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Topic # 199040 2-Aug-2016 08:03
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Samsung will announce the Note 7 in the pre-dawn hours tomorrow (our time) in New York. Rumours and leaks indicate that the 7 will address many of the disappointments seen in the Note 5 release, eg. memory card slot up to 200GB, larger battery (but almost certainly not removable). Also probably will have the waterproofing specs of the S7 and maybe an iris scanner security setup. May not release with Nougat but that should come shortly.

 

I will be looking at this with interest because I'm in the market to replace my old HTC One M7. However I may be scared-off by the price which looks likely to be $1,400+? I use my phone as a GPS quite a lot and would like a larger screen - but wondering if I really need something that big for other day-to-day use. Will be tempting but may settle for an S7.

 

 


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BDFL - Memuneh
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  Reply # 1621799 3-Sep-2016 09:07
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Just received from Spark:

 

 

Spark has announced that, following Samsung's global notice of a recall, it will stop selling the Samsung Galaxy Note7 until further notice

 

The announcement follows recently reported battery incidents of the Galaxy Note7.

 

Samsung have advised that they are planning to provide a new Note7 in exchange for the sold Note7 to consumers.

 

Any customer who has purchased a Samsung Galaxy Note7 from Spark has the option of swapping it out for an alternative device, with the difference refunded, or choosing a full on-account refund. Alternatively, Spark customers can choose to retain their device and receive the replacement Note7 at a later date.

 

Refunds or exchanges on the current Note7 can be done in any Spark store.

 





BDFL - Memuneh
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  Reply # 1621801 3-Sep-2016 09:10
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Received from Samsung New Zealand:

 

 

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue. 

 

To date, there have been 35 cases that have been reported globally (none have been reported in New Zealand) and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. As our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7. 

 

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. 

 

Customers are advised to go into the store that they purchased their Note 7 from. For on-line purchases please either visit that operator’s store or call the Samsung Call centre on 0800 Samsung and a representative will be able to guide you where you can get your replacement Note 7. 

 

Further Information is available on the Samsung New Zealand website (samsung.co.nz) and any Galaxy Note7 customers with questions or concerns can phone our customer service team on 0800 SAMSUNG. 

 

We acknowledge the inconvenience this may cause but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

 





 
 
 
 


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  Reply # 1663753 4-Nov-2016 13:30
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Just received:

 

 

For safety reasons the New Zealand Telecommunications industry, in co-ordination with Samsung, is blacklisting any Samsung Note 7 mobile phones still held by customers, from 18 November.

 

This means that Samsung Note 7’s will not be able to be used across any of New Zealand’s mobile networks, after 18 November.

 

New Zealand Telecommunications Forum (TCF) CEO Geoff Thorn says this is a further safety measure by the carriers to ensure everything is being done to assist with the recall process.

 

"Numerous attempts by all providers have been made to contact owners and ask them to bring the phones in for replacement or refund, this action should further aid the return of the remaining handsets."

 

The TCF provides a free public service which allows consumers to easily check whether a mobile phone has been blacklisted.  Each mobile phone has a unique identifying number called an IMEI number and if this number is blacklisted the phone will not operate on any mobile network in New Zealand.

 

Samsung has issued a world-wide product safety notice in relation to the Samsung Note 7, prompting the recall of all the devices in circulation.

 

"Anyone who is still in possession of a Samsung Note 7, please return it to your service provider as soon as possible" says Thorn.

 





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