Galaxy S8/S8+ Announcement and Owners' Thread

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957 posts

Ultimate Geek
+1 received by user: 58

# 1848067 17-Aug-2017 14:10

Linux:
maxeon:

tripp:

I had the same issue, took it back to spark and they sent it away and gave me a loan phone, the phone came back a week or so later saying the issue was fixed, it did it again an hour after setting it up again.

Went back to spark was told that they need to send it away again as they now have a warranty with the repairer, I told them no i want a replacement, spark guy said no he is sending it away again. Took phone back, wrote email to someone at spark, had new S8 waiting for me the next day at the store.

It's a hardware issue, take it back NOW

Thanks for the tip. I think I should take it back as soon as possible and seek for a replacement rather than repair.

@maxeon You can't demand a replacement the store has every right to send it away to be checked out by Samsung as per CGA

If the habdset comes back from the service agent and same issue happens again then you may have a case

Linux

Yes, I wonder how many more they need before the openly acknowledge that it is a know issue.

Linux

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# 1848068 17-Aug-2017 14:13

maxeon:
Linux:
maxeon:

tripp:

I had the same issue, took it back to spark and they sent it away and gave me a loan phone, the phone came back a week or so later saying the issue was fixed, it did it again an hour after setting it up again.

Went back to spark was told that they need to send it away again as they now have a warranty with the repairer, I told them no i want a replacement, spark guy said no he is sending it away again. Took phone back, wrote email to someone at spark, had new S8 waiting for me the next day at the store.

It's a hardware issue, take it back NOW

Thanks for the tip. I think I should take it back as soon as possible and seek for a replacement rather than repair.

@maxeon You can't demand a replacement the store has every right to send it away to be checked out by Samsung as per CGA

If the habdset comes back from the service agent and same issue happens again then you may have a case

Linux

Yes, I wonder how many more they need before the openly acknowledge that it is a know issue.

Does not matter what you think or find in a Google search you need to follow process to get the best outcome

Linux

mrgsm021

681 posts

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# 1848397 18-Aug-2017 10:29

sbiddle:

It's the downside of buying a parallel imported phone or a phone not branded for the operator.

At the end of the day lack of CA is realistically going to make zero difference to your day to day use.

Thanks Steve

It'll be interesting to see if Band 28 does work properly in rural areas on my S8+

Linux

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# 1848452 18-Aug-2017 10:52

mrgsm021:
sbiddle:

It's the downside of buying a parallel imported phone or a phone not branded for the operator.

At the end of the day lack of CA is realistically going to make zero difference to your day to day use.

Thanks Steve

It'll be interesting to see if Band 28 does work properly in rural areas on my S8+

Should be fine for band28 but the issue is CA over multiple 4G bands

Linux

Geektastic

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# 1852177 25-Aug-2017 02:52

Has Bixby Voice turned up in NZ?

I'm in Vietnam and it's suddenly been enabled in US English. Is that something because of where I am or will it work when I get home?

JaseNZ

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# 1852211 25-Aug-2017 08:06

Turning on my phone this morning I was asked to setup Bixby so looks like it has arrived here. Have not had a play around with it but at least it works.

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

Geektastic

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# 1852727 25-Aug-2017 16:37

Mspec:

Turning on my phone this morning I was asked to setup Bixby so looks like it has arrived here. Have not had a play around with it but at least it works.

I have not really got into it but one useful thing is the ability to create shortcut phrases.

It's a bit like a vocal Apple Script.

You decide that when you say (for example) Goodnight Bixby, the phone will perform a series of pre-programmed actions such as turn on DND, set an alarm for 0700 and set a reminder for 0800 to get your lunch out of the fridge before leaving for the office!

JaseNZ

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# 1853014 26-Aug-2017 15:15

One person supports this post

So all the bixby services seem to work pretty well except I cannot setup "Hi Bixby" to setup the wake portion. It just says it cannot here me which is strange as everything else works just fine.

Ding Ding Ding Ding Ding : Ice cream man , Ice cream man

Geektastic

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# 1853090 26-Aug-2017 20:20

Mspec:
So all the bixby services seem to work pretty well except I cannot setup "Hi Bixby" to setup the wake portion. It just says it cannot here me which is strange as everything else works just fine.

If you have a case on the phone, take it off and see if that helps? Some of them obscure ports etc a bit.

Mine works fine.

jasonwaiheke

274 posts

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# 1858013 4-Sep-2017 11:43

Hi all,

I am getting the following error on my GS8 when I go to 'Phone' then to 'Places';

Unable to change location. Check network connection and try again.

I have tried a number of things and Google but still not working.

Have checked all settings correct.

Have turned off and on mobile data.

Have turned the feature on and off.

Have turned a number of settings on then off.

Have reset the phone.

I remember it giving me this message or something similar when location was set to battery save mode, but I turned it to high accuracy as directed and it went away and worked, I don't recall making any changes since. I may have gone in and out of 'Power Save' mode due to lowering battery levels and time till I could charge up. But everything was as it was when it worked and now it does not.

I am connected to the Spark network and everything is up to date.

jasonwaiheke

274 posts

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# 1858310 4-Sep-2017 16:58

One person supports this post

jasonwaiheke:

Hi all,

I am getting the following error on my GS8 when I go to 'Phone' then to 'Places';

Unable to change location. Check network connection and try again.

I have tried a number of things and Google but still not working.

Have checked all settings correct.

Have turned off and on mobile data.

Have turned the feature on and off.

Have turned a number of settings on then off.

Have reset the phone.

I remember it giving me this message or something similar when location was set to battery save mode, but I turned it to high accuracy as directed and it went away and worked, I don't recall making any changes since. I may have gone in and out of 'Power Save' mode due to lowering battery levels and time till I could charge up. But everything was as it was when it worked and now it does not.

I am connected to the Spark network and everything is up to date.

OK, so I think I may have fixed it, there was one Google result saying to reset network settings, I was reluctant but doing so seems to have fixed it. Will monitor and post if it remains solved and this is a permanent or long term fix or if it re-occurs in which case I can hopefully find out what makes it re-occur if it does.

bradstewart

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# 1860532 7-Sep-2017 19:43

New AQH5 update just rolled out for NZ S8/S8+ models. 210MB with Auguest security updates.

Dingbatt

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# 1860538 7-Sep-2017 20:01

Thanks for the heads up.
Downloaded and updating. Fingers crossed it hasn't reset too much stuff.

Areas of Geek interest: Home Theatre, HTPC, Android Tablets & Phones, iProducts.

jasonwaiheke

274 posts

Ultimate Geek
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# 1862727 12-Sep-2017 11:20

jasonwaiheke:

jasonwaiheke:

Hi all,

I am getting the following error on my GS8 when I go to 'Phone' then to 'Places';

Unable to change location. Check network connection and try again.

I have tried a number of things and Google but still not working.

Have checked all settings correct.

Have turned off and on mobile data.

Have turned the feature on and off.

Have turned a number of settings on then off.

Have reset the phone.

I remember it giving me this message or something similar when location was set to battery save mode, but I turned it to high accuracy as directed and it went away and worked, I don't recall making any changes since. I may have gone in and out of 'Power Save' mode due to lowering battery levels and time till I could charge up. But everything was as it was when it worked and now it does not.

I am connected to the Spark network and everything is up to date.

OK, so I think I may have fixed it, there was one Google result saying to reset network settings, I was reluctant but doing so seems to have fixed it. Will monitor and post if it remains solved and this is a permanent or long term fix or if it re-occurs in which case I can hopefully find out what makes it re-occur if it does.

Ok, so I am back to square one... only thing I can think of is a recent Android update that came through the other day...

Suney

15 posts

Geek

# 1863042 12-Sep-2017 20:43

Linux:
mrgsm021:
Hi everyone,

I just got a dual SIM HK version SM-G9550 (4G/64GB) S8+ in coral blue on VFNZ and noticed that 4G+ only works in certain areas, e.g. Auckland CBD at Custom St.

Could this be to do with CSC not 100% compatible with the network?

@mrgsm021 VodafoneNZ supports inband and out of band 4G CA @sbiddle and I were speaking about this the other day so wrong handset software and CA will not work as expected

Linux

Do you know if the parallel imported G955F version would have the same problem?

Thanks

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