I do understand that, but end of the day I shouldn't have to troubleshoot a faulty product under warranty.
It's a 2 grand phone that doesn't phone.
It's faulty. I want it replaced not "assessed" and sent back 3 weeks later with "no fault found".
And if the replacement does the same I'll be wanting a refund.
How do you know the handset is even faulty? It might be 100% fine and could even be a network config issue
Logs would need to be pulled from the handset and also checks done on the carriers side on the paging messages to make sure the handset is not dropping off the network or a routing message is not going amiss you can't just say it's a handset fault straight off the bat