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Topic # 152019 13-Sep-2014 11:32
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Hi, received an OTA update notification yesterday, it downloads without an issue via wifi, and begins the install, but when it gets to the Green Android man it runs for about 5% of the install then reboots and once running reports a fail, anyone else with this?

Cyril

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  Reply # 1127739 13-Sep-2014 11:34
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Hard reset the handset then try doing the update



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  Reply # 1127783 13-Sep-2014 12:24
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Doing hard reset now, taking ages.

Cyril



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  Reply # 1127788 13-Sep-2014 12:32
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Ok, done a full reset, accepted update and reboots and fails at the exact same place, doing a quick google indicates folk all over the planet with the exact same issue.

Cyril

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  Reply # 1127807 13-Sep-2014 13:10

Lon (Demeter) has the same issue. I'll have a word with the team & Sony on Monday to see if I can find out anything more about it.




Product Manager @ PB Tech

https://pbtech.co.nz/smartphones




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  Reply # 1127809 13-Sep-2014 13:14
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Cheers

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Reply # 1128026 13-Sep-2014 19:17
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Same here, sony care were of coarse no help, just spewed generic responses. Now just waiting for an update for the update.

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  Reply # 1128048 13-Sep-2014 20:07
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I did mine about 3 or 4 weeks ago via the sony PC companion wired to the PC no problems

Try doing a wired install maybe not OTA

Edit P.S. Xperia Z1 Compact

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  Reply # 1128051 13-Sep-2014 20:14
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oops sorry cyril7 mine is build 14.4.A.0.108

so probably not related


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  Reply # 1128210 14-Sep-2014 10:26
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My wife has the same issue with her Z. Will try using PC today if we still have a copy of windows around somewhere

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  Reply # 1128213 14-Sep-2014 10:30
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samo: My wife has the same issue with her Z. Will try using PC today if we still have a copy of windows around somewhere


There is also a Mac version, if you're using that

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  Reply # 1128215 14-Sep-2014 10:37
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Na I'm a Linux fan, wife prefers it too surprisingly



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  Reply # 1128228 14-Sep-2014 11:19
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Hi, from reading online comments from overseas, its not related to using OTA or PC but something wrong in the image.

Cyril

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  Reply # 1128630 14-Sep-2014 22:10
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Update: updated using windows 7 and the updates installed fine after downloading almost a gig of updates. I'm assuming the update on the phone only updates changed files and the update process on the PC downloads the entire update.

So use the PC software to update and it should work fine.

This was the first update from Sony that didn't require a PC, so I guess there's a few teething problems

Now on Android 4.4.4 - hopefully the battery life has improved as it was abysmal on 4.4.2

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