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302 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1624611 6-Sep-2016 14:22
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MissyMoo: Finally got my slick wraps. Lucky they took so long to come otherwise it would've been a waste with the recall.

 

 

 

Lucky you, I already put my dbrand skins on the Note 7 and then they announce this recall, not to mention my screen protectors went to waste as well. Thanks Samsung.


94 posts

Master Geek
+1 received by user: 17


  Reply # 1624615 6-Sep-2016 14:24
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jeeg:

 

MissyMoo: Finally got my slick wraps. Lucky they took so long to come otherwise it would've been a waste with the recall.

 

 

 

Lucky you, I already put my dbrand skins on the Note 7 and then they announce this recall, not to mention my screen protectors went to waste as well. Thanks Samsung.

 

 

i know in the US&A they are refunding accessories, assumably purchased from the same place as the phone.

 

has anyone asked their place of purchase about that, Spark/VF/2Deg or Samsung?


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Uber Geek
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  Reply # 1624618 6-Sep-2016 14:33
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jeeg:

 

There's no point picking it up though considering theres a recall going on, no point having 2 pocket explosives (Note 7) on hand.

 

That being said, I'm waiting for the Apple announcement before deciding what to do with my current Note 7.

 

 

 

 

Apple must be all but weeping with joy at the unfortunate timing of all this. 

 

It hasn't 1 little bit changed my loyalty to Samsung or my likelihood of buying another device. I'll be getting a Note7 replacement as it arrives and consider their response to this outstanding. Not often you get $300 in compensation for an issue like this. 

 

 


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  Reply # 1624619 6-Sep-2016 14:34
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jeeg:

 

MissyMoo: Finally got my slick wraps. Lucky they took so long to come otherwise it would've been a waste with the recall.

 

 

 

Lucky you, I already put my dbrand skins on the Note 7 and then they announce this recall, not to mention my screen protectors went to waste as well. Thanks Samsung.

 

 

Who was your provider, I know my AM at VF said they would sort me. 


302 posts

Ultimate Geek
+1 received by user: 31


  Reply # 1624628 6-Sep-2016 15:03
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networkn:

 

jeeg:

 

MissyMoo: Finally got my slick wraps. Lucky they took so long to come otherwise it would've been a waste with the recall.

 

 

 

Lucky you, I already put my dbrand skins on the Note 7 and then they announce this recall, not to mention my screen protectors went to waste as well. Thanks Samsung.

 

 

Who was your provider, I know my AM at VF said they would sort me. 

 

 

Spark is my provider, bought my protector from JBHifi and skins directly from dbrand.




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Uber Geek
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  Reply # 1624637 6-Sep-2016 15:12
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jeeg:

 

MissyMoo: Finally got my slick wraps. Lucky they took so long to come otherwise it would've been a waste with the recall.

 

 

 

Lucky you, I already put my dbrand skins on the Note 7 and then they announce this recall, not to mention my screen protectors went to waste as well. Thanks Samsung.

 

 

Even thought I am going to be getting the replacement N7 via Vodafone, I had bought a $70 Samsung S View Standing Case - which I did not like once I tried it. Yesterday I took it back to the Samsung kiosk where I had bought it and asked for my money back "because of the recall". Not a problem.


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  Reply # 1624662 6-Sep-2016 15:35
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jeeg:

 

networkn:

 

jeeg:

 

MissyMoo: Finally got my slick wraps. Lucky they took so long to come otherwise it would've been a waste with the recall.

 

 

 

Lucky you, I already put my dbrand skins on the Note 7 and then they announce this recall, not to mention my screen protectors went to waste as well. Thanks Samsung.

 

 

Who was your provider, I know my AM at VF said they would sort me. 

 

 

Spark is my provider, bought my protector from JBHifi and skins directly from dbrand.

 

 

I believe if you are an on account customer, your account manager will probably be prepared to offer you a good-will gesture of an account credit to that amount. Not sure, but that's what my VF AM did. 

 

Having said that, if you got a $300 phone to keep, you've done ok regardless.

 

 

 

 


496 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1624672 6-Sep-2016 15:45
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I have mailed to 2degrees care user, here on geekzone to confirm that the J5 is for the Note 7 customers to keep even after the replacement

 

Hopefully they reply soon


118 posts

Master Geek
+1 received by user: 1


  Reply # 1624697 6-Sep-2016 16:40
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Read right through and can't see anyone else here who ordered from Samsung direct. I called them direct on Monday morning and was told I would have a call within 24 hours to advise what will happen... nothing :|

 

I bought this unit so I could do some core work tasks when I go on Holiday in 2 weeks *sigh*

 

 

 

Does anyone know how Samsung direct are handling this?


280 posts

Ultimate Geek
+1 received by user: 11


  Reply # 1624702 6-Sep-2016 16:47
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Sancho:

Read right through and can't see anyone else here who ordered from Samsung direct. I called them direct on Monday morning and was told I would have a call within 24 hours to advise what will happen... nothing :|


I bought this unit so I could do some core work tasks when I go on Holiday in 2 weeks *sigh*


 


Does anyone know how Samsung direct are handling this?



I bought direct. They have all the information you need on their website under the note 7. Bold red.

http://www.samsung.com/nz/consumer/mobile-devices/smartphones/galaxy-note/galaxy-note7/



Their customer service call centers are pretty slack but i got a man inside ^.^
Dont bother emailing, trust me. Just call the 0800 number and select retail stores, they should be able to help you out with whatever you need.

496 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1624703 6-Sep-2016 16:47
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Sancho:

 

Read right through and can't see anyone else here who ordered from Samsung direct. I called them direct on Monday morning and was told I would have a call within 24 hours to advise what will happen... nothing :|

 

I bought this unit so I could do some core work tasks when I go on Holiday in 2 weeks *sigh*

 

 

 

Does anyone know how Samsung direct are handling this?

 

 

 

 

All they say in here http://www.samsung.com/nz/note7/owner-information/ is to call their 0800 number


496 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1624705 6-Sep-2016 16:51
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If you are in Auckland, you could also go to their kiosk in Sylvia Park


118 posts

Master Geek
+1 received by user: 1


  Reply # 1624709 6-Sep-2016 16:58
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ibuksh: 

 

All they say in here http://www.samsung.com/nz/note7/owner-information/ is to call their 0800 number

 

 

Which I have done, I just called again and they say to "expect delays in them calling me back"

 

 


29 posts

Geek
+1 received by user: 7


  Reply # 1624714 6-Sep-2016 17:08
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Sancho:

Read right through and can't see anyone else here who ordered from Samsung direct. I called them direct on Monday morning and was told I would have a call within 24 hours to advise what will happen... nothing :|


I bought this unit so I could do some core work tasks when I go on Holiday in 2 weeks *sigh*


 


Does anyone know how Samsung direct are handling this?



I bought from Samsung's e-store as well. Suffice to say that wasn't a good idea... I was told that I had to call them and couldn't just pop over to a Samsung store and pick up a loan phone.

Samsung's e-store and retail stores don't sync up well and it's really frustrating. It's like Noel leeming saying they can't help you because you bought it from their website and will need to deal with them only online.

After advising them I have spent a week now without a phone they are now saying that they'll give me a call in 24 to 48 hours with information on the loan phone.

222 posts

Master Geek
+1 received by user: 25


  Reply # 1624718 6-Sep-2016 17:13
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I was willing to forgo the free J5 and wait for replacement but today the bloody thing just died on me! It just turned itself off and went into some kind of boot-loop which asked me to enter a password which i'd never set. The guy at the Vodafone counter said the exact same thing happened to his and he'd sent it back a few days ago. He also pushed a few buttons and wiped the phone somehow so I hope the Samsung backups had been working! So after taking what I knew would end up being half a day off work to go hand it in, they tell me they have no J5 stock and I could drive to another store miles away to do it there. So now I have a terrible old loan phone and have to drive there sometime this week to pick up the J5. If I don't get some kind of extra compensation for the time i'll spend doing all this I might consider small claims.


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