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BDFL - Memuneh
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  #1649452 11-Oct-2016 20:42
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Just received from Spark:

 

 

Following further advice from Samsung early this afternoon, Spark has announced that it will stop replacements of the Samsung Galaxy Note7, and is urging customers to return their Note 7 devices to a Spark store. The move progresses from a suspension of the replacement programme by Spark on Monday evening. 

 

Spark's CEO of Home, Mobile and Business, Jason Paris, said the company was making its customers’ safety a top priority: “We strongly urge anyone with a Note7 to immediately back up, turn off, remove their SD and SIM cards and return their replacement Note7 devices to any Spark store,” said Paris. “For their safety, it is very important that our customers do this as soon as possible.” 

 

Paris said the company became aware this afternoon of one incident involving a Spark customer’s Note7 device. The customer has reported to Spark that the device overheated and subsequently caught fire. “The phone was brought in-store this afternoon and we immediately arranged for it to be sent to Samsung. We’ve been talking with the customer and have confirmation that he is safe, unharmed and that there has been no damage to any physical property,” said Paris. 

 

Spark is continuing to investigate the incident with Samsung.

 

All Spark customers who purchased a Samsung Galaxy Note7 from Spark at launch, or who currently hold a replacement Note7 from Spark are entitled to a full refund of the amount they have paid for their Note7. This includes the following options:

 

  • Swapping the Note7 for an alternative Samsung device, with the difference refunded.
  • Receiving a full refund of anything paid for the device and any Note7 accessories purchased from Spark, which can then be used to purchase another device.

All affected customers have received an SMS urging them to stop use of their Note7 phone and return it to a Spark store.

 





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  #1649456 11-Oct-2016 20:49
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Apple must be delighted....!!






 
 
 
 


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  #1649457 11-Oct-2016 20:50
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freitasm:

 

Just received from Spark:

 

 

Following further advice from Samsung early this afternoon, Spark has announced that it will stop replacements of the Samsung Galaxy Note7, and is urging customers to return their Note 7 devices to a Spark store. The move progresses from a suspension of the replacement programme by Spark on Monday evening. 

 

Spark's CEO of Home, Mobile and Business, Jason Paris, said the company was making its customers’ safety a top priority: “We strongly urge anyone with a Note7 to immediately back up, turn off, remove their SD and SIM cards and return their replacement Note7 devices to any Spark store,” said Paris. “For their safety, it is very important that our customers do this as soon as possible.” 

 

Paris said the company became aware this afternoon of one incident involving a Spark customer’s Note7 device. The customer has reported to Spark that the device overheated and subsequently caught fire. “The phone was brought in-store this afternoon and we immediately arranged for it to be sent to Samsung. We’ve been talking with the customer and have confirmation that he is safe, unharmed and that there has been no damage to any physical property,” said Paris. 

 

Spark is continuing to investigate the incident with Samsung.

 

All Spark customers who purchased a Samsung Galaxy Note7 from Spark at launch, or who currently hold a replacement Note7 from Spark are entitled to a full refund of the amount they have paid for their Note7. This includes the following options:

 

  • Swapping the Note7 for an alternative Samsung device, with the difference refunded.
  • Receiving a full refund of anything paid for the device and any Note7 accessories purchased from Spark, which can then be used to purchase another device.

All affected customers have received an SMS urging them to stop use of their Note7 phone and return it to a Spark store.

 

 

 

 

 

Ah crap. There goes the theory I can just wait it out. Now I need to find another freaking phone immediately. 

 

 


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  #1649461 11-Oct-2016 20:57
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Geektastic:

 

Apple must be delighted....!!

 

 

Nope never. Apple don't do for me sorry.


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  #1649462 11-Oct-2016 20:59
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andrewcnz:

 

Geektastic:

 

Apple must be delighted....!!

 

 

Nope never. Apple don't do for me sorry.

 

 

Same here

 

tried the 3GS for a bit & never looked back to apple


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  #1649463 11-Oct-2016 20:59
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Geektastic:

 

Apple must be delighted....!!

 

 

 

 

Surely you aren't suggesting that Apple would take pleasure in another companies misfortune?

 

Yeah right!


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  #1649464 11-Oct-2016 21:06
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networkn:

 

freitasm:

 

Just received from Spark:

 

 

Following further advice from Samsung early this afternoon, Spark has announced that it will stop replacements of the Samsung Galaxy Note7, and is urging customers to return their Note 7 devices to a Spark store. The move progresses from a suspension of the replacement programme by Spark on Monday evening. 

 

Spark's CEO of Home, Mobile and Business, Jason Paris, said the company was making its customers’ safety a top priority: “We strongly urge anyone with a Note7 to immediately back up, turn off, remove their SD and SIM cards and return their replacement Note7 devices to any Spark store,” said Paris. “For their safety, it is very important that our customers do this as soon as possible.” 

 

Paris said the company became aware this afternoon of one incident involving a Spark customer’s Note7 device. The customer has reported to Spark that the device overheated and subsequently caught fire. “The phone was brought in-store this afternoon and we immediately arranged for it to be sent to Samsung. We’ve been talking with the customer and have confirmation that he is safe, unharmed and that there has been no damage to any physical property,” said Paris. 

 

Spark is continuing to investigate the incident with Samsung.

 

All Spark customers who purchased a Samsung Galaxy Note7 from Spark at launch, or who currently hold a replacement Note7 from Spark are entitled to a full refund of the amount they have paid for their Note7. This includes the following options:

 

  • Swapping the Note7 for an alternative Samsung device, with the difference refunded.
  • Receiving a full refund of anything paid for the device and any Note7 accessories purchased from Spark, which can then be used to purchase another device.

All affected customers have received an SMS urging them to stop use of their Note7 phone and return it to a Spark store.

 

 

 

 

 

Ah crap. There goes the theory I can just wait it out. Now I need to find another freaking phone immediately. 

 

 

 

 

 

 

It's a lot like the Sinking of the Titanic isn't it?


 
 
 
 


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  #1649476 11-Oct-2016 21:13
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DaveB:

 

 

 

It's a lot like the Sinking of the Titanic isn't it?

 

 

No not really. One was a disaster and one is an inconvenience. :) 

 

 


BDFL - Memuneh
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  #1649478 11-Oct-2016 21:15
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networkn:

 

Geektastic:

 

Apple must be delighted....!!

 

 

Surely you aren't suggesting that Apple would take pleasure in another companies misfortune?

 

Yeah right!

 

 

It depends. Can companies feel schadenfreude? Or is it humans only? Or the humans in the company?





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  #1649484 11-Oct-2016 21:28
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Is there anything official on whether the SD card has to be returned?

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  #1649487 11-Oct-2016 21:33
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marmel: Is there anything official on whether the SD card has to be returned?

 

According to http://spark.co.nz/note7replacement/ (which is linked in the Spark text to N7 owners), under all circumstances you can keep the SD card


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  #1649488 11-Oct-2016 21:35
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@marmel

 

 

 

Regarding your question, says on the Spark website (if you're with Spark)

 

http://www.spark.co.nz/myspark/mymobile/note7-recall

 

 

 

Will I get to keep my free 128GB Micro SD card?

 

Regardless of the replacement or refund option selected by customers, all customers affected by the Samsung Galaxy Note 7 recall will be entitled to keep their free Micro SD card.


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Ultimate Geek


  #1649495 11-Oct-2016 21:44
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I see spark will give an account credit, any chance of a cash refund instead?

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  #1649509 11-Oct-2016 22:27
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networkn:

 

Geektastic:

 

Apple must be delighted....!!

 

 

 

 

Surely you aren't suggesting that Apple would take pleasure in another companies misfortune?

 

Yeah right!

 

 

 

 

Pretty sure their accountants will be!!

 

 

 

"San Francisco: Apple Inc's stock on Monday jumped 2.3 percent, reaching a high not seen since December, after rival Samsung Electronics Co Ltd suspended production of its flagship Galaxy Note 7 smartphones following reports of fires in replacement devices."






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  #1649512 11-Oct-2016 22:32
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This is the headline from the WSJ

 

 

 

Samsung to Permanently Discontinue Galaxy Note 7 Smartphone






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