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Ultimate Geek
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  Reply # 1622603 4-Sep-2016 18:56
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Quadripple posts at their best.

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Master Geek
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  Reply # 1622604 4-Sep-2016 18:57
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Haha sorry! Deleted them

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Ultimate Geek
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  Reply # 1622605 4-Sep-2016 18:58
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MissyMoo: Haha sorry! Deleted them


^.^ xxoo

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  Reply # 1622645 4-Sep-2016 20:35
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OK well, I have a bit of a conundrum. My phone was organized through Digital Mobile (Vodafone) but I am leaving for Spain/Germany for 2 weeks on Thursday AM first thing. 

 

I also have had my phone just reboot itself 4 times in the past 5 days. 

 

It's a business device, and I rely on it entirely. 

 

Is it just if it charges wirelessly or is it any kind of charging? I can avoid charging it when I am not attending to it, but a J5 wouldn't be a suitable replacement even temporarily. 

 

 


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Ultimate Geek
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  Reply # 1622648 4-Sep-2016 20:41
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networkn:

OK well, I have a bit of a conundrum. My phone was organized through Digital Mobile (Vodafone) but I am leaving for Spain/Germany for 2 weeks on Thursday AM first thing. 


I also have had my phone just reboot itself 4 times in the past 5 days. 


It's a business device, and I rely on it entirely. 


Is it just if it charges wirelessly or is it any kind of charging? I can avoid charging it when I am not attending to it, but a J5 wouldn't be a suitable replacement even temporarily. 


 



Actually it may not be exclusive to charging at all. Although a number of incidents have been while phone is on charge, this may be because of added heat that happens while charging. But the battery defect may happen outside charging.
Theres no garentees. But the chance it happens to you is very small, i would at your best chance, exchange the phone. But would not rush into it if you depend on it, if it flames, so what just return it. As long as your not hurt that is.

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  Reply # 1622700 4-Sep-2016 20:47
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DANOFDANGER:
networkn:

 

OK well, I have a bit of a conundrum. My phone was organized through Digital Mobile (Vodafone) but I am leaving for Spain/Germany for 2 weeks on Thursday AM first thing. 

 

 

 

I also have had my phone just reboot itself 4 times in the past 5 days. 

 

 

 

It's a business device, and I rely on it entirely. 

 

 

 

Is it just if it charges wirelessly or is it any kind of charging? I can avoid charging it when I am not attending to it, but a J5 wouldn't be a suitable replacement even temporarily. 

 

 

 

 

 



Actually it may not be exclusive to charging at all. Although a number of incidents have been while phone is on charge, this may be because of added heat that happens while charging. But the battery defect may happen outside charging.
Theres no garentees. But the chance it happens to you is very small, i would at your best chance, exchange the phone. But would not rush into it if you depend on it, if it flames, so what just return it. As long as your not hurt that is.

 

 

 

Ok well, I am worried about liability whilst I am overseas. If I burnt down a hotel or something! (Extreme worst case scenario). Since there are no cases in this part of the world it's probably an unnecessary concern but still!

 

I am worried about the random rebooting, I'd be pretty screwed if it died totally whilst overseas. 

 

Even if VF replaced it tomorrow, are they categorically saying it's a device not affected by the battery, or is it only on devices which will arrive in a few weeks?

 

 

 

 


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Ultimate Geek
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  Reply # 1622701 4-Sep-2016 20:51
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Phone fires are not unheard of, but if you have it on hand. All the time, it would never happen. But yea there's always a risk.
Your phone rebooting is unrelated to battery and is either software or defective hardware. Perhaps related to the bootloop problems people have been having due to quality control issues with defective ram.

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  Reply # 1622702 4-Sep-2016 20:54
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DANOFDANGER: Phone fires are not unheard of, but if you have it on hand. All the time, it would never happen. But yea there's always a risk.
Your phone rebooting is unrelated to battery and is either software or defective hardware. Perhaps related to the bootloop problems people have been having due to quality control issues with defective ram.

 

Well I am not so worried about anything while I am awake, but while I sleep.. I guess I just charge it in the bathtub :) 

 

Hmm well I'd be inclined to say the phone reboots when it's under load. Could be memory. Is there a test for the memory I can run?

 

I wondered if it was a SD Card issue.




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  Reply # 1622704 4-Sep-2016 20:54
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@networkn: Or if it flamed while you are on a plane?

 

Out of interest - what is about the J5 that would make it unsuitable while you're away? If you could press the J5 into service at a pinch, there's your answer. Sorry if I'm second-guessing you.


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Ultimate Geek
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  Reply # 1622729 4-Sep-2016 21:00
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networkn:

DANOFDANGER: Phone fires are not unheard of, but if you have it on hand. All the time, it would never happen. But yea there's always a risk.
Your phone rebooting is unrelated to battery and is either software or defective hardware. Perhaps related to the bootloop problems people have been having due to quality control issues with defective ram.


Well I am not so worried about anything while I am awake, but while I sleep.. I guess I just charge it in the bathtub :) 


Hmm well I'd be inclined to say the phone reboots when it's under load. Could be memory. Is there a test for the memory I can run?


I wondered if it was a SD Card issue.



Na theres no real test. What i usually say to people to fully eradicate the software possibility is to reset the phone (full wipe) There are just too many possibilitys to cause such issues thats even worth the energy trying to find instead of just resetting.

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Vodafone NZ

  Reply # 1622730 4-Sep-2016 21:00
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Hi all,

Sorry for the confusion with this one. We were told of the Note 7 issue late Friday but Samsung hadn't worked out what they wanted to do for customers who had bought one at this stage.

So we proactively made the call to offer Spark customers the ability to change their note 7 for a different phone (refunding the difference), get a full on account refund, or bring their Note 7 in and get a temporary loan phone until the new and improved one was available.

After our initial communications went out Samsung then let us know that they would give all Note 7 customers a new J5 to keep while they waited for their new Note 7. We only got that news out to our stores at 12.30pm today so there was a bit of confusion in the couple of hours in between - apologies for that!

Just come into store with your Note7 and proof of purchase (you don't need to bring the whole box in if you don't have it now) and we will sort you out.

Also - if you took up the loan phone offer before the J5 announcement was made just come back in and we can swap out your loan phone for the new J5 offer.

Cheers

Jason




Jason Paris


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  Reply # 1622733 4-Sep-2016 21:08
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This is interesting stuff.

 

 

 

I'm waiting for the Apple announcement to see whether the iPhone 7 will be enough to keep me from moving to the Note 7 but whatever I do, I will be waiting until this battery thing is sorted!






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  Reply # 1622735 4-Sep-2016 21:14
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Well, I am impressed. My account manager replied after hours and told me to go to any DM VF store and they would replace it on the spot or courier a replacement from another store so I can head away with a new phone. 

 

I am just wondering though, will the replacement be from the "new and improved" stock?

 

 


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Ultimate Geek
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  Reply # 1622736 4-Sep-2016 21:16
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networkn:

Well, I am impressed. My account manager replied after hours and told me to go to any DM VF store and they would replace it on the spot or courier a replacement from another store so I can head away with a new phone. 


I am just wondering though, will the replacement be from the "new and improved" stock?


 


Nope, no one has yet received a verified revised handset. Samsung are expecting to provide it in the US as early as next week.



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  Reply # 1622738 4-Sep-2016 21:19
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networkn:

 

Well, I am impressed. My account manager replied after hours and told me to go to any DM VF store and they would replace it on the spot or courier a replacement from another store so I can head away with a new phone. 

 

I am just wondering though, will the replacement be from the "new and improved" stock?

 

 

 

 

Interesting. Is this just to solve the boot loop issue - and then you'll need to exchange that phone when you return to solve the battery issue? (Genuine question).

 

Edit: After seeing Dan's comment above, it may be that DM/VF are taking a bit of a risk here - issuing another N7 (assuming that's what they are going to give you) while the withdrawal/halt is still in effect and before certified OK phones are available. I wonder what Samsung would think of this.


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