Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | ... | 85


3186 posts

Uber Geek
+1 received by user: 995

Subscriber

  Reply # 1646679 6-Oct-2016 14:41
Send private message

Searching Google Maps also shows up: Samsung Communications / Samsung Customer Service Plaza - repair facility - at 21 Airborne Road, Rosedale,  Auckland 0632, ph 09 415 7900.

 

Why don't you try and ring them? I dealt with them when our 60" Smart TV screen failed after 3+ years, and they were fantastic - replaced the screen in our home, without charge.


118 posts

Master Geek
+1 received by user: 1


  Reply # 1646688 6-Oct-2016 14:58
Send private message

eracode:

 

Searching Google Maps also shows up: Samsung Communications / Samsung Customer Service Plaza - repair facility - at 21 Airborne Road, Rosedale,  Auckland 0632, ph 09 415 7900.

 

Why don't you try and ring them? I dealt with them when our 60" Smart TV screen failed after 3+ years, and they were fantastic - replaced the screen in our home, without charge.

 

 

 

 

I found that number too, but when looking at their website they appear to be simply a repair agent authorised by Samsung. Maybe they can put me onto someone though, nothing to lose...


 
 
 
 


118 posts

Master Geek
+1 received by user: 1


  Reply # 1646690 6-Oct-2016 14:59
Send private message

ibuksh:

 

Do you have any written communication where you asked for a refund instead of the replacement?

 

If so, you can mention the "Consumer Guarantees Act" and that if not helped, then you have written proof of request for a refund and they pushing the handset as a replacement instead of that

 

 

It was on the phone to a female named Louise. I'm pretty sure all their calls are recorded though.


18896 posts

Uber Geek
+1 received by user: 5440

Trusted
Lifetime subscriber

  Reply # 1646693 6-Oct-2016 15:02
Send private message

Sancho:

 

Oh believe me, I would! I'm in Chch unfortunately. I work in customer services myself and fuming to think a company as large as Samsung would treat a customer this way. My old iPhone is looking pretty good right now haha

 

I've spammed 4 email addresses and their facebook page, not a bean yet.

 

 

 

 

I understand your frustration, but try to not take it personally. You are clearly caught in a grey area, which are notoriously difficult to get fixes for in large companies. I have someone I know in Samsung I can message. I can't promise a result, but he will be able to help if he is still there. 

 

 


118 posts

Master Geek
+1 received by user: 1


  Reply # 1646700 6-Oct-2016 15:12
Send private message

That would be amazing! It was more the call centres attitude that got my back up. They were very smug and very unhelpful. I imagine their pay/bonus is assessed on call volumes as every call could not wait to get rid of me. 

 

I'm confident once I find an NZ contact it will be sorted, but it shouldn't have to be this hard. 


118 posts

Master Geek
+1 received by user: 1


  Reply # 1646786 6-Oct-2016 16:59
Send private message

Looks like social media strikes again. I had a call from a Samsung customer services rep about 90mins after my message was 'seen' via facebook. Sounds like they will look after me now.




3186 posts

Uber Geek
+1 received by user: 995

Subscriber

  Reply # 1646866 6-Oct-2016 18:54
Send private message

Sancho:

 

Looks like social media strikes again. I had a call from a Samsung customer services rep about 90mins after my message was 'seen' via facebook. Sounds like they will look after me now.

 

 

That's really great! laughing




3186 posts

Uber Geek
+1 received by user: 995

Subscriber

  Reply # 1647564 8-Oct-2016 03:53
Send private message
3155 posts

Uber Geek
+1 received by user: 807

Trusted
Lifetime subscriber

  Reply # 1647607 8-Oct-2016 08:50
2 people support this post
Send private message

eracode:

 

Hmmmm ... another recall??

 

https://www.cnet.com/news/replacement-galaxy-note-7-could-face-its-own-recall/

 

 

 

 

God if that happens they might as well just trash the note 7, refund everyone and work on getting it right on the note 8

 

 

 

Saying that however if it comes to that it might be time to drop the "note" name due to the damage to the brand.


12311 posts

Uber Geek
+1 received by user: 4042

Trusted
Lifetime subscriber

  Reply # 1647621 8-Oct-2016 09:35
Send private message

tripp:

eracode:


Hmmmm ... another recall??


https://www.cnet.com/news/replacement-galaxy-note-7-could-face-its-own-recall/


 



God if that happens they might as well just trash the note 7, refund everyone and work on getting it right on the note 8


 


Saying that however if it comes to that it might be time to drop the "note" name due to the damage to the brand.



Waiting to see what the actual situation was. If this is what it looks like on face value though, I'm ordering an iPhone.





12311 posts

Uber Geek
+1 received by user: 4042

Trusted
Lifetime subscriber

  Reply # 1647646 8-Oct-2016 10:57
Send private message

I see the major USA carriers are all allowing customers to exchange "new" Note 7s for any other device they like.







3186 posts

Uber Geek
+1 received by user: 995

Subscriber

  Reply # 1647757 8-Oct-2016 18:02
Send private message

Geektastic: I see the major USA carriers are all allowing customers to exchange "new" Note 7s for any other device they like.

 

 

 

https://www.engadget.com/2016/10/07/sprint-replacement-galaxy-note-7-returns/

 

 

 

https://www.engadget.com/2016/10/07/bloomberg-atandt-considering-a-halt-on-galaxy-note-7-sales/

 

 


12311 posts

Uber Geek
+1 received by user: 4042

Trusted
Lifetime subscriber

  Reply # 1647758 8-Oct-2016 18:05
Send private message

eracode:

 

Geektastic: I see the major USA carriers are all allowing customers to exchange "new" Note 7s for any other device they like.

 

 

 

https://www.engadget.com/2016/10/07/sprint-replacement-galaxy-note-7-returns/

 

 

 

https://www.engadget.com/2016/10/07/bloomberg-atandt-considering-a-halt-on-galaxy-note-7-sales/

 

 

 

 

 

 

Exactly. If AT&T abandon the phone then I suspect the other carriers will probably too and then Samsung may as well pulp the remaining stock..!






3155 posts

Uber Geek
+1 received by user: 807

Trusted
Lifetime subscriber

  Reply # 1647860 9-Oct-2016 08:38
Send private message

So can we all expect a "fire" sale on the note 7 :P


90 posts

Master Geek
+1 received by user: 5


  Reply # 1647981 9-Oct-2016 13:49
Send private message
1 | ... | 57 | 58 | 59 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 70 | 71 | 72 | 73 | 74 | 75 | 76 | 77 | ... | 85
Filter this topic showing only the reply marked as answer View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.