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690 posts

Ultimate Geek

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  #987116 14-Feb-2014 07:49
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Awatere: This is happening to me, and my battery's serial number was manufactured in China and within the given range. I'm actually really pleased to finally understand why my S4 is doing this!

I've just ordered a replacement battery from TradeMe (I really don't want to be without my phone while it jaunts off to Telegistics).

Was the answer around safety ever discovered? This device and I are practically joined at the hip - is it safe to keep using it until the new one arrives, or should I dig one of my old phones out of the emergency drawer in the interim?


If yours is a Telecom sourced one call your local Telecom store as they may have one on hand to swap it with.

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Uber Geek

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  #987132 14-Feb-2014 08:59

Paulthagerous:
Awatere: This is happening to me, and my battery's serial number was manufactured in China and within the given range. I'm actually really pleased to finally understand why my S4 is doing this!

I've just ordered a replacement battery from TradeMe (I really don't want to be without my phone while it jaunts off to Telegistics).

Was the answer around safety ever discovered? This device and I are practically joined at the hip - is it safe to keep using it until the new one arrives, or should I dig one of my old phones out of the emergency drawer in the interim?


If yours is a Telecom sourced one call your local Telecom store as they may have one on hand to swap it with.


Same goes for Vodafone stores. :)




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


 
 
 
 


22527 posts

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  #987133 14-Feb-2014 09:01
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blackjack17: 2 degrees now have replacement batteries in store.  I simply called the store they put it on hold and 10minutes later they swapped it over, no questions asked (they didn't even ask for last name or account number).

This was at St lukes Auckland.  Apparently Samsung supplied the batteries and they send the old batteries back.

So while it took a while Samsung seems to be coming to the party and making good.  to bad they didn't do this from the get go, as the support has soured my opinion of an otherwise excellent device.


I think people don't understand how HUGE Samsung is, and how logistically "just" getting batteries to where you want them, is actually not that easy, especially since they will need to verify the scope of the problem (worldwide) and we aren't the only country likely affected, and all sorts of
other factors. 

Consumers have been led to believe recently that fixing any problem should be as easy as you clicking your fingers. 



690 posts

Ultimate Geek

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  #987156 14-Feb-2014 09:49
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NikT:
Paulthagerous:
Awatere: This is happening to me, and my battery's serial number was manufactured in China and within the given range. I'm actually really pleased to finally understand why my S4 is doing this!

I've just ordered a replacement battery from TradeMe (I really don't want to be without my phone while it jaunts off to Telegistics).

Was the answer around safety ever discovered? This device and I are practically joined at the hip - is it safe to keep using it until the new one arrives, or should I dig one of my old phones out of the emergency drawer in the interim?


If yours is a Telecom sourced one call your local Telecom store as they may have one on hand to swap it with.


Same goes for Vodafone stores. :)


Good to know, but as Telegistics is mentioned that would suggest telecom are the supplier here.

1664 posts

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  #987163 14-Feb-2014 10:10

Paulthagerous:
NikT:

Same goes for Vodafone stores. :)


Good to know, but as Telegistics is mentioned that would suggest telecom are the supplier here.


We've been advised zero-cost replacement batteries have been allocated to most stores, so just a heads-up for any affected Vodafone customers.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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