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141 posts

Master Geek
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  Reply # 1622746 4-Sep-2016 21:34
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networkn:

OK well, I have a bit of a conundrum. My phone was organized through Digital Mobile (Vodafone) but I am leaving for Spain/Germany for 2 weeks on Thursday AM first thing. 


I also have had my phone just reboot itself 4 times in the past 5 days. 


It's a business device, and I rely on it entirely. 


Is it just if it charges wirelessly or is it any kind of charging? I can avoid charging it when I am not attending to it, but a J5 wouldn't be a suitable replacement even temporarily. 


 



I would've asked for a note 5 loan in that case...

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  Reply # 1622747 4-Sep-2016 21:37
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Returned my Note 7 today, Spark still had their big-screen ads up for it




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  Reply # 1622749 4-Sep-2016 21:39
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DjShadow:

 

Returned my Note 7 today, Spark still had their big-screen ads up for it

 

 

So did the Samsung kiosk in the Albany Westfield mall.


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Ultimate Geek
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  Reply # 1622750 4-Sep-2016 21:39
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eracode:

networkn:


Well, I am impressed. My account manager replied after hours and told me to go to any DM VF store and they would replace it on the spot or courier a replacement from another store so I can head away with a new phone. 


I am just wondering though, will the replacement be from the "new and improved" stock?


 



Interesting. Is this just to solve the boot loop issue - and then you'll need to exchange that phone when you return to solve the battery issue? (Genuine question).


Edit: After seeing Dan's comment above, it may be that DM/VF are taking a bit of a risk here - issuing another N7 (assuming that's what they are going to give you) while the withdrawal/halt is still in effect and before certified OK phones are available. I wonder what Samsung would think of this.



I actually didn't think of that. However, since its not a "official" recall their is likely no liability on any carrier or retailer. The official position by samsung at the moment is that they are providing a replacement at users "choice".
The product safety commission in the US are the people that is usually required from product manufacturers to ensure safety to consumers. They issue investigations of safety concerns and make it illigal to sell products if they find it a legitamate safety problem. Samsung are sort of avoiding this it seems, they do appear confident they found the issue.



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  Reply # 1622753 4-Sep-2016 21:45
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Yeah well, official or not, there has been a withdrawal and recall announced. If another N7 is issued now and it catches fire on a plane, there will be hell to pay - regardless of the legalities.


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Ultimate Geek
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  Reply # 1622754 4-Sep-2016 21:48
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eracode:

Yeah well, official or not, there has been a withdrawal and recall announced. If another N7 is issued now and it catches fire on a plane, there will be hell to pay - regardless of the legalities.



Legality may or may not fall on samsung, its hard to say. But just to be clear, its not a official "recall" its just a open offer to replace phones. Samsung have not actually used the word "recall" in any statement they have issued.

Edit.
I am of course not implying their is no legitemate safety concerns, just outlining what kind of position samsung has placed this dilemma. They are avoiding as much as they can in about the most discrete possible way. Cant blame them. Risky but.



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  Reply # 1622772 5-Sep-2016 00:55
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Here's a story from CNet that's right on point, The US organisation 'Consumer Reports' says that Samsung should have worked with the US Consumer Product Safety Commission ('CPSC'):

 

"Consumer Reports insists that there should be clear guidelines for consumers on what the precise next steps in the recall should be. It added that if an official recall, which would involve the CPSC, had been enacted, anyone still selling a Note 7 would be committing an illegal act."

 

Samsung was initially praised for its handling of the issue. However it now seems that by not going the whole hog with the CPSC, it has incurred even higher reputational risk than it would have incurred by working with the CPSC in the first place.

 

Of course that's all totally US-centric - Samsung operates in a much wider sphere than just the US - but there's interesting points here.

 

http://www.cnet.com/news/consumer-reports-criticizes-samsung-galaxy-note-recall/

 

Regardless of 'if/but' issues, this supports my view above of the potential risk DM/VF are taking if they issue a current-model N7 to @networkn.

 

 


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  Reply # 1622789 5-Sep-2016 07:11
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  Reply # 1622795 5-Sep-2016 07:31
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muppet:

 

 

 

 

Video doesn't work for me - on iPad Air 2. Is this just me? 


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Ultimate Geek
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  Reply # 1622807 5-Sep-2016 08:23
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Returned my handset to 2degrees Sylvia Park yesterday

 

They offered me 4 options

 

1. Get a J5 in the interim - while the replacement is sought from Samsung

 

2. Get a S7 or S7 Edge as an outright replacement

 

3. Get a full refund

 

4. Use my current Note 7 until they have replacement units from Samsung and they will call me in for a swap

 

I didnt want to downgrade to a S series and didnt want to take the risk of a fire while charging in the next few weeks (although there havent been any reported cases in the Australasia region)

 

So I took the J5 to use for next few weeks while they get the replacement units from Samsung


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Vodafone NZ

  Reply # 1622809 5-Sep-2016 08:25
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Good call. I'd recommend that anyone who has a Note 7 takes it back to who they purchased it from. Although there is only a very small chance that you will have a battery failure - don't risk it.

Jason




Jason Paris


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  Reply # 1622974 5-Sep-2016 12:27
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JasonParis: Good call. I'd recommend that anyone who has a Note 7 takes it back to who they purchased it from. Although there is only a very small chance that you will have a battery failure - don't risk it.

Jason

 

I have to admit finding myself in a bit of a dilemma as I use the S-Pen so much when I am out and about (half the day). Sadly the Note 4 and Note 2 that I traded in were sent up to Auckland on Thursday, so no chance of getting either of them back! The replacement phone, whilst a good offer, is not a business phone and would not allow me to work the way I have been since acquiring the Note 2.

 

As advised by the staff at Spark Queensgate, if I continue using a low powered wireless charge on my office desk I should be ok and I guess it's a carefully managed risk to take. I will review the position if it drags on more than 3 weeks.

 

Compared to what they appear to be doing (or not) overseas, I think we are being looked after pretty well here in NZ. I just hope this offer put together by Samsung NZ does not mean we may end up being at the end of the queue for the replacement stock.


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Ultimate Geek
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  Reply # 1622982 5-Sep-2016 12:36
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The push notification on Saturday to my Note 7 took me to:

 

http://www.samsung.com/nz/note7/owner-information/

 

According to the website - it could be upto a 4 week wait

 

lets hope it doesnt stretch any further


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  Reply # 1622985 5-Sep-2016 12:37
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As with DaveB it's not really an option to use the loan device, and like him I am happy to use slow charging. On the plane the phone will be off for the entire trip on all 3 flights, so I imagine the risk is mitigated there unless someone can tell me definitively it's not. 

 

I could potentially put it in my lipo transport case, which is fireproof.




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  Reply # 1622987 5-Sep-2016 12:38
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DaveB:

 

JasonParis: Good call. I'd recommend that anyone who has a Note 7 takes it back to who they purchased it from. Although there is only a very small chance that you will have a battery failure - don't risk it.

Jason

 

I have to admit finding myself in a bit of a dilemma as I use the S-Pen so much when I am out and about (half the day). Sadly the Note 4 and Note 2 that I traded in were sent up to Auckland on Thursday, so no chance of getting either of them back! The replacement phone, whilst a good offer, is not a business phone and would not allow me to work the way I have been since acquiring the Note 2.

 

As advised by the staff at Spark Queensgate, if I continue using a low powered wireless charge on my office desk I should be ok and I guess it's a carefully managed risk to take. I will review the position if it drags on more than 3 weeks.

 

Compared to what they appear to be doing (or not) overseas, I think we are being looked after pretty well here in NZ. I just hope this offer put together by Samsung NZ does not mean we may end up being at the end of the queue for the replacement stock.

 

 

I'm guessing that, although they're probably correct, the Spark staff shouldn't be advising you along those lines. 


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