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45 posts

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  Reply # 1414921 27-Oct-2015 17:18
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netsujit:
ramboky: My understanding was that Google would front the warranty process, but I may well be wrong. Either way, 2degrees cannot change the terms of the manufacturers warranty, it's a warranty between you and the manufacturer, it has nothing to do with the store you bought it from. If retailers could change the terms of manufacturer warranties it would be exceedingly difficult for the consumer to know and understand their rights. 

You're definitely getting mixed messages there and some of them contradict what I've seen elsewhere, but ultimately the Consumers Guarantee Act should cover you in the case of a hardware fault, regardless of whether you have unlocked the bootloader.

I've owned multiple Nexuses since the Nexus One and on the two occasions I needed a warranty claim I've had no issues, despite all my devices being unlocked and rooted. 


True... I agree 2degrees cannot change the manufacturer's warranty. And am pretty sure 2degrees will respect and process warranty cases as per Huawei's manufacturer warranty terms.

And as per Huawei representative, warranty is no longer applicable if I unlock the bootloader.

But google representative advised... warranty will be applicable as long as I am able to flash the factory image and restore locked bootloader.

You may be right... am getting mixed messages from different sources.

But as I said in my previous post... I no longer worry about the warranty. I've hardly experienced any hardware failure with Nexus devices and never made any warranty claims. Keeping that in mind, paying full price to Google Store is certainly not worth. The 10% discount by 2degrees/Huawei/Geekzone is an amazing offer and it cannot be missed.




I think the problem here is that both Huawei and 2 Degrees and quoting you their standard language around this issue that they tell every Joe Bloggs customer about bootloaders and unlocking.

the Nexus phones are practically unique in that they are meant to be fiddled with.

I would go with what Google are telling you, just my 2 cents!

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Master Geek
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  Reply # 1414931 27-Oct-2015 17:46
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What I'd be interested to know is whether Google will deal with NZ Play Store warranty claims the same way they appear to deal with them in the States - i.e. will they send out a new device before having you return the old one? I found scant information on how the warranty works when reading through the terms and conditions.

 
 
 
 


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Master Geek
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  Reply # 1415011 27-Oct-2015 18:43
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I was reading about QFuse over the weekend and the best info I found is:   https://www.reddit.com/r/Android/comments/3phaw6/nexus_6p_has_a_hardware_fuse_that_blows/cw6k68e 


This from an XDA developer who I presume understands the boot chain better than regular folk. I myself am no expert but I think we have a stormy teacup here.

Edit: See also  

https://www.reddit.com/r/Android/comments/3phaw6/nexus_6p_has_a_hardware_fuse_that_blows/cwcry2h
http://forum.xda-developers.com/nexus-6p/help/qfuse-t3229346/page6

129 posts

Master Geek
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  Reply # 1415036 27-Oct-2015 19:53
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GoogleGeek88:
netsujit:
ramboky: My understanding was that Google would front the warranty process, but I may well be wrong. Either way, 2degrees cannot change the terms of the manufacturers warranty, it's a warranty between you and the manufacturer, it has nothing to do with the store you bought it from. If retailers could change the terms of manufacturer warranties it would be exceedingly difficult for the consumer to know and understand their rights. 

You're definitely getting mixed messages there and some of them contradict what I've seen elsewhere, but ultimately the Consumers Guarantee Act should cover you in the case of a hardware fault, regardless of whether you have unlocked the bootloader.

I've owned multiple Nexuses since the Nexus One and on the two occasions I needed a warranty claim I've had no issues, despite all my devices being unlocked and rooted. 


True... I agree 2degrees cannot change the manufacturer's warranty. And am pretty sure 2degrees will respect and process warranty cases as per Huawei's manufacturer warranty terms.

And as per Huawei representative, warranty is no longer applicable if I unlock the bootloader.

But google representative advised... warranty will be applicable as long as I am able to flash the factory image and restore locked bootloader.

You may be right... am getting mixed messages from different sources.

But as I said in my previous post... I no longer worry about the warranty. I've hardly experienced any hardware failure with Nexus devices and never made any warranty claims. Keeping that in mind, paying full price to Google Store is certainly not worth. The 10% discount by 2degrees/Huawei/Geekzone is an amazing offer and it cannot be missed.




I think the problem here is that both Huawei and 2 Degrees and quoting you their standard language around this issue that they tell every Joe Bloggs customer about bootloaders and unlocking.

the Nexus phones are practically unique in that they are meant to be fiddled with.

I would go with what Google are telling you, just my 2 cents!


Though Google doesn't deal with the phone here, 2Degrees/ Huawei do - wouldn't that mean following their warranty's would make more sense? I.e you wouldn't contact Google over a warranty claim for this device, you'd be contacting 2Degrees who'd likely go through Huawei.   Either way, until this is cleared up I wont be buying this device, not willing to risk warranty headaches. Hopefully Huawei or 2Degrees will clear this up. Nexus devices are developer devices, having potential warranty issues over an unlocked bootloader is silly.  

ramboky: but ultimately the Consumers Guarantee Act should cover you in the case of a hardware fault, regardless of whether you have unlocked the bootloader. 

The issue is you sometimes have to argue for the rights the Consumer Guarantees Act is supposed to give us. If the warranty is unclear, and there is mixed messages between companies, the warranty process may become more complicated than it should be. Since we cannot deal directly with Google in NZ.

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Uber Geek
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  Reply # 1415082 27-Oct-2015 21:05
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Are we still getting the breakdown tonight?

Hope so, but dont mind waiting a few more days :)

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Geek


  Reply # 1415083 27-Oct-2015 21:09
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So quiet. Any news from 2 degrees?

129 posts

Master Geek
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  Reply # 1415115 27-Oct-2015 22:07
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Disregard my previous comments about Google not handling the phone. Somehow missed the news that Google started selling devices directly in NZ through their playstore. Still would like the mixed messages cleared up officially - just to put my mind at ease.

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Ultimate Geek
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  Reply # 1415125 27-Oct-2015 22:37
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alexcc: Disregard my previous comments about Google not handling the phone. Somehow missed the news that Google started selling devices directly in NZ through their playstore. Still would like the mixed messages cleared up officially - just to put my mind at ease.


I doubt you'll get a clear answer, but from my experiences with many years of Nexus devices you'll have no issues with warranty. And in the unlikely event your retailer decided to be difficult, you're still protected by the Consumer Guarantees Act.



BDFL - Memuneh
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  Reply # 1415151 28-Oct-2015 00:02
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liang0086: So quiet. Any news from 2 degrees?


I only sent the file this morning - they have to generate codes and (probably) make sure there's stock. I wouldn't expect 

Finch: Are we still getting the breakdown tonight?

 

  • 83 buying outright, 42 buying on a plan
  • 24 Frost 64, 76 Graphite 64, 25 Graphite 128






27 posts

Geek
+1 received by user: 11


  Reply # 1415220 28-Oct-2015 09:09
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freitasm:
liang0086: So quiet. Any news from 2 degrees?


I only sent the file this morning - they have to generate codes and (probably) make sure there's stock. I wouldn't expect 


Yes, I can imagine they spent much of yesterday ringing round their retail stores ....

'Yeah, you know how we promised you 20 handsets at launch? ... well, we can only send you 10 because we have already sold some of them. #yolo"

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Geek
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  Reply # 1415226 28-Oct-2015 09:17
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alexcc: 
Though Google doesn't deal with the phone here, 2Degrees/ Huawei do - wouldn't that mean following their warranty's would make more sense? I.e you wouldn't contact Google over a warranty claim for this device, you'd be contacting 2Degrees who'd likely go through Huawei.   Either way, until this is cleared up I wont be buying this device, not willing to risk warranty headaches. Hopefully Huawei or 2Degrees will clear this up. Nexus devices are developer devices, having potential warranty issues over an unlocked bootloader is silly.  

ramboky: but ultimately the Consumers Guarantee Act should cover you in the case of a hardware fault, regardless of whether you have unlocked the bootloader. 

The issue is you sometimes have to argue for the rights the Consumer Guarantees Act is supposed to give us. If the warranty is unclear, and there is mixed messages between companies, the warranty process may become more complicated than it should be. Since we cannot deal directly with Google in NZ.


That is true. Nexus devices are seen as developer devices. Google themselves have given instructions on their official android webpage how to unlock the bootloader. Even I find it silly to void hardware warranty over unlocked bootloader for nexus devices. But to be honest, we can't blame 2degrees. They are simply following the warranty terms provided by Huawei, as they are the manufacturer.

But as @ramboky said in his earlier post... nexus devices hardly experience any hardware failures. Chances of placing warranty claims for nexus devices are rare. However, if you want to play safe... then better wait for 2degrees/Huawei to confirm the details. 

Warranty is important to me but not on top priority when its for Nexus devices. And hence, regardless of the silly bootloader warranty issue, I'll be still ordering my handset from 2degrees.



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Ultimate Geek
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  Reply # 1415574 28-Oct-2015 16:03
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alexcc: 
The issue is you sometimes have to argue for the rights the Consumer Guarantees Act is supposed to give us. If the warranty is unclear, and there is mixed messages between companies, the warranty process may become more complicated than it should be. Since we cannot deal directly with Google in NZ.


Your rights under the Consumer Guarantees Act are immutable, it doesn't mater what clauses or language there may be in the warranty from a manufacturer. Arguing your rights can be a bit of a pain, but it's extremely unlikely it would come to that and the process favors the consumer if it did. That said, I can understand people wanting some certainty before unlocking and rooting their Nexus.

94 posts

Master Geek
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  Reply # 1415584 28-Oct-2015 16:31
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netsujit: 

That is true. Nexus devices are seen as developer devices. Google themselves have given instructions on their official android webpage how to unlock the bootloader. Even I find it silly to void hardware warranty over unlocked bootloader for nexus devices. But to be honest, we can't blame 2degrees. They are simply following the warranty terms provided by Huawei, as they are the manufacturer.

But as @ramboky said in his earlier post... nexus devices hardly experience any hardware failures. Chances of placing warranty claims for nexus devices are rare. However, if you want to play safe... then better wait for 2degrees/Huawei to confirm the details. 

Warranty is important to me but not on top priority when its for Nexus devices. And hence, regardless of the silly bootloader warranty issue, I'll be still ordering my handset from 2degrees.




I had a hardware failure on my Nexus 5 about 6 months in - microphone failed. I flashed stock as as part of trying to diagnose the problem, then relocked the bootloader before taking it in for claim - they never said anything about it - claim was settled by LG since Google weren't here then.

The funny thing was, when I went to Warehouse Stationery (who along with 2D were the stockists) they said I'd need to leave it with them for 2 weeks! I don't know about you, but I can't do without my baby for 2 weeks. So I rang LG and since they don't actually have a call centre here, the call was answered by someone in Australia. They said, "you'll need to talk to Google" - so I had to educate them on the lack of NZ Play store and that LG were actually responsible for importation and servicing. They mentioned something about FoneFix, and when I said I knew where they were, could I just drop it in they said "sure". FoneFix were great, They basically had it fixed by the end of the following day and I was able to pick it up on Easter Saturday :-). It seemed like a minor problem, but it needed a whole new main board. They even fixed some other stuff I didn't know was not up to scratch. 

So while I agree with you that modern devices are pretty reliable, there are times when you do need that backup. 

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2degrees

  Reply # 1415597 28-Oct-2015 16:35
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Hi everyone,

Thanks to Geekzone for supporting this 2degrees/Huawei promotion for the exciting new Nexus 6P. Everyone who registered will receive an email today with details on how to take up the offer. Unfortunately there are two changes that we will be communicating directly to those affected:

 

     

  1. Huawei have advised that the Frost colour is only going to be available via the Google Playstore. We will send a discount code for the 64GB Graphite version to those who registered for the Frost model but if you really want Frost then the Google Playstore is your only option and it won’t offer any discount. If you take a 64GB Graphite on a plan then you will still have the code to use for an outright purchase, or give it to a friend.
  2. There is a delay on the Graphite 128GB model which is now expected in country by Nov 20th. We will send a discount code for the 64GB Graphite version to those who registered for the 128GB version so they can purchase this model if they prefer. And we will send them another discount code for the 128GB model when it is available. If you take a 64GB Graphite on a plan then you will still have the code to use for an outright purchase, or give it to a friend.

 

We apologise for these changes and we hope that the options we are giving will work for those people affected.

Regards,
2degrees

89 posts

Master Geek
+1 received by user: 6


  Reply # 1415601 28-Oct-2015 16:45
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2degreesCare: Hi everyone,

Thanks to Geekzone for supporting this 2degrees/Huawei promotion for the exciting new Nexus 6P. Everyone who registered will receive an email today with details on how to take up the offer. Unfortunately there are two changes that we will be communicating directly to those affected:

 

     

  1. Huawei have advised that the Frost colour is only going to be available via the Google Playstore. We will send a discount code for the 64GB Graphite version to those who registered for the Frost model but if you really want Frost then the Google Playstore is your only option and it won’t offer any discount. If you take a 64GB Graphite on a plan then you will still have the code to use for an outright purchase, or give it to a friend.
  2. There is a delay on the Graphite 128GB model which is now expected in country by Nov 20th. We will send a discount code for the 64GB Graphite version to those who registered for the 128GB version so they can purchase this model if they prefer. And we will send them another discount code for the 128GB model when it is available. If you take a 64GB Graphite on a plan then you will still have the code to use for an outright purchase, or give it to a friend.

 

We apologise for these changes and we hope that the options we are giving will work for those people affected.

Regards,
2degrees



Thank you very much for organising it all. Very pleased to be so close to the 6P.

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