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72 posts

Master Geek


# 139388 7-Feb-2014 09:35
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I'm trying to sort out a problem with my Father's Motorola Defy+ where during a call, the callers claims that their voice is being echoed back at them. Seems to have started in the last week, prior to that, it was fine (have made calls between us several times before using the same handsets).

He has rung me on his phone (Defy+) and can confirm that what ever I say gets echoed back at me at full volume on my Xperia Acro S.

We have tried reducing the "in call" volume to the lowest setting and the problem continues to persist.

I've have attempted a master / factory reset on his Motorola Defy+ (Holding down the power button + Volume down --> Cleared cache AND then "Wipe data / factory reset"), and without setting up any accounts what so ever (leaving the phone as bone "stock" as I can keep it) and calling my phone, the echoing problem still persists while in a call with his Defy+.

Is there anything else I should try before I suggest to him getting himself a new phone? Cheers.

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n4

956 posts

Ultimate Geek


  # 981669 7-Feb-2014 09:46
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Not got a new case by any chance?




Huawei Mate 7, on 2degrees



72 posts

Master Geek


  # 981677 7-Feb-2014 09:57
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It does have a case and screen protector (which has been there since he began been using the phone last year). I did remove the case and screen protector as part of my testing yesterday (to rule them out blocking any mics etc) and the problem continued to persist unfortunately.

 
 
 
 


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  # 981686 7-Feb-2014 10:11
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a quick shows its quite a talked about item with defy. A suggestion is that its a faulty mike and to do a factory reset and if it continues it needs repaired.




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Garmin  Vivoactive 3






72 posts

Master Geek


  # 982143 8-Feb-2014 00:02
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Yep, Looks indeed to be the situation. Have gotten my father a new phone and all appears to be sussed. The Defy is now under my possession as a Wireless Music player.

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