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118 posts

Master Geek


# 179037 24-Aug-2015 11:41
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Hi there.

 

I recently got a replacement Nexus 6 (previous one was screen damaged and my insurance covered the cost of a whole new phone.) I’ve noticed the camera lens on this new phone is jumping up and down and making a clicking sound while doing it. It seems to happen as part of the auto focus where the camera is constantly trying to focus on the image (and I guess move the lens to do it.)

My previous phone didn’t do this and camera worked perfectly fine.

This makes filming video impossible as the image keeps jittering back and forth.

I found this link from a Google search and basically it looks like faulty hardware and phone has to be replaced, just wondering if anyone else has experienced this issue and how they fixed it? https://productforums.google.com/forum/#!topic/nexus/Yc3-EmugaNs 


Thanks

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118 posts

Master Geek


  # 1373335 24-Aug-2015 20:38
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OK so I emailed Motorola support and they actually gave some advice that seems to have worked! See below



Please try to reset the app preferences: Settings > Apps > All Tab > Select 3 Vertical Dots > Reset App Preferences > Restart phone. Once then please try using the camera application.
If you are using any 3rd party camera application please delete as it may be causing issues with the actual function of the camera application.

Next steps would be to clear cache the phone and instructions will be provided below
____________________________

Clear Cache: This will remove any temporary files that may be causing the problem, but will not delete your files or settings.

With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.
You will see the word "Start" with an arrow around it.
Press the Volume Down button twice to highlight "Recovery mode"
Press the Power button to restart into Recovery mode.
You'll see an image of an Android robot with a red exclamation mark and the words "No command."
While holding down the Volume Up button, press the Power button.
Use the volume buttons to scroll to "wipe cache partition" and press the Power button to select it.
"Reboot system now" will be highlighted, press the Power button to select it.



118 posts

Master Geek


  # 1375639 28-Aug-2015 12:46
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So I think I was a little premature and hopeful because the problem has not been fixed.
Motorla support are now suggesting a full reset of the phone, does anyone think this might work?

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