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  # 2231452 6-May-2019 10:21
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Just spoke to them through online chat to see if they could confirm the May release date as mentioned, the guy said “hopefully” this month...




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  # 2231496 6-May-2019 11:06
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CrashAndBurn:

 

Geektastic:
corksta: Hopefully not too long to wait then... by all accounts it’s a pretty good update.


In what way? Can we watch better telly?

 

I understand that the issues with the builtin Netflix and YouTube apps have been fixed. So that's a good start.

 

 

They are broken? In what way? My A8 seems fine?


 
 
 
 


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  # 2231550 6-May-2019 11:49
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I'm massively looking forward to this update, and have even considered downloading and installing manually pre fix, but then snapped out of it 🤣

The bit that appeals is finally being able to tidy up that home screen, which is currently littered with what is basically spam apps and links.
Adding favourites only (if it works like described) will really up the WAF and generally reduce the intimidation factor of the mess it currently is.

 

 



I don't use the internal TV speakers at all though, and the main issue that was found (which withdrew the update), seems to be issues with audio outputs going to sleep after long periods of time.
I can't have that happen with the family, so happy to wait now.  I use optical out though, and I believe the issue is more with hdmi.

 

 

 

Only complaint I've got with my TV is Sony providing a low speed ethernet connection onboard.  

 

Discussion examples here and here.




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  # 2231569 6-May-2019 12:49
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dacraka:

They are broken? In what way? My A8 seems fine?



On my TV the Netflix app needs to be force closed (holding the home button) after launching it and only after reloading the app it works or alternatively clearing the cache which both steps are super annoying.

Youtube is hit and miss, sometimes it logs me out or I have to force close and reload again as it says I have no internet connection.

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  # 2231583 6-May-2019 12:58
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Dial111:
dacraka:

 

They are broken? In what way? My A8 seems fine?

 



On my TV the Netflix app needs to be force closed (holding the home button) after launching it and only after reloading the app it works or alternatively clearing the cache which both steps are super annoying.

Youtube is hit and miss, sometimes it logs me out or I have to force close and reload again as it says I have no internet connection.

 


Netflix works fine on my, no issues at all.

 


Freeview plus app is a mess.  Often legit requires a restart to actually load the program.

 

Often plays the audio from the first add and video freezes until the program starts after it.


Youtube is very weird.  It's like there are two youtube apps on the TV.
Often if I'm in youtube on the TV, and then cast to the TV from the youtube app on the phone, it will launch what feels like a different youtube app to play that video.  
All a bit hit and miss to be honest.

On the plus side, I've side loaded Sky Go for example and this works well.


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  # 2231683 6-May-2019 14:44
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My A1 has no issues with YouTube or Netflix.

Bit reluctant to update unless pressing reason to do so.

TV needs to work and the other half would be impressed if things suddenly change.

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  # 2260146 18-Jun-2019 12:05
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Hi,

 

I'm not sure if it is related to an Android upgrade or not, but my TV has gone into a 'reboot cycle' that I cannot get out of. It's KDL-43800C and less than three years old. I've Googled the issue and lots of others are experiencing it too. I tried the hard reset but no joy. The TV switches on, shows the Sony logo, the white LED shows up and then everything goes off.......and the process repeats.

 

I have been in touch with Sony claiming under the Consumer Guarantee's Act and here's what a Sony Support rep said:

 

Upon reviewing the details, based off the age and usage, I don't believe it's reasonable to cover a repair for the TV. However, I'd like to look at some other solutions we can offer you, and I'd be happy to look at some cost price solutions to get you into one of our newer sets, is that something you would consider?

Kind regards,
xxxx 
Technical Support Representative
Sony Australia and New Zealand

 

I find this ridiculous as are Sony themselves suggesting that a TV is not going to last three years? Also, I didn't mention usage that was referred to, but it's a 2nd bedroom TV and at most would average 30 minutes a day.

 

Anyway, I am going to return the TV to Noel Leeming as according to the CGA it is the retailer that is responsible.

 

I'm just mentioning this here as I don't want others to have a 'bricked' TV if it is indeed caused by an upgrade. And also mentioning just in case anyone has any good advice.

 

Thanks.


 
 
 
 


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  # 2260166 18-Jun-2019 12:16
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parosser:

 

also mentioning just in case anyone has any good advice.

 

 

 

 

That sounds nasty and not realistic to think a TV will only last for 3 years normally. 

 

 

 

Don't think it's brought on by a software update though, at least not the major one this thread is talking about.  That still hasn't arrived, having been released earlier but then pulled after issues were found.
Android 9 is out now, so an Android 8 upgrade doesn't seem particularly new anymore anyway.

 


The Consumer Guarantees Act info  has the one funny line in it about lasting for a reasonable time.  

 

Any products you buy should be of acceptable quality. This means the products should:

 

  • be satisfactory in look and finish
  • be free from small faults
  • last for a reasonable time
  • be safe to use
  • do everything they are commonly used for.


Typically these decisions have come down in the consumers favour, and 3 years seems very light for a TV to last.
You do need to go back to where you purchased the item from though and discuss options with them.  They are entitled to try and get it fixed though, and I don't believe they have to offer you anything else during this period. That's the one benefit of the additional in store warranties, (which are just insurance for the seller), as these often lead to cleaner swap for a new one type outcomes.

 

 

 

Good luck.


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  # 2261503 20-Jun-2019 14:31
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i picked up one of these recently and have been pretty happy with android tv .... just the ability to install kodi directly on the thing is a major win..

 

 

 

with a decent sized USB drive and VLC you kinda get around the worries of streaming 4k content too ...


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  # 2263280 24-Jun-2019 11:32
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corksta: It’s not available on the Sony NZ website, but yes supposedly you can download it from other Sony regions and update your TV via USB. They don’t recommend it for obvious reasons, but it can be done.

 

 

 

has anyone here in NZ tried this ?  i image the difference might just be which ads get applied or something trivial like that 


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  # 2263288 24-Jun-2019 11:40
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Sundr0p:

 

corksta: It’s not available on the Sony NZ website, but yes supposedly you can download it from other Sony regions and update your TV via USB. They don’t recommend it for obvious reasons, but it can be done.

 

has anyone here in NZ tried this ?  i image the difference might just be which ads get applied or something trivial like that 

 

 

I have tried it myself. It doesn't work as the first error says incorrect region.


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  # 2263304 24-Jun-2019 12:07
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I asked Sony last week about the update but could get anything useful out of them, they just stuck me on a we'll let you know when its ready email list.





rb99


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  # 2263317 24-Jun-2019 12:22
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It's so far behind now, half a year, that there's a new android OS out beyond the one they were going to upgrade to.
I don't have a good feeling about any of this at this stage.

 

Major plus for the likes of Nokia phones who are sticking with stock google OS, as they stand a much better chance of being upgraded than anything that has to manipulate it too much.


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  # 2263321 24-Jun-2019 12:30
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Yeah saw on Reddit it’s been delayed again for Asia-Pacific due to another issue that was picked up in the recent 6.6510 update that was released in other regions.




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  # 2263425 24-Jun-2019 14:17
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corksta: Yeah saw on Reddit it’s been delayed again for Asia-Pacific due to another issue that was picked up in the recent 6.6510 update that was released in other regions.

 

 

 

Feels like a "Now compatible with Windows 7" type release given where Android is now at.


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