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Wannabe Geek


Topic # 223983 27-Oct-2017 11:07
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Hey guys,

 

 

 

Finally got my Note 8 (yay!). So before I go ahead and do my normal thing of rooting, flashing twrp, and then flashing CM/LOS, I just wanted to check what the law says, especially since this phone is 2 days old, and I want peace of mind for the next 363 days. Assuming a hardware fault occurred in the device, would I be covered, even if I tripped Knox, or would Samsung have the right to refuse a warranty repair?


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  Reply # 1891254 27-Oct-2017 11:30
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They have an out.

 

 

 

repair, modification or other work carried out on the Samsung product other than by Authorised Samsung Service Personnel; and

 

The relationship to the security software is direct tie to the hardware. So falls under this when they detect the software has been changed.


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  Reply # 1891257 27-Oct-2017 11:35
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Just don't do it unless you are fine with a void of warranty


 
 
 
 


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  Reply # 1891333 27-Oct-2017 12:33
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You will probably void your warranty with Samsung, but I don't think in doing that you'd waive your right under the CGA.

 

i.e. if the battery swell up 500 times its size, I think you could still invoke CGA.

 

Depending on how difficult Samsung would want to be though, they might require you to prove your modification of the phone didn't cause the battery to swell.  Or maybe the onus would be on them to prove your modification did make it swell.  I don't know, I'm not a lawyer.

 

Having done some research in this area before, there still appears to be no clear answer - just lots of people with opinions (exactly like this post, just another opinion with no basis in facts at all)


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  Reply # 1891441 27-Oct-2017 16:43
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depends on what the fault is down the track. if its unrelated to knox you should be fine but if its related to that then you might be SOL


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  Reply # 1891613 27-Oct-2017 23:26
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I usually wait until sammy stops updating their ROM, then go AOSP/LOS etc. So two years of properly working ROM, then shimmied forever after. Your camera results are far superior on Sammy software. That said. I blew my knox before my phone was a year old. Apps like Samsung Health, Samsung Pay etc, won't operate on a Knox 0x1 phone. I'm running a custom Samsung ROM with faked Knox 0x0 on my s7. I'm not too worried about warranty, cos warranty has never worried about me.

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  Reply # 1891654 28-Oct-2017 08:49
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As noted, you void the Samsung warranty, but the CGA still covers you for any hardware faults.





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  Reply # 1891655 28-Oct-2017 08:52
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In past generation (thinking the Galaxy S4) it was possible for Knox to get tripped with official Samsung software. I managed to get a few successful repairs out of this.

 

I assume this is fixed with later generations however it does make it harder to get a warranty repair. If it is running the official firmware that came with it then they should repair it.





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Wannabe Geek


  Reply # 1900773 14-Nov-2017 17:12
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I just got my Galaxy S7 edge back from repair today. My phone had experienced a pink line down the screen(hardware fault). My S7 edge has been rooted with knox tripped, I decided to send out my phone for repair after contacting stuffNZ popshop(where I purchased the phone). So I took the phone to my local spark store and had it sent out for repair to Telegistics. It took exactly one week for them to repair and have it in my hands again. My phone had been scuffed up from normal wear and tear and the silver bezels had gone black I also had scratches on my fingerprint sensor. So after receiving the phone and inspecting it I initially thought they replaced it with brand new S7 edge so I checked if knox was tripped and it was and the serial number was the same. Telegistics had replaced my scratched up bezels, fingerprint sensor and even the battery :). Now my phone is looking brand new!         


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  Reply # 1900931 14-Nov-2017 19:55
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DesiNZ:

I just got my Galaxy S7 edge back from repair today. My phone had experienced a pink line down the screen(hardware fault). My S7 edge has been rooted with knox tripped, I decided to send out my phone for repair after contacting stuffNZ popshop(where I purchased the phone). So I took the phone to my local spark store and had it sent out for repair to Telegistics. It took exactly one week for them to repair and have it in my hands again. My phone had been scuffed up from normal wear and tear and the silver bezels had gone black I also had scratches on my fingerprint sensor. So after receiving the phone and inspecting it I initially thought they replaced it with brand new S7 edge so I checked if knox was tripped and it was and the serial number was the same. Telegistics had replaced my scratched up bezels, fingerprint sensor and even the battery :). Now my phone is looking brand new!         



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  Reply # 1900936 14-Nov-2017 20:10
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1eStar: I usually wait until sammy stops updating their ROM, then go AOSP/LOS etc. So two years of properly working ROM, then shimmied forever after. Your camera results are far superior on Sammy software. That said. I blew my knox before my phone was a year old. Apps like Samsung Health, Samsung Pay etc, won't operate on a Knox 0x1 phone. I'm running a custom Samsung ROM with faked Knox 0x0 on my s7. I'm not too worried about warranty, cos warranty has never worried about me.

 

 

 

That's what I ended up doing -- until I dropped my S7 cry

 

 

 

I don't mind rooting and losing knox, but I do mind if losing knox means no more hardware warranty. Normally I'd go straight to CM/LOS, but Samsung Pay seems to be interesting, and I'm hoping it'll come to Westpac sometime in the near future. Other than that and the camera, would you go LOS or stick with the stock ROM on a new device?


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  Reply # 1902485 15-Nov-2017 22:33
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I like too many of the Samsung software improvements to ditch the stock experience just yet. I'm going to be happy with stock firmware until Samsung give up updating it. I'm expecting Oreo will eventually drop for S7, I will look at LOS beyond that. I quite like the Resurrection Remix, which is based on LOS, I run it on both my LG 8.3 G pad and my old Galaxy note 2.

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