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42 posts

Geek
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  Reply # 942526 28-Nov-2013 21:06
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wlfkfgkwlaktka:
sson013: Google shipped a D.O.A N5 to my friend in Aus. Friend sent it to me as a gift and it costs $100 AUD to ship a lithium battery item through international courier cause of the IATA regulations. Google refuses to ship RMA to NZ for any reason and LG won't honor the warranty either. So if you did a private import of Nexus 5 you better hope you have no issues with it because you are completely screwed if you do.


You should not have piad for shipping a lithium battery.

Lithium Ion Batteries - 2013 Regulations from DHL, 

Battery contained in equipment -> less than 2 batteries -> no requirements.
http://www.dhl.com.au/content/dam/downloads/g0/express/shipping/lithium_batteries/lithium_ion_batteries_regulations.pdf



The problem is you must fill in a hazmat form and this costs money. We tried Aus Post and several other international couriers, all of them cost in excess of $100 to get all the proper paperwork and "special packaging" which was just some black tape -.-

Worst phone purchase ever and while technically we probably shouldn't have imported a phone from AU it still leaves me with a pretty bitter experience of Google as a company when they refuse to budge on RMA addresses.


2 Options from Google will both result in me/friend losing 200-300$

1. Ship it back to Aus, Google will pick it up and RMA back to Aus address. Ship it back to NZ. (this would lead to shipping costs of 300$AUD going back and forth)
2. Ship it back to Aus and get a full refund (which they did not even offer until I pointed out that under Australian law it was the buyers choice whether to refund/replace if there is a major fault). I would still basically lose all $200 in shipping. 

I am hoping my friend's attempt to file a credit card charge reversal succeeds on the basis that Google refuses to be reasonable in dealing with a D.O.A mobile. Bank is understanding of the reasoning but no guarantees. 

22 posts

Geek


  Reply # 942528 28-Nov-2013 21:11
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hairy1: Playtech are having a Black November sale and Nexus 5 NZ is included at $669. Here is the link:

http://www.playtech.co.nz/afawcs0139234/CATID=734/2013-Black-Friday-Sale.html

Cheers, Matt.


Somehow the deal just got sweeter, now showing as $649.99. Placing my order~~~

 
 
 
 


5 posts

Wannabe Geek


  Reply # 942533 28-Nov-2013 21:44
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lazyinnet:
hairy1: Playtech are having a Black November sale and Nexus 5 NZ is included at $669. Here is the link:

http://www.playtech.co.nz/afawcs0139234/CATID=734/2013-Black-Friday-Sale.html

Cheers, Matt.


Somehow the deal just got sweeter, now showing as $649.99. Placing my order~~~


$650 is VERY tempting.... what's the warranty info on this? Any gotchas in the fine print?

22 posts

Geek


  Reply # 942548 28-Nov-2013 22:26
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Marine0089:
lazyinnet:
hairy1: Playtech are having a Black November sale and Nexus 5 NZ is included at $669. Here is the link:

http://www.playtech.co.nz/afawcs0139234/CATID=734/2013-Black-Friday-Sale.html

Cheers, Matt.


Somehow the deal just got sweeter, now showing as $649.99. Placing my order~~~


$650 is VERY tempting.... what's the warranty info on this? Any gotchas in the fine print?


Not sure, but Playtech has pretty good customer service reputation...

140 posts

Master Geek
+1 received by user: 5


  Reply # 942594 29-Nov-2013 07:49
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The $650 price at PlayTech is very good if it is the local supplied unit with full 2 year warranty.  Dont forget that Warehouse Stationery has a 'best price' promise.  According to their website they will beat the lower price by up to 10% (not sure if a phone is classed as a computer product so may be 5%)

52 posts

Master Geek
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  Reply # 942601 29-Nov-2013 07:57
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sson013: Google shipped a D.O.A N5 to my friend in Aus. Friend sent it to me as a gift and it costs $100 AUD to ship a lithium battery item through international courier cause of the IATA regulations. Google refuses to ship RMA to NZ for any reason and LG won't honor the warranty either. So if you did a private import of Nexus 5 you better hope you have no issues with it because you are completely screwed if you do.


Directed at all those who have imported this phone from the US/AUS Google play store. Could someone please confirm if the warranty will still be valid as per sson013's post above? Im going to oz during xmas and was thinking of asking one of my family members there to buy it for me. Was thinking of claiming GST on the way back at the Airport and save some more that way. Am i better off buying it here in NZ?

Thanks :)

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Uber Geek
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  Reply # 942629 29-Nov-2013 08:38
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I'm going to wait and see what comes up in the Boxing Day sales..




Regards,

Old3eyes


20 posts

Geek


  Reply # 942631 29-Nov-2013 08:41
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old3eyes: I'm going to wait and see what comes up in the Boxing Day sales..

That was my plan until I saw and held one in my hand. The temptation was just too great!

5 posts

Wannabe Geek


  Reply # 942637 29-Nov-2013 08:51
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toii: The $650 price at PlayTech is very good if it is the local supplied unit with full 2 year warranty.  Dont forget that Warehouse Stationery has a 'best price' promise.  According to their website they will beat the lower price by up to 10% (not sure if a phone is classed as a computer product so may be 5%)


Just looked at this. The fine print gets ya.

"Excludes online-only retailers and daily deal websites. Product must be in stock at both our store and the competitor’s store at the time of the price match."

Is playtech a online only shop? Either way, WHS doesn't have stock so doubt they'll match. 

Might flick them an email just in case though..

140 posts

Master Geek
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  Reply # 942642 29-Nov-2013 08:59
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Is playtech a online only shop?


No, they have a retail shop as well as online sales.  There is always a catch in the fine print isn't there? :p

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  Reply # 942701 29-Nov-2013 09:48
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Is it just me that thinks that the black and white 'Storm-trooper' N5 is a far nicer looking piece of kit than the all matt black? (and this is from someone who has always preferred good old plain black phones).

1833 posts

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  Reply # 942725 29-Nov-2013 10:13
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Ok I just got my cases from Amazon Uk for nexus 5 they fit real well I only want a couple for myself I will put the rest for sale on the geekzone trade forum first in best dressed ther are only 13 extra pieces in total.




Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

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  Reply # 942730 29-Nov-2013 10:23
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dafman: Is it just me that thinks that the black and white 'Storm-trooper' N5 is a far nicer looking piece of kit than the all matt black? (and this is from someone who has always preferred good old plain black phones).


yep !
white is right !

had a play with a black n5 at 2 degrees - it was very grubby from previous test drivers, moreso than usual.

if ever there was a phone that should be used naked and not be encased it's the n5.







1833 posts

Uber Geek
+1 received by user: 111


  Reply # 942751 29-Nov-2013 10:32
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Is an English Man living in New Zealand. Not a writer, an Observer he says. Graham is a seasoned 'traveler" with his sometimes arrogant, but honest opinion on life. He loves the Internet!.

 

gnfb on trademe

Email Me


109 posts

Master Geek


  Reply # 942846 29-Nov-2013 11:32
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I still have an unopened N5 white 16gb from Playstore for sale at cost $576 if anyone wants it??

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