Samsung Galaxy J1 ACE has no 3g or 4g reception

Forums › Android › Samsung Galaxy J1 ACE has no 3g or 4g reception

sarahfoxnz

146 posts

Master Geek
+1 received by user: 6

Topic # 199074 3-Aug-2016 17:42

Hi.

For the last few adys ive got no 3g / 4g reception on my "new" phone. I have swiped own & the top menu - turned Mobile data on/off/on -but still no reception.

I have mobile data turned ON now & it still says im offline.. - ive checked with 756 / Vodafone & do have data allowance this month..

Is there a hidden setting elsewhere i need to set - to use mobile data ?

EDIT: Ive bought this nw phone from a Vodafone shop - within the last few weeks.

thecatsgoolies

404 posts

Ultimate Geek
+1 received by user: 227

Trusted

Reply # 1603764 3-Aug-2016 18:22

Try a hard reset if that fails then return handset to place of purchase with proof of purchase

FYI a new SIM card will not resolve issue

thecatsgoolies

404 posts

Ultimate Geek
+1 received by user: 227

Trusted

Reply # 1603765 3-Aug-2016 18:24

Oh make sure handset is not set to GSM / 2G only under network settings

hyperman

412 posts

Ultimate Geek
+1 received by user: 100

Reply # 1603775 3-Aug-2016 18:31

also make sure the APN is set correctly

If you are not sure check out http://help.vodafone.co.nz/app/answers/detail/a_id/2710/

The views expressed by me are not necessarily those of my employer

thecatsgoolies

404 posts

Ultimate Geek
+1 received by user: 227

Trusted

Reply # 1603832 3-Aug-2016 20:02

Incorrect APN would not stop the handset from displaying 3G but would stop it from attaching to 4G