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279 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1624108 5-Sep-2016 16:19
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Yea i dont mind much, might try squeeze a freebee out of them.

29 posts

Geek
+1 received by user: 7


  Reply # 1624117 5-Sep-2016 16:33
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eracode:

VKoil: Some news to share after speaking with Samsung(call centre and Albany service plaza)...

I asked them about the loan device and they said they ran out of stock of those... The person I was talking to also advised that the j5 was not to keep?

They called me today saying that they have my replacement note 7 ready for pick up.

I have double checked that this is the new version with no battery issues.


Where you say you double checked re battery issues, how did you do that? Did you just check with them on the phone or some other way eg online?



Since I was told last week I'd be receiving a replacement I have asked everytime I called whether it was the replacement with the battery fix and they have confirmed everytime that it was. They were also different reps each time.

I too am equally puzzled that they have new stock shipping already... As user DANOFDANGER reported, his was cancelled mid flight but I was called to say it was ready for pick up from Albany?

Maybe Samsung had rectified the issue on the production line before advising the recall and their 4 week wait may just be the time taken for all the replacements to be shipped by?

I'll keep you guys posted though once I pick up the device. I'll verify again when I go see them face to face and I'll see if I can find the date of manufacture. The ordeal has been a confusing one - call centre staff and the plaza staff were quite difficult to understand.


279 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1624122 5-Sep-2016 16:43
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VKoil: Maybe Samsung had rectified the issue on the production line before advising the recall and their 4 week wait may just be the time taken for all the replacements to be shipped by?

I'll keep you guys posted though once I pick up the device. I'll verify again when I go see them face to face and I'll see if I can find the date of manufacture. The ordeal has been a confusing one - call centre staff and the plaza staff were quite difficult to understand.



Dont want to spoil ya hopes but i just dont think its so. In the past with battery problems manufacturers could isolate bad batches of products via the phones serial number and or the battery. Then the recall would be specific to said batches that the manufacturer would announce for consumers to replace. Samsung however announced a "total recall" hehe pun. Likely because they have not kept record of what batterys are kept in what phones, or they have some idea but its just not enough to be able to isolate easy enough. So they recall all phones and reissue direct replacements from a reliable source. Hence the 4 weeks as thats about the same time before launch they started manufacturing the phones.

141 posts

Master Geek
+1 received by user: 4


  Reply # 1624124 5-Sep-2016 16:44
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VKoil:
eracode:

VKoil: Some news to share after speaking with Samsung(call centre and Albany service plaza)...

I asked them about the loan device and they said they ran out of stock of those... The person I was talking to also advised that the j5 was not to keep?

They called me today saying that they have my replacement note 7 ready for pick up.

I have double checked that this is the new version with no battery issues.


Where you say you double checked re battery issues, how did you do that? Did you just check with them on the phone or some other way eg online?



Since I was told last week I'd be receiving a replacement I have asked everytime I called whether it was the replacement with the battery fix and they have confirmed everytime that it was. They were also different reps each time.

I too am equally puzzled that they have new stock shipping already... As user DANOFDANGER reported, his was cancelled mid flight but I was called to say it was ready for pick up from Albany?

Maybe Samsung had rectified the issue on the production line before advising the recall and their 4 week wait may just be the time taken for all the replacements to be shipped by?

I'll keep you guys posted though once I pick up the device. I'll verify again when I go see them face to face and I'll see if I can find the date of manufacture. The ordeal has been a confusing one - call centre staff and the plaza staff were quite difficult to understand.



Haha I very much doubt it is a new batch of phones! They only reported on the problem end of last week!

I would not be accepting it

2782 posts

Uber Geek
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  Reply # 1624126 5-Sep-2016 16:48
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VKoil: Some news to share after speaking with Samsung(call centre and Albany service plaza)...

I asked them about the loan device and they said they ran out of stock of those... The person I was talking to also advised that the j5 was not to keep?

They called me today saying that they have my replacement note 7 ready for pick up.

I have double checked that this is the new version with no battery issues.

 

 

 

Picked mine up from Noel Leeming, they had at least another 20 of the things in the cupboard, and it's definitely "to keep".

 

It won't be a "new version", they'll just have confirmed that it isn't from the production line making the ones with the fault, in which case they should be able to do the same with existing models.

 

 

 

 





29 posts

Geek
+1 received by user: 7


  Reply # 1624131 5-Sep-2016 16:53
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DANOFDANGER:
VKoil: Maybe Samsung had rectified the issue on the production line before advising the recall and their 4 week wait may just be the time taken for all the replacements to be shipped by?

I'll keep you guys posted though once I pick up the device. I'll verify again when I go see them face to face and I'll see if I can find the date of manufacture. The ordeal has been a confusing one - call centre staff and the plaza staff were quite difficult to understand.



Dont want to spoil ya hopes but i just dont think its so. In the past with battery problems manufacturers could isolate bad batches of products via the phones serial number and or the battery. Then the recall would be specific to said batches that the manufacturer would announce for consumers to replace. Samsung however announced a "total recall" hehe pun. Likely because they have not kept record of what batterys are kept in what phones, or they have some idea but its just not enough to be able to isolate easy enough. So they recall all phones and reissue direct replacements from a reliable source. Hence the 4 weeks as thats about the same time before launch they started manufacturing the phones.


It wouldn't surprise me if you were correct to be honest; I'm perplexed myself... I also don't understand samsung's decision to call it a voluntary replacement and not a full product recall. They seem to be marginalising the severity of an explosive battery by saying "there is a chance of a battery cell issue".

What concerns me the most is that if you are right, Samsung's own call centre reps and the service plaza employees are misadvising their customers...

But I'll report back tomorrow once I've actually been there and clarified everything with them one more time.




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  Reply # 1624134 5-Sep-2016 16:57
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stevenz:

 

VKoil: Some news to share after speaking with Samsung(call centre and Albany service plaza)...

I asked them about the loan device and they said they ran out of stock of those... The person I was talking to also advised that the j5 was not to keep?

They called me today saying that they have my replacement note 7 ready for pick up.

I have double checked that this is the new version with no battery issues.

 

 

 

Picked mine up from Noel Leeming, they had at least another 20 of the things in the cupboard, and it's definitely "to keep".

 

It won't be a "new version", they'll just have confirmed that it isn't from the production line making the ones with the fault, in which case they should be able to do the same with existing models.

 

 

 

 

 

 

Very interesting. You're very clear what you're saying and I understand that - but overall this is starting to get a bit confusing.

 

There also still seems to be confusion about whether the J5's are 'to keep' - especially the J5's being supplied directly by Samsung. I got a J5 from Vodafone and it's definitely a keeper. Appears Spark's are keepers too.


29 posts

Geek
+1 received by user: 7


  Reply # 1624136 5-Sep-2016 16:58
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stevenz:

VKoil: Some news to share after speaking with Samsung(call centre and Albany service plaza)...

I asked them about the loan device and they said they ran out of stock of those... The person I was talking to also advised that the j5 was not to keep?

They called me today saying that they have my replacement note 7 ready for pick up.

I have double checked that this is the new version with no battery issues.


 


Picked mine up from Noel Leeming, they had at least another 20 of the things in the cupboard, and it's definitely "to keep".


It won't be a "new version", they'll just have confirmed that it isn't from the production line making the ones with the fault, in which case they should be able to do the same with existing models.


 


 



If they could isolate the faulty production line - they wouldn't be advising a voluntary replacement for everyone? The problem stemmed from the fact that the battery came from multiple manufacturers and there wasn't a way to check which battery went into which production line.

496 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1624138 5-Sep-2016 17:04
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eracode:

 

stevenz:

 

VKoil: Some news to share after speaking with Samsung(call centre and Albany service plaza)...

I asked them about the loan device and they said they ran out of stock of those... The person I was talking to also advised that the j5 was not to keep?

They called me today saying that they have my replacement note 7 ready for pick up.

I have double checked that this is the new version with no battery issues.

 

 

 

Picked mine up from Noel Leeming, they had at least another 20 of the things in the cupboard, and it's definitely "to keep".

 

It won't be a "new version", they'll just have confirmed that it isn't from the production line making the ones with the fault, in which case they should be able to do the same with existing models.

 

 

 

 

 

 

Very interesting. You're very clear what you're saying and I understand that - but overall this is starting to get a bit confusing.

 

There also still seems to be confusion about whether the J5's are 'to keep' - especially the J5's being supplied directly by Samsung. I got a J5 from Vodafone and it's definitely a keeper. Appears Spark's are keepers too.

 

 

 

 

The one I got from 2Degrees yesterday, I am not sure if its a keeper

 

They did mention that when the new Note 7s are in then I would return this one and its a "loan" phone

 

Says the same on the samsung website that the retailers would provide a "loan" phone in the interim




2780 posts

Uber Geek
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  Reply # 1624147 5-Sep-2016 17:23
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ibuksh:

 

eracode:

 

stevenz:

 

VKoil: Some news to share after speaking with Samsung(call centre and Albany service plaza)...

I asked them about the loan device and they said they ran out of stock of those... The person I was talking to also advised that the j5 was not to keep?

They called me today saying that they have my replacement note 7 ready for pick up.

I have double checked that this is the new version with no battery issues.

 

 

 

Picked mine up from Noel Leeming, they had at least another 20 of the things in the cupboard, and it's definitely "to keep".

 

It won't be a "new version", they'll just have confirmed that it isn't from the production line making the ones with the fault, in which case they should be able to do the same with existing models.

 

 

 

 

 

 

Very interesting. You're very clear what you're saying and I understand that - but overall this is starting to get a bit confusing.

 

There also still seems to be confusion about whether the J5's are 'to keep' - especially the J5's being supplied directly by Samsung. I got a J5 from Vodafone and it's definitely a keeper. Appears Spark's are keepers too.

 

 

 

 

The one I got from 2Degrees yesterday, I am not sure if its a keeper

 

They did mention that when the new Note 7s are in then I would return this one and its a "loan" phone

 

Says the same on the samsung website that the retailers would provide a "loan" phone in the interim

 

 

This post from Vodafone is very clear regarding the J5's - "yours to keep" (second bullet point):

 

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=201777

 

When I picked up my J5 yesterday from VF I told them I wasn't going to use the J5 - would revert to my old HTC One until the new N7 was available. They even helped me transfer the SIM from the N7 to the HTC - needed a SIM tray adapter.

 

 


11832 posts

Uber Geek
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  Reply # 1624185 5-Sep-2016 18:05
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I suspect there's a certain amount of glee at 1 Infinite Loop just now...!






94 posts

Master Geek
+1 received by user: 17


  Reply # 1624190 5-Sep-2016 18:13
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I wonder if Samsung is using the recall as a way to correct other such known problems. scratched screen, battery issue, bootloop/ram issues and anything else we don't know about.

279 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1624194 5-Sep-2016 18:30
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lquify: I wonder if Samsung is using the recall as a way to correct other such known problems. scratched screen, battery issue, bootloop/ram issues and anything else we don't know about.


Not likely. Changing the glass material from GG5 to GG4 would possibly require a quite different manufacturing process. If your thinking a defect in the current process i dont think thats likely either. No ones pointed out any such possibility, not even gorilla themselves as they were put up front to defend the allegations. I believe gorilla provide the manufacturing specs to make their product and quality control is kept quite well under thier supervison, dont quote me on that however.
The ram issue is a possibility but would have to be already isolated out of the manufacturing error that causes it. These are the same modules used in the s7, i dont know whether they had similar issues.

279 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1624314 5-Sep-2016 22:56
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Information on what is possibly the cause and other useful info for others.

https://youtu.be/_Cd2WIxKRDk

94 posts

Master Geek
+1 received by user: 17


  Reply # 1624372 6-Sep-2016 08:32
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hands up how many people know what burnt skittles smell like??


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