Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20
295 posts

Ultimate Geek


  #1309893 22-May-2015 13:40
Send private message

flynkiwi: Like a few people it seems I have found out that my Z3C is not as waterproof as I had been lead to believe.

I only used it in the pool for a short period and that was only just below the surface to take photos but the phone stopped working.
Even though I pressed all the flaps down before using it water got in.

I was thinking it was a fault with the phone and would be covered by warranty but the repair place has come back with it passing the pressure test. So essentially Sony is saying its user error for letting water into their waterproof phone.

Trying to get any resolution from Sony has been meet with a standard response that the phone is IP rated etc etc. I have tried Facebook and escalating within Sony but get the same standard response.

I am a bit at a loss on what to do now since it was an awesome phone and I cant afford to go out and buy something else so I am stuck with a $60 phone which is just painful.

The only thing I can think is Small Claims court.

Any suggestions? Anyone else with this issue that has got a resolution from Sony (Since it seems to be a common issue with these phones)




Had the exact same situation with my Z1 ... used for one shot under an inch of water ... and phone soon stopped.

End result ... out of pocket and retailer basically said the same ... my fault ... and its not a water proof phone.

Even when I sent my Z3c back for repairs, the Telecom store said "Its not waterproof".

152 posts

Master Geek


  #1309897 22-May-2015 13:44
Send private message

The retailer was Sony Style in Sylvia Park. It was bought in December last year. the phone was only 4 months old when this happened. I called Sony Mobile when the issue happened who advised that I take it directly to the repair agent in New Market. Yes it is looking like I will have to go down tribunal with the CGA as not fit for purpose.

Would I file this against Sony Mobile or the retailer Sony Style?

 
 
 
 


152 posts

Master Geek


  #1309903 22-May-2015 13:46
Send private message

thekiwi:
flynkiwi: Like a few people it seems I have found out that my Z3C is not as waterproof as I had been lead to believe.

I only used it in the pool for a short period and that was only just below the surface to take photos but the phone stopped working.
Even though I pressed all the flaps down before using it water got in.

I was thinking it was a fault with the phone and would be covered by warranty but the repair place has come back with it passing the pressure test. So essentially Sony is saying its user error for letting water into their waterproof phone.

Trying to get any resolution from Sony has been meet with a standard response that the phone is IP rated etc etc. I have tried Facebook and escalating within Sony but get the same standard response.

I am a bit at a loss on what to do now since it was an awesome phone and I cant afford to go out and buy something else so I am stuck with a $60 phone which is just painful.

The only thing I can think is Small Claims court.

Any suggestions? Anyone else with this issue that has got a resolution from Sony (Since it seems to be a common issue with these phones)




Had the exact same situation with my Z1 ... used for one shot under an inch of water ... and phone soon stopped.

End result ... out of pocket and retailer basically said the same ... my fault ... and its not a water proof phone.

Even when I sent my Z3c back for repairs, the Telecom store said "Its not waterproof".


Where you out of Pocket for your z3C or did it get repaired under waranty?

295 posts

Ultimate Geek


  #1309925 22-May-2015 14:15
Send private message

flynkiwi:
thekiwi:
flynkiwi: Like a few people it seems I have found out that my Z3C is not as waterproof as I had been lead to believe.

I only used it in the pool for a short period and that was only just below the surface to take photos but the phone stopped working.
Even though I pressed all the flaps down before using it water got in.

I was thinking it was a fault with the phone and would be covered by warranty but the repair place has come back with it passing the pressure test. So essentially Sony is saying its user error for letting water into their waterproof phone.

Trying to get any resolution from Sony has been meet with a standard response that the phone is IP rated etc etc. I have tried Facebook and escalating within Sony but get the same standard response.

I am a bit at a loss on what to do now since it was an awesome phone and I cant afford to go out and buy something else so I am stuck with a $60 phone which is just painful.

The only thing I can think is Small Claims court.

Any suggestions? Anyone else with this issue that has got a resolution from Sony (Since it seems to be a common issue with these phones)




Had the exact same situation with my Z1 ... used for one shot under an inch of water ... and phone soon stopped.

End result ... out of pocket and retailer basically said the same ... my fault ... and its not a water proof phone.

Even when I sent my Z3c back for repairs, the Telecom store said "Its not waterproof".


Where you out of Pocket for your z3C or did it get repaired under waranty?


Nope, all done under Warranty.  Needed the headphone jack replacing ... and when they pressure tested, found it needed a new screen as well.

Given yours has passed a pressure test, I can understand their point of view ... that if that passes, then there is supposedly little to explain water getting inside the phone ... in theory.

152 posts

Master Geek


  #1309931 22-May-2015 14:29
Send private message

yeah..in theory.
I can see Sonys point and that they have to draw a line somewhere. The issue I have is that the phone is advertised as waterproof and there is the small print saying you must make sure all ports are closed. So the fact that I pressed down on all ports before using it and it failed is what I am annoyed with.


295 posts

Ultimate Geek


  #1309937 22-May-2015 14:33
Send private message

flynkiwi: yeah..in theory.
I can see Sonys point and that they have to draw a line somewhere. The issue I have is that the phone is advertised as waterproof and there is the small print saying you must make sure all ports are closed. So the fact that I pressed down on all ports before using it and it failed is what I am annoyed with.


Yup agree 100%.  TO me that's a design fault!

On my Z1 they found that the port cover wouldnt seat properly and that they could see it was slightly offset.  They reasoned I had somehow managed to twist it around.  THe phone had been a shop demo, and the cover was for the SD card so had been opened once in the life of the phone.

Safe to say, that shop isnt where I bought the Z3 from.

Personally I now steer clear of "underwater" ...


1952 posts

Uber Geek

Lifetime subscriber

  #1313168 27-May-2015 22:34
Send private message

red89mx: mobilefun is where my cases are coming from - will let you know once I receive the goods.....their postage is a bit slow. They seem responsive to emails.

Are you still waiting for your cases?




Life is too short to remove USB safely.


 
 
 
 


78 posts

Master Geek

Subscriber

  #1313178 27-May-2015 22:52
Send private message

Cases all arrived. Ok.

295 posts

Ultimate Geek


  #1313799 29-May-2015 06:11
Send private message

mrtoken: New firmware rolling out again (looks like its still 5.0.2) but with fixes

Has not hit the spark firmware yet but has hit the non branded AU firmware.
Currently downloading it via Sony PC Companion


Appears system update was pushed to Xperia overnight for Spark users.
Build number 23.1.A.1.28

3 posts

Wannabe Geek


  #1324210 13-Jun-2015 21:23
Send private message

Hey guys after hearing a lot about the Devilcase went ahead and bought one. So excited when it arrived, after fitting it (extremely easy with nice allan key secures and key included) I have to say it looks great. I took a long time to choose colour for my black z3c but eventually went for their Champagne gold and I'm more than happy. It looks great!! I've attached photos but they don't even do it justice, it oozes quality from all sides. The buttons overlay are perfect, each click is deliberate and sure and feels just like it should. Been showing it off to everyone and got loads of compliments on it. Overall I'd say well worth the extra outlay for a quality product and I'd definitely recommend it.





90 posts

Master Geek


  #1324246 13-Jun-2015 21:55
Send private message

Looks nice! I like the red colour they sell too. Did you purchase directly from DevilCase? Also what was the leather back colour with the champagne gold frame? 

160 posts

Master Geek


  #1324247 13-Jun-2015 21:56
Send private message

Youb: Hey guys after hearing a lot about the Devilcase went ahead and bought one. So excited when it arrived, after fitting it (extremely easy with nice allan key secures and key included) I have to say it looks great. I took a long time to choose colour for my black z3c but eventually went for their Champagne gold and I'm more than happy. It looks great!! I've attached photos but they don't even do it justice, it oozes quality from all sides. The buttons overlay are perfect, each click is deliberate and sure and feels just like it should. Been showing it off to everyone and got loads of compliments on it. Overall I'd say well worth the extra outlay for a quality product and I'd definitely recommend it.


What'd you pay for it and where'd you get it from? The official site?

3 posts

Wannabe Geek


  #1324613 14-Jun-2015 20:37
Send private message

The leather backing that came with it was white but I haven't used it. One of the main reasons I got this case was that it compliments, even showcases the phone rather than cover it up. 

I got it from twdevilcase.com, the official site. They list in USD so it's $33 for the case plus postage and it comes in around $65NZD. Obviously a lot more expensive than others but a lot better than all I looked at in my opinion so I treated myself!

3529 posts

Uber Geek

Trusted
Lifetime subscriber

  #1325442 16-Jun-2015 06:24
Send private message

Thanks just ordered a black one

Already have glass protectors on mine so will see if it fits or if i have to take them off and put the back on again after.

Just hoping it fits in the sony chargers as I have like 4 of them around work and the house.



3529 posts

Uber Geek

Trusted
Lifetime subscriber

  #1325444 16-Jun-2015 06:31
Send private message

Ah i see it comes with an insert for the dock.

Wish they would sell more than one of these as it now looks like my other 3 docks can't be used.

Oh well.

1 | ... | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20
View this topic in a long page with up to 500 replies per page Create new topic




News »

Pre-orders for Huawei MateBook 13 open now
Posted 14-Aug-2020 14:26


Freeview On Demand app launches on Sony Android TVs
Posted 6-Aug-2020 13:35


UFB hits more than one million connections
Posted 6-Aug-2020 09:42


D-Link A/NZ extends COVR Wi-Fi EasyMesh System series with new three-pack
Posted 4-Aug-2020 15:01


New Zealand software Rfider tracks coffee from Colombia all the way to New Zealand businesses
Posted 3-Aug-2020 10:35


Logitech G launches Pro X Wireless gaming headset
Posted 3-Aug-2020 10:21


Sony Alpha 7S III provides supreme imaging performance
Posted 3-Aug-2020 10:11


Sony introduces first CFexpress Type A memory card
Posted 3-Aug-2020 10:05


Marsello acquires Goody consolidating online and in-store marketing position
Posted 30-Jul-2020 16:26


Fonterra first major customer for Microsoft's New Zealand datacentre
Posted 30-Jul-2020 08:07


Everything we learnt at the IBM Cloud Forum 2020
Posted 29-Jul-2020 14:45


Dropbox launches native HelloSign workflow and data residency in Australia
Posted 29-Jul-2020 12:48


Spark launches 5G in Palmerston North
Posted 29-Jul-2020 09:50


Lenovo brings speed and smarter features to new 5G mobile gaming phone
Posted 28-Jul-2020 22:00


Withings raises $60 million to enable bridge between patients and healthcare
Posted 28-Jul-2020 21:51



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.