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5121 posts

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  # 1950879 2-Feb-2018 19:36
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Out of interest did anybody sign up for the class action suit against LG for these faulty phones?  My son had a 5X and was never notified alas since the payout is quite generous

 

http://www.androidpolice.com/2018/01/31/lg-settles-bootloop-lawsuit-members-get-425-cash-700-lg-phone-rebate/

 

 

 

 





Staying in Wellington. Check out my AirBnB in the Wellington CBD.  https://www.airbnb.co.nz/rooms/32019730  Mention GZ to get a 10% discount

 

System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen, Denon AVRS730H 7.2 Channel Dolby Atmos/DTS-X AV Receiver, Samsung 4K player, Google Chromecast, Odroid C2 running Kodi and Plex

 

 


1525 posts

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  # 1951080 3-Feb-2018 12:46
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Just returned a Nexus 5x to Noel leeming for warranty. Would not boot. Will be interesting to see what transpires. Was a three year warranty that was purchased at the time.

 
 
 
 


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  # 1951824 5-Feb-2018 10:08
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After not hearing from The Warehouse Stationary I popped in on my way home and spoke to the guy that is handling my return. He said that after I'd dropped off my bootlooping 5X he had three more come in with the same problem. He has been instructed that they need to be returned to Australia where they will be checked and destroyed and then they'll receive credit for the phones and then they can provide me with my refund. So looks like LG (or whomever makes this decision) has decided not to repair them.


1736 posts

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  # 1954009 9-Feb-2018 08:14
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I popped into The Warehouse Stationary to check on the progress of my warranty claim on my bootlooping 5X and received a pleasant surprise. All the paperwork we were waiting on had been done and I received my cash refund. I had decided to buy a Vodafone V8 and knew that The Warehouse Stationary had them for $299 but had them on special for $239 on the weekend that I returned my broken 5X nearly 2 weeks ago. I cheekily asked if they would sell me one at the discounted price and they said sure! So a good result all round and kudos to The Warehouse Stationary!


1525 posts

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  # 1954246 9-Feb-2018 12:39
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Following up on the returned 5X. Was insured with phone insurance thru Noel Leeming. It got replaced with a LG Q6. A reasonable phone with a nice screen, but lacking 5GHz WiFi, USB C, and a fingerprint sensor. The owner is happy enough with the replacement, but seems a bit disappointing they didn't offer something more comparable.

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Master Geek


  # 1977192 15-Mar-2018 14:23
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I have just noticed my 5X is stuck on Andrroid 8.1.0 security patch 5 Nov 2017?

 

Ant ideas on how to get it to update as the normal way is not working? 


26 posts

Geek


  # 1980136 19-Mar-2018 20:56
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So my 19 month old Nexus 5x finally bootlooped today. Last day of a holiday away so have a days worth of photos that hadn't been backed up as we weren't around wifi. Am gutted. 

Will head into Warehouse Stationary and see what they say - any tips about what I should be asking to happen?  Think I'll aim for a refund of some sort if possible and start looking for a new phone.  Really loved the Nexus - so many great features.


 
 
 
 


540 posts

Ultimate Geek

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  # 1980141 19-Mar-2018 21:04
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It might be worth checking out xda I've seen some get it booting using only some of the cores in kind of a low performance mode might allow you to backup, or you could get into a custom recovery that'll allow you to transfer files over USB to PC.

49 posts

Geek


  # 1980144 19-Mar-2018 21:06
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NzVanFan:

So my 19 month old Nexus 5x finally bootlooped today. Last day of a holiday away so have a days worth of photos that hadn't been backed up as we weren't around wifi. Am gutted.



This might sound too good to be true but there might be some hope to restore your pics.

When my Nexus 6P starting bootlooping I found a vid on YouTube of a guy who held at hairdryer to the back of his Nexus, right where the finger print sensor is and after a couple of minutes it booted up.

I was in the same boat as you, I tried it as last resort and to my amazement it actually worked, lasted long enough for me to back up everything I had missed.

Again I know it sounds completely fabricated but give it a try.

26 posts

Geek


  # 1980180 19-Mar-2018 21:50
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HiKenny!  I owe you a beer!

 

Broke out the hairdryer - gave it a blast and managed to get it started.  Have backed up the photos and we'll see how long it lasts!

 

I'll try the XDA path that BatWing suggests as well - pretty sure I had to enable the OEM bootloader so have done that while I'm in as well.

 

Wondering what the Warehouse Stationary position will be though - think the phone is now past it's best so will have to start shopping around for a new one I think.

 

Thanks again to everyone!


1686 posts

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  # 1980188 19-Mar-2018 22:08
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There was a thread the other day from someone who took their one back to NL, and ended up getting the motherboard replaced.  I would reccomend that you tell them if the fault is substantial you wish to reject the goods.  Have that written in the work order when you send it in under the CGA, which is your right.  A new MB I would consider substantial.

 

My one was refunded in full after boot looping, that was September last year.


1736 posts

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  # 1980245 20-Mar-2018 07:43
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Mine was refunded in full by Warehouse Stationary, a couple of months ago. It had to be sent to Australia to be checked before LG would credit WS, so I had to wait a week for my refund.


26 posts

Geek


  # 1980625 20-Mar-2018 17:52
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Took mine into WS today - after a bit of back and forth they have taken the phone and the "repair" process begins.  Seemingly going to some place in Auckland first, to then go to Australia, to then get a refund issued to WS who then gives it to me.  Sounds like they are following some sort of process to the letter but I've told them (as per one of the other posters) that I intend to reject the goods if a substantial repair is required and that my ideal outcome is a full refund.  Will see how that all turns out - Easter will probably delay the outcome.

 

The hunt for a new phone now begins - think I'll try and find a Pixel (1) somewhere if anyone has any tips!!


395 posts

Ultimate Geek


  # 1981490 22-Mar-2018 14:07
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My ~2.5 year old (bought on release) started boot looping over the weekend. Now it won't boot at all.

 

Despite being out of warranty I intend on pushing for repair/refund under CGA as the phone is in immaculate condition and has never been dropped or anything. I have phoned LG and they have taken 2 days to "validate the IMEI", once they've done that I'll take it to warehouse stationary. Any tips? A refund would be ideal!!


395 posts

Ultimate Geek


  # 1984736 28-Mar-2018 09:45
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Just an update to my above post - LG have replaced the mainboard under CGA with no effort required on my behalf.

 

Given the phone is 2.5 years old (and out of wararnty) I'm happy with the mainboard replacement option. If it lasts another year then I'll be happy.


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