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316 posts

Ultimate Geek


  Reply # 946839 6-Dec-2013 23:26
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When we dropped off the S3 it was for service and not as a warranty . I assume it was the warranty service provider who decided it to be a warranty case.D&S were happy yo send it in. At the end itis to the benefit of everyone-ill nuy again at D&S and again a Samsung.

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Master Geek
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  Reply # 948785 10-Dec-2013 15:51
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Fairbuy continue to be unresponsive - I have approached consumer - who have offered to help - and they have another fairbuy customer with the same issue / same model. Were told by fairbuy that no-one was in until after xmas... strange time to be shutting up shop.

Peter

 
 
 
 


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Wannabe Geek


  Reply # 950991 12-Dec-2013 14:52
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Here goes my first post...

I guess that makes me the 3rd known customer from Fairbuy that had their S3 die suddenly. 

 

Mine died today, 16GB white version. I'm about to write to Fairbuy.

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  Reply # 951015 12-Dec-2013 15:19
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Emiloser: Here goes my first post...

I guess that makes me the 3rd known customer from Fairbuy that had their S3 die suddenly.  Mine died today, 16GB white version. I'm about to write to Fairbuy.


When did you buy it?? SDS is really something that has been sorted now unless you got a recon unit that hasn't been updated. Samsung released a fix in December last year so unless it was never updated it shouldn't be SDS, well not as we know it here.




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Wannabe Geek


  Reply # 951032 12-Dec-2013 15:42
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jeffnz: 

When did you buy it?? SDS is really something that has been sorted now unless you got a recon unit that hasn't been updated. Samsung released a fix in December last year so unless it was never updated it shouldn't be SDS, well not as we know it here.


I'm writing on behalf of my sister (it's her phone but I'm the designated 'it broke, fix it' in this house.) 

It was purchased at the end of September, 2012. 
I'm uncertain as to whether it was updated. Phone was completely stock, hadn't been mishandled or water damaged.
She recalls hearing a vibrate but ignoring it (she was doing something else) and then looking at it later on and it was dead.
She had charged it recently prior to that (so not the battery), no LED charging light, computer doesn't pick it up, unresponsive and will not turn on in any mode. 

As far as I have read, that's SDS. 

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Master Geek
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  Reply # 951116 12-Dec-2013 17:12
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Emiloser: Here goes my first post...

I guess that makes me the 3rd known customer from Fairbuy that had their S3 die suddenly. 
Mine died today, 16GB white version. I'm about to write to Fairbuy.


Sounds like it - the other one I was aware of was known to consumer.org.nz - based on this - I can only assume there are few others out there that dont look / lurk on geekzone..

I would like to think that fairbuy would respond to a mult-client issue ?
Has anyone taken their S3 phone in for Fairbuy service to fix the issue ?

Peter

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  Reply # 951126 12-Dec-2013 17:31
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Emiloser:
jeffnz: 

When did you buy it?? SDS is really something that has been sorted now unless you got a recon unit that hasn't been updated. Samsung released a fix in December last year so unless it was never updated it shouldn't be SDS, well not as we know it here.


I'm writing on behalf of my sister (it's her phone but I'm the designated 'it broke, fix it' in this house.) 

It was purchased at the end of September, 2012. 
I'm uncertain as to whether it was updated. Phone was completely stock, hadn't been mishandled or water damaged.
She recalls hearing a vibrate but ignoring it (she was doing something else) and then looking at it later on and it was dead.
She had charged it recently prior to that (so not the battery), no LED charging light, computer doesn't pick it up, unresponsive and will not turn on in any mode. 

As far as I have read, that's SDS. 


ok it may well be if it wasn't updated , if it was parallel imported that could well be the case. 
As to water damage, well hard to tell unless you check the indicators so can't be ruled out especially if they are checking for warranty, if you have read up you would have seen cases of this.

If the battery is stuffed would the charge lights be on? not sure may need to check that as well, you may also have a bent pin in USB connector in phone but if the phone had been recently charged that can probably be ruled out.

As far as Fairbuy have seen they don't follow CGA but it isn't a choice whether you do or not its law.








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Wannabe Geek


  Reply # 951144 12-Dec-2013 18:00
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jeffnz:

ok it may well be if it wasn't updated , if it was parallel imported that could well be the case. 
As to water damage, well hard to tell unless you check the indicators so can't be ruled out especially if they are checking for warranty, if you have read up you would have seen cases of this.

If the battery is stuffed would the charge lights be on? not sure may need to check that as well, you may also have a bent pin in USB connector in phone but if the phone had been recently charged that can probably be ruled out.

As far as Fairbuy have seen they don't follow CGA but it isn't a choice whether you do or not its law.



I already checked and photographed the one water sticky indicator under the battery that I could see (in case it became "wet" while being serviced) before I wrote my first post. 

I have read this entire thread but only decided to join/post because of the FairBuy comments. 

It's possible that the battery/a pin is stuffed/bent, but the phone was charging without issue until today. I guess we'll see.

I did some reading myself and I agree, seems FairBuy conveniently ignore CGA but apparently they are more likely to respond if you leave a negative review on PriceSpy (according to one or two posts there.) 

Just my 2 cents.

Thank you for trying to help me :) 

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  Reply # 951197 12-Dec-2013 20:00
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actually I was meaning xda-developers as it was more in depth than on here.






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Wannabe Geek


  Reply # 951201 12-Dec-2013 20:14
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jeffnz: actually I was meaning xda-developers as it was more in depth than on here.




That was the first thread I went to; however, since the phone is dead none of the fixes are applicable to my situation.

 

The reason I wrote on this thread, as I've already specified, was to talk to the other person in my situation from the same retailer and also so anyone else who may have been lurking like I was could see it - but thanks anyway :)



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  Reply # 951235 12-Dec-2013 20:54
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Emiloser:
jeffnz: actually I was meaning xda-developers as it was more in depth than on here.




That was the first thread I went to; however, since the phone is dead none of the fixes are applicable to my situation.

The reason I wrote on this thread, as I've already specified, was to talk to the other person in my situation from the same retailer and also so anyone else who may have been lurking like I was could see it - but thanks anyway :)



most welcome thats what we do on here , try to help, my apologies I didn't realise you didn't need any as you have it sorted.

Hope it works out for your sister and they replace her phone.




Galaxy S8

 

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Wannabe Geek


  Reply # 951253 12-Dec-2013 21:13
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jeffnz: 

most welcome thats what we do on here , try to help, my apologies I didn't realise you didn't need any as you have it sorted.

Hope it works out for your sister and they replace her phone.


Ah sorry, I must've misrepresented myself. I really appreciate the help. I'm a bit of an information hoarder so the first thing I did was Google :/ At this point dead is dead and I'm just glad I'm not the only person in this situation (although I wouldn't wish it on hobsonlea... or anyone else :x) from the same seller no less, haha.

Nice to meet you and thank you for the warm welcome :D

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Ultimate Geek
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  Reply # 951529 13-Dec-2013 11:54
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I am not sure if this was stated before.
If you go to Samsung NZ - mobile phones are covered for 2 years under manufacturer's warranty. This applies to all NZ New phones I believe.

111 posts

Master Geek
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  Reply # 951747 13-Dec-2013 16:03
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Insanekiwi: I am not sure if this was stated before.
If you go to Samsung NZ - mobile phones are covered for 2 years under manufacturer's warranty. This applies to all NZ New phones I believe.


Thanks Insanekiwi - the linky is here
http://www.samsung.com/nz/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY

And the relevant section

Mobile Phone & Tablets

Product Warranty Period Special Warranty Conditions
Mobile Phone & Tablets 2 years *Excluding the battery and accessory (refer to accessory warranty)

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Uber Geek
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  Reply # 951749 13-Dec-2013 16:15
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Insanekiwi: I am not sure if this was stated before.
If you go to Samsung NZ - mobile phones are covered for 2 years under manufacturer's warranty. This applies to all NZ New phones I believe.


What about the ones that Dick Smiths sell in their stores in NZ.They aren't tied to any mobile operator.

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