Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | ... | 85
11835 posts

Uber Geek
+1 received by user: 3836

Trusted
Lifetime subscriber

  Reply # 1645240 4-Oct-2016 14:09
Send private message

sidders80:

 

So hopefully we should be able to buy it soon based on this :

 

 

 

http://www.gsmarena.com/samsung_launches_the_galaxy_note7_worldwide_again-news-20842.php

 

 

 

 

 

 

 

 

Let's hope. Last time I spoke with VF and Samsung (a week ago or so) neither appeared to have the faintest idea when we'd see the phone, really. Not even a goal date they were working towards!








2780 posts

Uber Geek
+1 received by user: 762

Subscriber

  Reply # 1645931 5-Oct-2016 14:05
Send private message

I thought this was hilarious - I guess we can all laugh now:

 

 

 

http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=11722998

 

 


496 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1646413 6-Oct-2016 10:08
Send private message

As unlucky as it might sound for Samsung:

 

http://www.gsmarena.com/galaxy_note7_deemed_safe_catches_fire_on_a_plane-news-20902.php

 

This doesnt seem to be going in favor of Samsung


118 posts

Master Geek
+1 received by user: 1


  Reply # 1646588 6-Oct-2016 12:47
Send private message

Does anyone have any form of contact for any Samsung person in NZ? They are seriously trying to shaft me here and every person in the call centre in the Philipines has absolutely no clue what they are doing whatsoever.

 

Clearly asked for a refund for my Note7 and they have sent a replacement and refusing to take it back and refund me. Its unopened and I have since bought an S7 edge.  Sooo wild, after around 10 calls, speaking to the 'supervisor' and all I get told is "they can't help me"

 

 

 

Any clues anyone?


95 posts

Master Geek
+1 received by user: 4


  Reply # 1646597 6-Oct-2016 13:00
Send private message

Sancho:

 

Does anyone have any form of contact for any Samsung person in NZ? They are seriously trying to shaft me here and every person in the call centre in the Philipines has absolutely no clue what they are doing whatsoever.

 

Clearly asked for a refund for my Note7 and they have sent a replacement and refusing to take it back and refund me. Its unopened and I have since bought an S7 edge.  Sooo wild, after around 10 calls, speaking to the 'supervisor' and all I get told is "they can't help me"

 

 

 

Any clues anyone?

 

 

You could try messaging Samsung NZ facebook i guess

 

 


21397 posts

Uber Geek
+1 received by user: 4339

Trusted
Subscriber

  Reply # 1646608 6-Oct-2016 13:08
Send private message

How did you pay? Who was the retailer?





Richard rich.ms

118 posts

Master Geek
+1 received by user: 1


  Reply # 1646620 6-Oct-2016 13:23
Send private message

Samsung Direct unfortunately... won't be making that mistake again!


496 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1646621 6-Oct-2016 13:28
One person supports this post
Send private message

If you in auckland, then take it back to the Samsung Kiosk in Sylvia Park


118 posts

Master Geek
+1 received by user: 1


  Reply # 1646626 6-Oct-2016 13:33
Send private message

In Christchurch

 

 

 

I was told they wouldn't touch it and had to go through the right channels... but the so called 'right channels' are not exactly working for them

 

 




2780 posts

Uber Geek
+1 received by user: 762

Subscriber

  Reply # 1646627 6-Oct-2016 13:34
Send private message

ibuksh:

 

If you in auckland, then take it back to the Samsung Kiosk in Sylvia Park

 

 

 

 

They also have a kiosk in Westfield Albany Mall.

 

Have you tried any of the NZ help avenues showing on this page?

 

 

 

http://www.samsung.com/nz/info/contactus.html

 

 


118 posts

Master Geek
+1 received by user: 1


  Reply # 1646635 6-Oct-2016 13:47
Send private message

The 0800 numbers all go overseas. I have sent an email to 4 different NZ email addresses that I have found, but won't hold my breath.


496 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1646639 6-Oct-2016 13:57
Send private message

Sancho:

 

The 0800 numbers all go overseas. I have sent an email to 4 different NZ email addresses that I have found, but won't hold my breath.

 

 

Thats a really sour experience you having. Get in touch with them on Facebook 

 

Post on their wall or message them

 

They will definitely reply there




2780 posts

Uber Geek
+1 received by user: 762

Subscriber

  Reply # 1646661 6-Oct-2016 14:20
Send private message

Sancho:

 

The 0800 numbers all go overseas. I have sent an email to 4 different NZ email addresses that I have found, but won't hold my breath.

 

 

 

 

Where do you live? If you're in or near Auckland, I would seriously consider just fronting up at the reception desk of their corporate office in The Warehouse Way, Northcote, and politely but forcefully/assertively demand to see someone who will listen to your complaint.

 

i would be very surprised if you don't find someone who will 'take ownership' of the matter for you.


118 posts

Master Geek
+1 received by user: 1


  Reply # 1646662 6-Oct-2016 14:26
Send private message

Oh believe me, I would! I'm in Chch unfortunately. I work in customer services myself and fuming to think a company as large as Samsung would treat a customer this way. My old iPhone is looking pretty good right now haha

 

I've spammed 4 email addresses and their facebook page, not a bean yet.


496 posts

Ultimate Geek
+1 received by user: 21


  Reply # 1646675 6-Oct-2016 14:36
Send private message

Do you have any written communication where you asked for a refund instead of the replacement?

 

If so, you can mention the "Consumer Guarantees Act" and that if not helped, then you have written proof of request for a refund and they pushing the handset as a replacement instead of that


1 | ... | 56 | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | ... | 85
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.