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# 135104 14-Nov-2013 09:19
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The instructions I am using say "Enter recovery mode by turning your device on while holding down "Volume Down" button and "End call" button then press the "Power" button to power on your device, the hourglass stays on the screen."

If I connect the phone via USB and have debugging on, the computer can see the phone so I presume the driver is installed OK but when I attempt the above, Windows (8.1) pops up saying the usb device recently attached has malfunctioned and windows can no longer recognise it.

What am I doing wrong here?

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  # 933893 14-Nov-2013 14:37
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It's an issue with Win 8.1 and outdated Fastboot drivers.

 

Try using Koush's Universal ADB/Fastboot Drivers: http://download.clockworkmod.com/test/UniversalAdbDriverSetup.msi




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  # 933973 14-Nov-2013 16:10
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Thanks for that. I downloaded the drivers and tried to get windows to install them but it just says that the best driver is already installed, how do I get past that?
Thanks.

 
 
 
 


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  # 934054 14-Nov-2013 19:47
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Manually uninstall the device and remove the drivers in device manager.

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  # 934059 14-Nov-2013 20:08
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peejayw: What am I doing wrong here?


Using Windows 8.1 to root.




Apple Certified Support Professional (ACSP) 10.10, MCITP 2008



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  # 934064 14-Nov-2013 20:16
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Yeah I'm starting to realize that. Need to find an XP computer :-)

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  # 934070 14-Nov-2013 20:27
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if you are dead set on rooting it try dropping it into a jug of boiling water.



sorry not helping am I but couldn't resist.




Galaxy S8

 

Garmin  Vivoactive 3




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  # 934076 14-Nov-2013 20:46
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peejayw: Yeah I'm starting to realize that. Need to find an XP computer :-)


Hmm wonder if a virtual would work? Or does it need full hardware level access?




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  # 934084 14-Nov-2013 20:50
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nedkelly:
peejayw: Yeah I'm starting to realize that. Need to find an XP computer :-)


Hmm wonder if a virtual would work? Or does it need full hardware level access?


No it won't work

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  # 934150 14-Nov-2013 23:13
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bradstewart:
nedkelly:
peejayw: Yeah I'm starting to realize that. Need to find an XP computer :-)


Hmm wonder if a virtual would work? Or does it need full hardware level access?


No it won't work


Good, now I know.




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