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15933 posts

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  #1072639 23-Jun-2014 14:30
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michaelmurfy:
mattwnz:
michaelmurfy: To be honest the main reason for the S3 not charging is due to corrosion on the charging port, look at this with a flashlight and you'll likely see there is some green corrosion.

And this, is not covered by the CGA as it is actually liquid damage caused by pocket-sweat (wear and tear) or similar, 2 years you should be also looking at upgrading your phone.


That isn't an excuse though, goods must be durable and designed to be and fit  for purpose. As a phone is held in a hand and stored in a pocket, wher there are higher than normal moisture levels, it should be designed for those conditions, and not fail prematurely as a result. I suspect these new phones which now have water proofing in them is a solution to these problems. Not everyone can afford to upgrade a phone every two years, and a phone should easily last 3 years. Personally I have never had problems with my devices charging, nor any corrosion appearing on the contacts.


You could argue the fact however won't get far. The fact is they don't cover moisture and the corrosion could have come from anywhere.


The manufacturers warranty probably doesn't, but the CGA may cover it depending on the situation on a case by case basis.

15933 posts

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  #1072642 23-Jun-2014 14:33
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KiwiNZ:
old3eyes:
michaelmurfy: To be honest the main reason for the S3 not charging is due to corrosion on the charging port, look at this with a flashlight and you'll likely see there is some green corrosion.

And this, is not covered by the CGA as it is actually liquid damage caused by pocket-sweat (wear and tear) or similar, 2 years you should be also looking at upgrading your phone.


I don't think so baby puppy.   I for one won't be upgrading my fone every two years..


The reality is the life cycle of a mobile phone is about 2 years.


Depends on the brand. Apple for example continue providing ios updates for about 3 years, so within that period the phone is still within it's life cycle, and probably a year afterwards too. However some andorid manufacturers like samsung don't seem to provide software support for as long. There are still alot of people with iphone 4 and 4s's around and they are 3-4 years old.

 
 
 
 


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  #1072646 23-Jun-2014 14:35
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I struggle to get more that 24 months from a phone and I look after them




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

He waka eke noa


15933 posts

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  #1072653 23-Jun-2014 14:44
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KiwiNZ: I struggle to get more that 24 months from a phone and I look after them

 

You mean they die (battery or hardware failure)? Or they just become unusable and slow? I have mine in cases and screen protectors, and don't carry it everywhere, it mainly lives on my desk, so mine tend to last forever. Although my s3 has got some cracks on the case around the plug, but that maybe a samsung design problem.

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  #1072665 23-Jun-2014 14:53
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They become troublesome due to lack of updates, but also hardware issues, for example iPhones the Home button seems to be time bombed to start to become annoyingly useless at the 24 month mark




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

He waka eke noa




221 posts

Master Geek


  #1072686 23-Jun-2014 15:33
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Yabanize:
michaelmurfy: To be honest the main reason for the S3 not charging is due to corrosion on the charging port, look at this with a flashlight and you'll likely see there is some green corrosion.

And this, is not covered by the CGA as it is actually liquid damage caused by pocket-sweat (wear and tear) or similar, 2 years you should be also looking at upgrading your phone.


Or possibly just have the port replaced


You could be right on this..will find out

/dev/null
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  #1072708 23-Jun-2014 16:02
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  #1072857 23-Jun-2014 19:07
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Before looking at repair options, I'd make sure that the USB socket on the phone is clear. Out doesn't take much to prevent charging, especially with the Galaxy phones.

The first step is to remove all power sources. Even when turned off, the Galaxy phones will check for connections between certain USB pins (e.g. for the download mode jig). When power is gone, have a good dig in the USB socket with a pin. Make sure you get into all the corners, and that you rub the shaft of the pin across the contacts in the socket. You'd be surprised at how much lint can build up in there and how little needed to prevent charging.

If it's still not working after that, and you've ruled out battery, etc, chances are that the USB socket needs replacing. The S1 in particular had an issue where the solder joints on the socket would crack and prevent things from working. I ended up taking my wife's phone to bits and resoldering the joints. Newer Galaxy phones have been better, but may still run into this issue.



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Master Geek


  #1074208 25-Jun-2014 12:49
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looks like the warranty for Samsung is 2 years : http://www.samsung.com/nz/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY

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Ultimate Geek


  #1074298 25-Jun-2014 14:42
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I will sometimes ask a retailer about the extended warranty period for an item I'm wanting to purchase. If they offer to sell an additional 3 year extended warranty past the manufacturers warranty, I then gauge that as the expected lifetime for that item. If the manufacturers warranty period is 1yr and extended period is a further 3yrs, I would expect that item to last a minimum of 4yrs.

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  #1074305 25-Jun-2014 14:58
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As I've seen with several S3's the USB connector on the phone begins to crack and fail. 3 or 4 so far.



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Master Geek


  #1074877 26-Jun-2014 10:53
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Update:

Samsung came back saying : $314.20 to repair it as it's water damaged. Rang CGA..apparently it's a grey area..and unless I have purchased this from either VF/Telecom directly, there isn't much they can do. And if I can prove that this particular phone wasn't sealed correctly for a normal day-to-day wear and tear..there isn't much to go on.

best is to get a new phone ha.

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  #1075153 26-Jun-2014 17:55
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If you're brave and have a soldering iron handy, you could try to see if it's a cracked solder joint issue. Look on YouTube for a tutorial on how to disassemble your phone. When you're able to remove the circuit board that has the USB socket on it, heat up each of the 5 or so solder joints just enough to melt the solder. With any luck it'll work when you've put everything back together.



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  #1075168 26-Jun-2014 18:18
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Could do that, please check this : this that has the screen shot of it. I reckon if I replace the charging port it should work.

/dev/null
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  #1075169 26-Jun-2014 18:21
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antaeusa: Update:

Samsung came back saying : $314.20 to repair it as it's water damaged. Rang CGA..apparently it's a grey area..and unless I have purchased this from either VF/Telecom directly, there isn't much they can do. And if I can prove that this particular phone wasn't sealed correctly for a normal day-to-day wear and tear..there isn't much to go on.

best is to get a new phone ha.


Told you. New phone time.




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