Give them reasonable time to repair or replace (don't accecpt a refirburshed replacement, only a new) about 2-3 weeks tops other than that advise them that you will file a claim with the disputes tribunal and claim costs such as the filing fee, costs for your time.
sometimes you've just got to play hardball and this sounds like one of these times.
freitasm: Was this Samsung bought from Telecom or parallel?
If it was from Telecom, I suggest you contact someone from their team here on Geekzone, point to this thread. I think plambrechtsen is your best option.
But you have to absolutely, 100% sure you have not tried anything stupid on this handset. Once you have established this is not a fault of your own, talk to someone about your case.
jonherries: 31/10/2012 3:50:28 p.m.Fault verified -- Phone stuck in Samsung boot logo. Checked internal condition, sent to s/w reflash to fix s/w related faults.2/11/2012 9:12:13 a.m.SW REFLASH failed.2/11/2012 11:46:10 a.m.The device is rooted.
mattwnz:jonherries: 31/10/2012 3:50:28 p.m.Fault verified -- Phone stuck in Samsung boot logo. Checked internal condition, sent to s/w reflash to fix s/w related faults.2/11/2012 9:12:13 a.m.SW REFLASH failed.2/11/2012 11:46:10 a.m.The device is rooted.
That is what I thought to. Rooted to someone non technical means that it is broken/stuffed etc.
Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler
robjg63: Some people would also find that usage of the word offensive as well - so at the very least it would be pretty unprofessional to use that word to mean broken.
31/10/2012 3:50:28 p.m. Fault verified -- Phone stuck in Samsung boot logo. Checked internal condition, sent to s/w reflash to fix s/w related faults.
2/11/2012 9:12:13 a.m. SW REFLASH failed.
2/11/2012 11:46:10 a.m. The device is rooted. Requires to quote for main board replacement.
mattwnz: Just a question to the OP. Did you do a phone firmware update through the samsung Kies software at any stage? If so could that have caused the problem? I did a firmware upgrade to mine through the kies software, and the kies software crashed midway through the upgrade. Teh firmware appears to have been applied fine, but since then, I can't connect to Kies to do future updates.
TimOB: Latest reply from Telegistics:
The explanation that I have given you in the previous email came directly from my technical manager, and states the manufacturer’s warranty acceptance criteria. He has advised that the quote stands, therefore it is up to you to either decline or accept the quote. Beyond that, I can give you Samsung’s number -0800 726 786- and you are more than welcome to take this up with them, as they are the people who enforce the warranty.
Talk about obstructive and unhelpful. I've contacted Peter from Telecom via this forum so hopefully I can make some progress via that channel.
nzgeek: I'm not sure how the service centre checks the firmware status of the phoneThe text that they're talking about (Product name, Custom Binary Download, etc.) appears at the top of the download mode screen on the S3, before a new OS is downloaded: