Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4
3068 posts

Uber Geek


  #1072413 23-Jun-2014 10:20
Send private message

antaeusa:
robjg63: Do you know someone else with an S3?
I would be inclined to see if you can borrow a battery for a few minutes - pop it in your phone and make sure the phone still goes - then hook it up to your charger and see if it looks to be charging. If it looks like it is then my money would be on a dead battery.
I suppose if it looks like its charging with your phone/battery plugged into the charger that probably points to a dead battery as well.

If its just the battery then I would bite the bullet and just buy a replacement - they look to be <$30 (pbtechs website today).
Batteries get a hard time and a bit over 2 years is probably not unusual.

If its a problem in the phone though I would have a go at the CGA.


Bought a new battery and a new charger. So its none of those..unfortunately.


Bummer. Have a go with the CGA then - you have nothing to lose.

I did find this thread describing the sort of problem you are describing:
http://forums.androidcentral.com/samsung-galaxy-s3/284668-samsung-galaxy-s3-charging-issue.html

Dont know if there is anything helpful on it - some people are swearing its the cable. When you say new battery and new charger - is it a new cable as well? Couple of people swear this was the issue. Also - on the second page someone did a reset of the phone and said it fixed the issue. Worth a shot?




Nothing is impossible for the man who doesn't have to do it himself - A. H. Weiler




221 posts

Master Geek


  #1072415 23-Jun-2014 10:22
Send private message

robjg63:
antaeusa:
robjg63: Do you know someone else with an S3?
I would be inclined to see if you can borrow a battery for a few minutes - pop it in your phone and make sure the phone still goes - then hook it up to your charger and see if it looks to be charging. If it looks like it is then my money would be on a dead battery.
I suppose if it looks like its charging with your phone/battery plugged into the charger that probably points to a dead battery as well.

If its just the battery then I would bite the bullet and just buy a replacement - they look to be <$30 (pbtechs website today).
Batteries get a hard time and a bit over 2 years is probably not unusual.

If its a problem in the phone though I would have a go at the CGA.


Bought a new battery and a new charger. So its none of those..unfortunately.


Bummer. Have a go with the CGA then - you have nothing to lose.

I did find this thread describing the sort of problem you are describing:
http://forums.androidcentral.com/samsung-galaxy-s3/284668-samsung-galaxy-s3-charging-issue.html

Dont know if there is anything helpful on it - some people are swearing its the cable. When you say new battery and new charger - is it a new cable as well? Couple of people swear this was the issue. Also - on the second page someone did a reset of the phone and said it fixed the issue. Worth a shot?


Yeah - I thought it might be the cable etc, so I bought a new charger and an original S3 battery for it. That cost me $40 bux battery. And the S3 Charger $20. Thanks. Haven't tried the reset yet..the phone is with NL @ the moment..well see!

The reason being is that the phone works fine if the battery has charge..possibly something to do with the charging port?

 
 
 
 




221 posts

Master Geek


  #1072512 23-Jun-2014 11:55
Send private message

Just an update:

Spoke to CAG Consultant :

If it's a minor repair i.e the charging socket needs to be replaced i.e that is $60 then they recommend that I pay for it however if they come back saying phone needs to be replaced that's a different story, eg the system board is dead..

Ta you all for your help on. I will keep you guys posted once I hear from NL.

4573 posts

Uber Geek

Trusted
Subscriber

  #1072526 23-Jun-2014 12:10
Send private message

timmmay: If they don't specify phones directly I'd look at other small handheld devices - cameras I guess.


While cameras may be the closest on the list to phones, I'm not sure that retailers would be comfortable with the assumption a phone and camera are interchangable, as this assumes how they are used is similar. How many people keep their camera in their pocket all day, every day? Lend it to their two-year-old kid to keep them amused? Drop it in the toilet?...

All I'm suggesting is that there's probably no other device that can provide an accurate proxy of mobile phones' use, wear and deterioration in condition over time. I'm disappointed (but not surprised) that Consumer haven't provided such information for mobiles. It comes back to a post I made a few weeks back on another thread: it would be useful to see the data that Disputes Tribunal officials (and higher) use in reaching their decisions regarding goods' acceptable lifespans. Or is it that each official needs to make such a call in each individual case? Surely they have some guidelines?

3169 posts

Uber Geek

Trusted
Subscriber

  #1072529 23-Jun-2014 12:15
Send private message

BTW - I've got an out of warranty Sony Duo 11 tablet from Noel Leeming in for repair at the moment. Tablet is 18 months old, Sony warranty was 12 months. Tablet dropped a vertical line of pixels on screen and Sony agreed two weeks ago to replace the screen free of charge under the CGA. Unfortunately, when I got tablet back last week, it can no longer find its operating system, so its back with Service Plus at the moment )-:

The tablet is a dog - this is its third time into shop for repair since purchase. Thankfully, the CGA has been of real assistance now its out of warranty.

15941 posts

Uber Geek

Trusted
Subscriber

  #1072554 23-Jun-2014 12:57
Send private message

jonathan18: While cameras may be the closest on the list to phones, I'm not sure that retailers would be comfortable with the assumption a phone and camera are interchangable, as this assumes how they are used is similar. How many people keep their camera in their pocket all day, every day? Lend it to their two-year-old kid to keep them amused? Drop it in the toilet?...

All I'm suggesting is that there's probably no other device that can provide an accurate proxy of mobile phones' use, wear and deterioration in condition over time. I'm disappointed (but not surprised) that Consumer haven't provided such information for mobiles. It comes back to a post I made a few weeks back on another thread: it would be useful to see the data that Disputes Tribunal officials (and higher) use in reaching their decisions regarding goods' acceptable lifespans. Or is it that each official needs to make such a call in each individual case? Surely they have some guidelines?


True. It may be able to help as a guideline if you have data on a range of products.

btw don't drop things in the toilet, that's how I killed my Palm V.

4573 posts

Uber Geek

Trusted
Subscriber

  #1072566 23-Jun-2014 13:20
Send private message

timmmay: btw don't drop things in the toilet, that's how I killed my Palm V.


Not always fatal, in my experience! My last non-'smart'-phone survived surprisingly well after a toilet dunking. Initial signs were not good, but a good dry-out and a night in the hot water cupboard and all was hunky-dory. Similar story with my previous smart phone in a swimming pool. With such a history I guess I should look at a water-proof model next time!

 
 
 
 


/dev/null
9333 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1072570 23-Jun-2014 13:23
Send private message

To be honest the main reason for the S3 not charging is due to corrosion on the charging port, look at this with a flashlight and you'll likely see there is some green corrosion.

And this, is not covered by the CGA as it is actually liquid damage caused by pocket-sweat (wear and tear) or similar, 2 years you should be also looking at upgrading your phone.




sxz

688 posts

Ultimate Geek


  #1072573 23-Jun-2014 13:24
Send private message

Inphinity: So wave the CGA at them, I would imagine the 'reasonable' life expectancy of a mobile to be somewhere between 3 and 5 years. However, if it's not charging because of the battery, rather than a phone fault, I would imagine a battery to be a wear & tear item and potentially not covered.


Have not read all the responses - but Inphinity's is a good one.

Consumer Guarantees Act has no hard and fast rules, and it all comes down to your particular facts.  If you can demonstrate that a phone/battery should still charge after 2 years (I will agree with you on that one!) then they absolutely must repair, replace or refund the original purchase price.  If they can show as Inphinity has suggested that it is reasonable for a battery to wear down after 2 years, and needs to be replaced (presuming this is the only problem with your phone), then they are not required to repair or replace.

Note: Many warranties exclude batteries, but this is not a warranty issue, its a CGA issue.  All that act says is that the Vendor guarantees that the goods sold match their description, are fit for their purpose, are of acceptable quality and will last for a reasonable time having regard to the price. The rest is argued on its facts, usually at the disputes tribunal

2270 posts

Uber Geek


  #1072576 23-Jun-2014 13:26
Send private message

michaelmurfy: To be honest the main reason for the S3 not charging is due to corrosion on the charging port, look at this with a flashlight and you'll likely see there is some green corrosion.

And this, is not covered by the CGA as it is actually liquid damage caused by pocket-sweat (wear and tear) or similar, 2 years you should be also looking at upgrading your phone.


Or possibly just have the port replaced

16205 posts

Uber Geek


  #1072593 23-Jun-2014 13:39
Send private message

michaelmurfy: To be honest the main reason for the S3 not charging is due to corrosion on the charging port, look at this with a flashlight and you'll likely see there is some green corrosion.

And this, is not covered by the CGA as it is actually liquid damage caused by pocket-sweat (wear and tear) or similar, 2 years you should be also looking at upgrading your phone.


That isn't an excuse though, goods must be durable and designed to be and fit  for purpose. As a phone is held in a hand and stored in a pocket, wher there are higher than normal moisture levels, it should be designed for those conditions, and not fail prematurely as a result. I suspect these new phones which now have water proofing in them is a solution to these problems. Not everyone can afford to upgrade a phone every two years, and a phone should easily last 3 years. Personally I have never had problems with my devices charging, nor any corrosion appearing on the contacts.

/dev/null
9333 posts

Uber Geek

Moderator
Trusted
Lifetime subscriber

  #1072595 23-Jun-2014 13:41
Send private message

mattwnz:
michaelmurfy: To be honest the main reason for the S3 not charging is due to corrosion on the charging port, look at this with a flashlight and you'll likely see there is some green corrosion.

And this, is not covered by the CGA as it is actually liquid damage caused by pocket-sweat (wear and tear) or similar, 2 years you should be also looking at upgrading your phone.


That isn't an excuse though, goods must be durable and designed to be and fit  for purpose. As a phone is held in a hand and stored in a pocket, wher there are higher than normal moisture levels, it should be designed for those conditions, and not fail prematurely as a result. I suspect these new phones which now have water proofing in them is a solution to these problems. Not everyone can afford to upgrade a phone every two years, and a phone should easily last 3 years. Personally I have never had problems with my devices charging, nor any corrosion appearing on the contacts.


You could argue the fact however won't get far. The fact is they don't cover moisture and the corrosion could have come from anywhere.




8354 posts

Uber Geek

Subscriber

  #1072597 23-Jun-2014 13:46
Send private message

michaelmurfy: To be honest the main reason for the S3 not charging is due to corrosion on the charging port, look at this with a flashlight and you'll likely see there is some green corrosion.

And this, is not covered by the CGA as it is actually liquid damage caused by pocket-sweat (wear and tear) or similar, 2 years you should be also looking at upgrading your phone.


I don't think so baby puppy.   I for one won't be upgrading my fone every two years..




Regards,

Old3eyes


5671 posts

Uber Geek

Trusted
Lifetime subscriber

  #1072627 23-Jun-2014 14:14
Send private message

Trouble too with all this is often things can be power surge damaged. This can often degrade or weaken components, but won't necessary fault straight away. Very hard to prove when this is the cause.




Chorus has spent $1.4 billion on making their xDSL broadband network faster and even more now as they are upgrading their rural Conklins. If your still stuck on ADSL or VDSL, why not spend $195 on a master filter install to make sure you are getting the most out of your connection?
I install - Naked DSL, DSL Master Splitters, VoIP, data cabling and general computer support for home and small business.

 

Cel-Fi supply and installer - boost your mobile phone coverage legally
Rural Broadband RBI installer for Ultimate Broadband and Full Flavour

 

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com


15144 posts

Uber Geek

Trusted
Subscriber

  #1072636 23-Jun-2014 14:21
Send private message

old3eyes:
michaelmurfy: To be honest the main reason for the S3 not charging is due to corrosion on the charging port, look at this with a flashlight and you'll likely see there is some green corrosion.

And this, is not covered by the CGA as it is actually liquid damage caused by pocket-sweat (wear and tear) or similar, 2 years you should be also looking at upgrading your phone.


I don't think so baby puppy.   I for one won't be upgrading my fone every two years..


The reality is the life cycle of a mobile phone is about 2 years.




Mike
Change Management Consultant
The views stated in my posts are my personal views and not that of any other organisation.

 

He waka eke noa


1 | 2 | 3 | 4
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

OPPO Find X2 Lite brings flagship features to mid-range 5G smartphone
Posted 29-May-2020 12:52


Sony introduces the digital camera ZV-1 for content creators
Posted 27-May-2020 12:47


Samsung Announces 2020 QLED TV Range
Posted 20-May-2020 16:29


D-Link A/NZ launches AI-Powered body temperature measuring system
Posted 20-May-2020 16:22


NortonLifeLock Online Banking Protection now available for New Zealand banks
Posted 20-May-2020 16:14


SD Express delivers new gigabyte speeds for SD memory cards
Posted 20-May-2020 15:00


D-Link A/NZ launches Nuclias cloud managed network solution hosted in Australia
Posted 11-May-2020 17:53


Logitech introduces new video streaming solution for home studios
Posted 11-May-2020 17:48


Next generation Volvo cars to be powered by Luminar LiDAR technology
Posted 7-May-2020 13:56


D-Link A/NZ launches Wi-Fi Certified EasyMesh system
Posted 7-May-2020 13:51


Spark teams up with Microsoft to bring Xbox All Access to New Zealand
Posted 7-May-2020 13:01


Microsoft plans to establish its first datacenter region in New Zealand
Posted 6-May-2020 11:35


Genesis School-gen has joined forces with Mind Lab Kids
Posted 1-May-2020 12:53


Malwarebytes expands into privacy with fast, frictionless VPN
Posted 30-Apr-2020 16:06


Kordia to donate TV airtime on Channel 200 to community groups
Posted 30-Apr-2020 16:00



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.