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321 posts

Ultimate Geek


# 213897 18-Apr-2017 08:34
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Hi,

 

i own a google pixel xl which is a great phone.

 

But recently having problems with it.

 

When i or someone calls , they are not able to hear me while i can hear them crystal clear.

 

Mic Problem ?!!?

 

Guess so !!!!

 

FYI: never dropped the phone or wet on rain or anything.

 

Anyone else Experiencing the problem ???





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  # 1767605 19-Apr-2017 22:10
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Sadly a very common Pixel XL issue, bad solder joint on the mic. Return for a replacement.




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321 posts

Ultimate Geek


  # 1767691 20-Apr-2017 08:35
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you mean replacement for a new one or repaired ?

 

Still under warranty, bought from pbtech





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  # 1767695 20-Apr-2017 08:45
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Well discuss with PB Tech.




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321 posts

Ultimate Geek


  # 1773244 1-May-2017 10:14
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Finally handed over to pbtech for repair.

 

2 weeks is just along time......





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  # 1773246 1-May-2017 10:15
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KillerHulk:

 

Finally handed over to pbtech for repair.

 

2 weeks is just along time......

 

 

Yea, I'm keeping my Nexus 6 close at hand in case something happens with my Pixel.

 

Because the repair time will be painful I'm sure. Touch wood I don't need it, and here's hoping yours is repaired/replaced quickly.




321 posts

Ultimate Geek


  # 1773250 1-May-2017 10:27
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Yea i hope so too.

 

Plus i did not get a courtesy phone coz i did not had pbtech care or something..

 

But i have my old samsung , which uses bigger sim, so i will have to buy bigger one for now, and when my pixel returns, i will have to get mini sim again...

 

Cant we have both sim at a time so something (but only 1 in use) ?





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  # 1773295 1-May-2017 11:04
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You can't have 2 SIMs, no.

 

Just buy a SIM Adapter Kit, don't piss around getting different SIMs.


 
 
 
 




321 posts

Ultimate Geek


  # 1773319 1-May-2017 11:23
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muppet:

 

You can't have 2 SIMs, no.

 

Just buy a SIM Adapter Kit, don't piss around getting different SIMs.

 

 

oh that helps.. Thanks mate...





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Master Geek


  # 1774370 2-May-2017 16:20
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Don't expect fast turnarounds or stellar customer care when dealing with PBTech. They're usually the cheapest for a reason.




321 posts

Ultimate Geek


  # 1779428 11-May-2017 09:28
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ok.. gave the phone to repair about week ago, and i just got a confirmation yesterday that my phone is done.

 

So picked it up yesterday.

 

Started my phone and bam !!! same problem still exist.

 

pbtech didn't do Sh*t..

 

 

 

 





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321 posts

Ultimate Geek


  # 1779429 11-May-2017 09:30
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One more question...

 

Can i just change the phone ?

 

I mean: give this phone and get another one, may be same new one from pbtech....





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  # 1779431 11-May-2017 09:32
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KillerHulk:

 

One more question...

 

Can i just change the phone ?

 

I mean: give this phone and get another one, may be same new one from pbtech....

 

 

Why are you asking us? We're not PBTech :-)


537 posts

Ultimate Geek


  # 1779474 11-May-2017 10:56
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Yes, you've got a substantial failure on the product, and have provided the store an opportunity to remedy it, which they failed.

 

You now have recourse for either a replacement, or a refund.

 

If they deny (and I've heard PBtech can be difficult) then you have several options - CAB,and MBIE.




321 posts

Ultimate Geek


  # 1779479 11-May-2017 11:13
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oh thanks !!!

 

 

 

just had a call from pbtech, they said i will have to give my phone to check and then they will see what needs to be done.

 

I told them, that i already went through this process..

 

he then said, he still needs to see about the problem and then will finalize the next step ,





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  # 1779819 11-May-2017 18:51

KillerHulk:

 

oh thanks !!!

 

 

 

just had a call from pbtech, they said i will have to give my phone to check and then they will see what needs to be done.

 

I told them, that i already went through this process..

 

he then said, he still needs to see about the problem and then will finalize the next step ,

 

 

 

 

Hey mate,

 

Drop a line through to the team at customer.service@pbtech.co.nz with the details - they're across this thread and keeping an eye out for your email. They'll sort you out.





Product Manager @ PB Tech

https://pbtech.co.nz/smartphones


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