine and lighter footprint
Posted 6-Nov-2019 11:48


CarbonClick launches into Digital Marketplaces
Posted 6-Nov-2019 11:42


Kordia offers Microsoft Azure Peering Service
Posted 6-Nov-2019 11:41


Spark 5G live on Auckland Harbour for Emirates Team New Zealand
Posted 4-Nov-2019 17:30


BNZ and Vodafone partner to boost NZ Tech for SME
Posted 31-Oct-2019 17:14


Nokia 7.2 available in New Zealand
Posted 31-Oct-2019 16:24


2talk launches Microsoft Teams Direct Routing product
Posted 29-Oct-2019 10:35


New Breast Cancer Foundation app puts power in Kiwi women's hands
Posted 25-Oct-2019 16:13


OPPO Reno2 Series lands, alongside hybrid noise-cancelling Wireless Headphones
Posted 24-Oct-2019 15:32


Waikato Data Scientists awarded $13 million from the Government
Posted 24-Oct-2019 15:27


D-Link launches Wave 2 Unified Access Points
Posted 24-Oct-2019 15:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.