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29 posts

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  Reply # 1626818 10-Sep-2016 02:04
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For those of you who pre-ordered the Note 7 through Samsung and got a gear VR:

It looks like Samsung is sending vouchers out that let you redeem 6 games from the Oculus VR app as a thank you for purchasing the note 7 and VR. Gunjack and Land's End are 2 of the 6 included.

Now we just need our note 7s back to make the most of it.

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  Reply # 1626874 10-Sep-2016 09:37
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http://www.theverge.com/circuitbreaker/2016/9/9/12865966/samsung-note-7-recall-battery-mark-blue-s

This is how to identify a "safe" note7 (s)

Ps: if someone quotes me using richtexteditor my link will become clicky. Why a tech site can't make links automatic beats me.

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  Reply # 1626892 10-Sep-2016 10:36
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networkn:

 

Guten Tag from Berlin!

 

Whilst on stop over in Singapore on the way over I managed to get a look at the Black Note7 and I am going to ask Samsung to replace my Gold one with Black. My God it's really something. 

 

Also I went to the Sony Centre in Berlin about a minutes walk from my hotel, and wow they have some awesome stuff we don't see in NZ. They have the Xperia Z5 Premium (which I know is sold in NZ) or something which really lit my candles, and their new range of headphones including the Z1 and $2200 Euro who's model escapes me, were simply and utterly mind-blowingly good. 

 

 

Guten tag mein Herr!

 

There is a lot of stuff which we don't get - just one reason we have to 'get off the rock' at least annually!

 

Yes I am going to order the black one when they are available for order again assuming VF offer black.






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  Reply # 1626923 10-Sep-2016 10:58
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Something of a change of topic, but I want to ask the forum about this. 

 

When I get the replacement device, I want to root it right away. There have been some improvements in core Android functionality, but there's no substitute for some of the features available on a rooted phone.

 

My question is about warranty protection. I can understand manufacturers "not offering" some kinds of support for rooted phones (that's not the way way configured it, so if you have a problem you need to sort it out yourself). That doesn't affect me, I don't need handholding. But I've seen conflicting opinions about how and whether they can turn away valid hardware failure claims based on whether the phone is rooted. There've been claims and counterclaims - on this forum - about that, and I'm just confused. I can boil it down to a few questions:

 

1. If a hardware component on my rooted phone (e.g., the display) fails within the normal warranty period, am I entitled to have it repaired?

 

2. If the entire rooted phone dies, am I entitled to have it repaired/replaced?

 

3. If I have insurance from the carrier, are they going to check the Knox fuse before addressing a claim?

 

4. What is a "reasonable time" for a latent hardware flaw to emerge, as defined in the CGA?

 

I'm wondering if there's a firm legal consensus on any of these questions, and also if there are any authoritative sources I can cite if I get into a dispute over any of them. I've spoken to someone in a Spark store who's told me that the Knox counter state has nothing to do with hardware faults; but I've had the experience of different people in the same store saying completely different things to me. 

 

At the end of the day, this goes back to the broader issue of consumer rights. The most commonly-cited example I've seen is the right to load Linux onto a windows box you own if you want, without being penalized. I think most of us in the computer world would tend to take that for granted, while carriers and manufacturers would like to redefine pocket computers into a sort of grey area where you pay for the device and assume the risks of ownership, but they continue to control it and can enjoy all the benefits of ownership. It's something that we shouldn't stand for, IMHO.

 

Anyway, any advice appreciated.


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  Reply # 1627197 10-Sep-2016 22:22
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Uh oh, bad news for samsung and US.

http://www.cnet.com/news/feds-will-formally-recall-samsung-galaxy-note-7/



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  Reply # 1627233 11-Sep-2016 05:18
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That's it - I'm out.

 

Had a big re-think yesterday and had decided to hang in there with the Note7 - wait for replacement etc. However, now this CPSC thing (even though it's in the US) is the last straw for me. It seems the whole process has got even more complicated and is now likely to be slowed right down.

 

A week ago I returned the N7 to Vodafone and received an unopened J5 - which is now on TradeMe. I will withdraw it and take it back to Vodafone and ask them to completely unwind my whole N7 arrangement and calling plan - money back please.

 

Then I will go to somewhere like JB Hifi and buy an S7 outright, take it to Spark or Vodafone and revert to the type of simple monthly prepaid plan that I enjoyed before the whole Note7 debacle arose. Won't get an S7 Edge - even though it's most similar to the Note7 - because in truth I didn't particularly like the wrap-around screen on the Note7. Also, unlike many on GZ, I would not have been a big user of the N7 stylus.

 

Overall I would have preferred a fault-free N7 from the outset but under the circumstances an S7 will suit me just fine. Not interested in the iPhone 7.


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  Reply # 1627235 11-Sep-2016 06:02
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eracode:

 

That's it - I'm out.

 

Had a big re-think yesterday and had decided to hang in there with the Note7 - wait for replacement etc. However, now this CPSC thing (even though it's in the US) is the last straw for me. It seems the whole process has got even more complicated and is now likely to be slowed right down.

 

A week ago I returned the N7 to Vodafone and received an unopened J5 - which is now on TradeMe. I will withdraw it and take it back to Vodafone and ask them to completely unwind my whole N7 arrangement and calling plan - money back please.

 

Then I will go to somewhere like JB Hifi and buy an S7 outright, take it to Spark or Vodafone and revert to the type of simple monthly prepaid plan that I enjoyed before the whole Note7 debacle arose. Won't get an S7 Edge - even though it's most similar to the Note7 - because in truth I didn't particularly like the wrap-around screen on the Note7. Also, unlike many on GZ, I would not have been a big user of the N7 stylus.

 

Overall I would have preferred a fault-free N7 from the outset but under the circumstances an S7 will suit me just fine. Not interested in the iPhone 7.

 

 

 

 

You've lost me. What's the big problem? I haven't seen any feedback on the replacement taking longer than originally planned. Obviously not a big deal to me either way, just curious.


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  Reply # 1627236 11-Sep-2016 06:17
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i'm with @networkn ; this is a US&A problem, not a problem for us. if anything it might speed things up for us as delays in the USA might expedite our replacements.




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  Reply # 1627247 11-Sep-2016 08:00
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@networkn: I am concerned that, although the CPSC thing is in the US, their involvement and their investigation as to whether "a simple phone exchange is enough of a solution" will echo around the world. Then, even if the CPSC OK's the release of fresh N7's, they're likely to make Samsung go through many hoops before they are satisfied on the fresh phones. This is may take quite some time - longer than Samsung had planned for exchanges to take place. So everyone will wait while this is completed - not just US owners. Samsung will want to have a unified approach worldwide - if for no other reason than the current airline bans on N7's and the FAA's recent comments.

 

Okay, there's a lot of maybe unnecessary 'ifs' in there but sure as hell this is going to take longer than originally thought - and may even go off the rails further.

 

I am also mindful of @freitasm's comment in this thread a couple of days ago, where he said:

 


"I wonder if the Note7 will ever come back with this name. By now it's something that people shouldn't/wouldn't risk buying - also the market for second hand ones is going down because people won't have any warranty whatever they buy is not one at risk. The resale value drops quickly with this."

 

I think there's a lot of truth in there. Joe Punter looking at a second-hand N7 won't know how (or bother) to check an IMEI to find out if it's a 'clean' one - he will just not buy it.

 

But your query has made me re-think my re-think a little. Won't rush off to Vodafone today to fully unwind my N7 purchase - will wait until the end of this week to see what develops. In the meantime I have withdrawn the J5 from TradeMe and have it sitting here ready to go back to VF if necessary.




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  Reply # 1627248 11-Sep-2016 08:03
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lquify:

 

i'm with @networkn ; this is a US&A problem, not a problem for us. if anything it might speed things up for us as delays in the USA might expedite our replacements.

 

 

Don't think so - if it's a problem for the US it's a problem for us too.


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  Reply # 1627259 11-Sep-2016 08:55
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eracode:

lquify:


i'm with @networkn ; this is a US&A problem, not a problem for us. if anything it might speed things up for us as delays in the USA might expedite our replacements.



Don't think so - if it's a problem for the US it's a problem for us too.



Each country has their own product safety system, they dont work together.
This problem will be isolated to US. Australia and UK are under way and be ready for replacements on thr 21st.



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  Reply # 1627264 11-Sep-2016 08:57
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DANOFDANGER:
eracode:

 

lquify:

 

 

 

i'm with @networkn ; this is a US&A problem, not a problem for us. if anything it might speed things up for us as delays in the USA might expedite our replacements.

 

 

 

 

 

 

Don't think so - if it's a problem for the US it's a problem for us too.

 



Each country has their own product safety system, they dont work together.
This problem will be isolated to US. Australia and UK are under way and be ready for replacements on thr 21st.

 

 

 

Hmmm... In that case I will wait and see.


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  Reply # 1627270 11-Sep-2016 09:18
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eracode:

 

@networkn: I am concerned that, although the CPSC thing is in the US, their involvement and their investigation as to whether "a simple phone exchange is enough of a solution" will echo around the world. Then, even if the CPSC OK's the release of fresh N7's, they're likely to make Samsung go through many hoops before they are satisfied on the fresh phones. This is may take quite some time - longer than Samsung had planned for exchanges to take place. So everyone will wait while this is completed - not just US owners. Samsung will want to have a unified approach worldwide - if for no other reason than the current airline bans on N7's and the FAA's recent comments.

 

Okay, there's a lot of maybe unnecessary 'ifs' in there but sure as hell this is going to take longer than originally thought - and may even go off the rails further.

 

I am also mindful of @freitasm's comment in this thread a couple of days ago, where he said:

 


"I wonder if the Note7 will ever come back with this name. By now it's something that people shouldn't/wouldn't risk buying - also the market for second hand ones is going down because people won't have any warranty whatever they buy is not one at risk. The resale value drops quickly with this."

 

I think there's a lot of truth in there. Joe Punter looking at a second-hand N7 won't know how (or bother) to check an IMEI to find out if it's a 'clean' one - he will just not buy it.

 

But your query has made me re-think my re-think a little. Won't rush off to Vodafone today to fully unwind my N7 purchase - will wait until the end of this week to see what develops. In the meantime I have withdrawn the J5 from TradeMe and have it sitting here ready to go back to VF if necessary.

 

 

I can understand your concern. There is nothing more than Samsung can do, I've been very impressed and think they deserve my loyalty. The USA stuff will not affect NZ shipments in my opinion, they are completely different markets with entirely different distribution. Samsung are going to get owners their new phones as soon as is practical. I don't think they are sparing any expense.

 

The Airline stuff is really a red herring. It's not possible for it to be policed but most people will not be stupid enough to have a N7 on a plane. for their OWN safety. 

 

Give it a week and see what happens, but I'd suggest check what Asia do because THAT is more likely to affect you in NZ when it comes to delays.

 

3 months from now this will be a distant memory which is how it should be. Phones will be replaced. There won't be any second hand ones of the faulty ones left.




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  Reply # 1627272 11-Sep-2016 09:22
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@networkn: Sense there - will simmer down and wait it out. Won't sell or open the J5 just in case.


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  Reply # 1627277 11-Sep-2016 09:40
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eracode:

 

lquify:

 

i'm with @networkn ; this is a US&A problem, not a problem for us. if anything it might speed things up for us as delays in the USA might expedite our replacements.

 

 

Don't think so - if it's a problem for the US it's a problem for us too.

 

 

 

 

OTOH the US market appears to have different (and branded) handsets for each network and I think a different chip than the rest of world if I understood the articles correctly. They have Snapdragon and we have Exynos (no idea what the difference is but I did read that) so delays to specific US handsets would possibly not affect anyone else?






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