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  Reply # 1621656 2-Sep-2016 21:09
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freitasm:

 

It's official: Samsung statement on Galaxy Note7.

 

 

Yeah - very painful and embarrassing for Samsung but not a biggie for us given 'like for like'. Whew!


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  Reply # 1621658 2-Sep-2016 21:11
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Oh they are doing like for like ? Why didnt you say ?

^.^

All seriousness, have to respect their decision and cant really blame them. This happens, sometimes not and sometimes is avoidable.
But not gonna lie, im upset. :(



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  Reply # 1621661 2-Sep-2016 21:17
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DANOFDANGER: Oh they are doing like for like ? Why didnt you say ?

 

:(

 

I did - a couple of times. wink

 

At least we'll all get a new phone out of it! sealed


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  Reply # 1621684 2-Sep-2016 22:03
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So can we expect the telcos to go extra mile like it is suggested above with Spark and offer refunds or just replace phones?


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  Reply # 1621692 2-Sep-2016 22:19
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This is bloody annoying. I just finished setting my phone up and now I need to do it all over again. Not to mention I affixed a metallic strip to the back of mine for the magnet holder I use in the car. I may just not bother!


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  Reply # 1621706 2-Sep-2016 22:31
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At this time it doesnt appear to be totally classed as a recall. Its a optional replacement option. Biggest questions at the moment are things like, how long is this available to us. Can we wait until stock is arrived before exchanging. What are the terms etc. Im going to use my phone until stock is replenished with revised versions.

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  Reply # 1621742 3-Sep-2016 01:16
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Is Spark really going to give full refunds for Note 7?

 

I may just go for credit or whatever with them until iPhone 7 since there aren't any other new top end Androids out on the market.




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  Reply # 1621744 3-Sep-2016 04:40
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networkn:

 

This is bloody annoying. I just finished setting my phone up and now I need to do it all over again. Not to mention I affixed a metallic strip to the back of mine for the magnet holder I use in the car. I may just not bother!

 

 

Yes, I've spent the last two weeks periodically fiddling with the N7 to get it set up exactly as I like/want it. It took me this long because I was unfamiliar with Marshmallow and had to google a lot of the not-so-intuitive stuff. Finally got to satisfaction point yesterday - now this.

 

So I agree it's annoying but these things happen - c'est la vie. It sounds like we will be able to wait until the replacement stock is on hand before going in to do the exchange - so I will do that. Wouldn't feel comfortable living with the phone if I had turned down the recommended opportunity for an exchange. Having done the set-up once, it won't take too long to re-do it.

 

I also spent a lot of time putting media onto the 128GB card and pretty much filling it - but that's obviously no biggie to just swap over.

 

If there's a cash-out option, I won't take it - after a slow and not-so-sure start, I now really like the N7 and there's nothing else I would want (except possibly the new Sony Xperia XZ - but it's just been announced and release is many moons away).

 

PS: The slow and not-so-sure start was because after first receiving the N7 I realised how incredibly good my three-year-old HTC One M7 was (and still is). A beautiful and, at the time, really ground-breaking phone. Sorry to see it go.


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  Reply # 1621752 3-Sep-2016 06:56
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Highly doubt you will get anything other than a "Samsung of like" they not going to cover a competitors product that cost 2 times the production cost of their device, surly.



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  Reply # 1621754 3-Sep-2016 07:09
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johny99: Highly doubt you will get anything other than a "Samsung of like" they not going to cover a competitors product that cost 2 times the production cost of their device, surly.

 

I don't think anyone is saying or thinking that. Expecting a new exchange Note 7 or maybe return for cash or credit.


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  Reply # 1621799 3-Sep-2016 09:07
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Just received from Spark:

 

 

Spark has announced that, following Samsung's global notice of a recall, it will stop selling the Samsung Galaxy Note7 until further notice

 

The announcement follows recently reported battery incidents of the Galaxy Note7.

 

Samsung have advised that they are planning to provide a new Note7 in exchange for the sold Note7 to consumers.

 

Any customer who has purchased a Samsung Galaxy Note7 from Spark has the option of swapping it out for an alternative device, with the difference refunded, or choosing a full on-account refund. Alternatively, Spark customers can choose to retain their device and receive the replacement Note7 at a later date.

 

Refunds or exchanges on the current Note7 can be done in any Spark store.

 







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  Reply # 1621800 3-Sep-2016 09:08
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Have changed my charging setting from 'fast' to 'normal' - just as a precaution to take some pressure off the battery until the changeover.


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  Reply # 1621801 3-Sep-2016 09:10
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Received from Samsung New Zealand:

 

 

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. 

 

To date, there have been 35 cases that have been reported globally (none have been reported in New Zealand) and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. As our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. 

 

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. 

 

Customers are advised to go into the store that they purchased their Note 7 from. For on-line purchases please either visit that operator’s store or call the Samsung Call centre on 0800 Samsung and a representative will be able to guide you where you can get your replacement Note 7. 

 

Further Information is available on the Samsung New Zealand website (samsung.co.nz) and any Galaxy Note7 customers with questions or concerns can phone our customer service team on 0800 SAMSUNG. 

 

We acknowledge the inconvenience this may cause but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

 





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  Reply # 1621839 3-Sep-2016 11:23
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Details on Vodafone's response to the Note7 issue is here in the Vodafone Community.

 

We have stopped sale of the Note7 through all of our retail outlets and are removing all website promotions and social media sales offers. 

 

To ensure our customers can remain confidently connected, we have a range of return/replace/refund options available.

 

Customers with a Galaxy Note7 have the following options when they go into a Vodafone store:

 

  • Swap your Galaxy Note7 for another Samsung product (for example an S7 Edge) and get the difference in price refunded;
  • Hand back your Galaxy Note7, pick up a Samsung Galaxy J5 (yours to keep), and your Galaxy Note7 will be replaced when new stock is available (could be approximately 4 weeks);
  • Get a full refund for their Galaxy Note7;
  • Return your Galaxy Note7 and use the refund to purchase any other device, of any brand, that is in stock; or
  • Wait until a new Galaxy Note7 is available and change-over to a new device then (could be approximately 4 weeks).

If you have any questions relating to your Samsung Galaxy Note7, talk to a team member at any Vodafone store, or call our Customer Care team:

 

Personal: 777 from your Vodafone mobile or 0800 800 021 from any phone.

 

Business: 888 from your Vodafone mobile or 0800 400 888 from any phone.

 

m





Channel Manager, Help & Support @ Vodafone NZ


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