Huawei Mate 20 and Mate 20 Pro

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93 posts

Master Geek

#2131244 21-Nov-2018 18:58

Still waiting for my pre ordered Mate 20 to arrive. No update from Huawei or NL on when stock will be available. Gave up waiting and bought an iPhone XS while I wait, will decide between the two once it eventually turns up, or cancel my order if I find the iPhone holds my attention.

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#2131249 21-Nov-2018 19:00

nzskater: Still waiting for my pre ordered Mate 20 to arrive. No update from Huawei or NL on when stock will be available. Gave up waiting and bought an iPhone XS while I wait, will decide between the two once it eventually turns up, or cancel my order if I find the iPhone holds my attention.

Well, that's just ridiculous on NL part when they are actually selling it. What's the point of pre order.

hio77

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#2131259 21-Nov-2018 19:37

nzskater: Still waiting for my pre ordered Mate 20 to arrive. No update from Huawei or NL on when stock will be available. Gave up waiting and bought an iPhone XS while I wait, will decide between the two once it eventually turns up, or cancel my order if I find the iPhone holds my attention.

Spark store tonight told me they had to try pretty hard to get mine, they said it's like gold.

I seem to be on a different firmware to my other one.

This one doesn't even have the LTE Advanced High speed option - no update available.

9.0.0.122

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hio77

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#2131260 21-Nov-2018 19:39

hio77:

Spark Mate 20 Pro is still .122

okay, not a different firmware... that's weird.

Does the option go when your in dual sim?

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hairy1

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#2131263 21-Nov-2018 19:44

I was at PB Tech today buying something else. My green screen is not that flash and I even notice it in full light now. I was told the only option available for warranty was full refund of the bundle.

Apart from the green screen issue I absolutely love the phone. @NikT is there likely to be a repair option available in the future?

Cheers, Matt

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Batman

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#2131266 21-Nov-2018 19:50

is there any green screen or other known issue with the mate 20 (not pro) ?

NikT

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#2131270 21-Nov-2018 20:01

hairy1:
I was at PB Tech today buying something else. My green screen is not that flash and I even notice it in full light now. I was told the only option available for warranty was full refund of the bundle.

Apart from the green screen issue I absolutely love the phone. @NikT is there likely to be a repair option available in the future?

Cheers, Matt

Unfortunately without an ETA on more stock coming into the country, there's not much else that can be done right now - but I'm sure there will be a solution when replacements come into free supply.

Product Manager @ PB Tech

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#2131272 21-Nov-2018 20:03

Great. Thanks very much @NikT. I'm in no rush. I would prefer to keep the phone as anything else would be a step backwards. I'm happy to wait until supplies pick up for the repair.

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hio77

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#2131276 21-Nov-2018 20:17

NikT: Unfortunately without an ETA on more stock coming into the country, there's not much else that can be done right now - but I'm sure there will be a solution when replacements come into free supply.

I'd love to know how huawei are with you on that one?

Case by case basis, or agreeing it's an issue?

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livisun

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#2131330 21-Nov-2018 22:08

Hey guys, I would like to share my experiences with the green screen tint. i purchased my emerald green mate 20 pro from pb tech and received it on launched day. I notice the green tint after 2 weeks of usage. I called up Huawei and they told me to take it to the authorised repair centre which is fonefix in mt wellington for replacement. I popped into there today, they verified the fault and replaced it with a full retail unopened box within an hour. They know that the fault is only with LG displays, so the replacement once is an BOE display. Im very happy with the huawei service!

Remember to backup your phone before taking it in, and bring the box and accessories too!

hio77

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#2131333 21-Nov-2018 22:11

livisun:

Hey guys, I would like to share my experiences with the green screen tint. i purchased my emerald green mate 20 pro from pb tech and received it on launched day. I notice the green tint after 2 weeks of usage. I called up Huawei and they told me to take it to the authorised repair centre which is fonefix in mt wellington for replacement. I popped into there today, they verified the fault and replaced it with a full retail unopened box within an hour. They know that the fault is only with LG displays, so the replacement once is an BOE display. Im very happy with the huawei service!

Remember to backup your phone before taking it in, and bring the box and accessories too!

damn, i had to get mine sent away etc. I'm fearing this one will be dodgy aswell being LG screen

Will be looking to go directly if i can next..

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hio77

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#2131404 22-Nov-2018 01:12

Oh no.

I think it may even be worse on this one!
Lay down watching some YouTube... Notice not just green edges but streeks across the screen like its been put on like bad wallpaper!

I'll retest tomorrow and check how well photos were in the morning....

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tripp

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#2131408 22-Nov-2018 05:33

hio77: Oh no.

I think it may even be worse on this one!
Lay down watching some YouTube... Notice not just green edges but streeks across the screen like its been put on like bad wallpaper!

I'll retest tomorrow and check how well photos were in the morning....

Man unlucky, i have not noticed the issue on mine at all (LG as well). Had another look last night with brightness set to min, in a dark room in the camera app and could not see any green.

Maybe i am just lucky

Batman

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#2131412 22-Nov-2018 06:10

Just a sec, everyone with the green issue is on the oled not the lcd one?

tripp

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#2131458 22-Nov-2018 07:12

Batman: Just a sec, everyone with the green issue is on the oled not the lcd one?

The mate 20 is lcd and does not have the issue
Mate 20 pro is oled and there are 2 suppliers that supplied the displays. LG oled displays have the issue

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