Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6
885 posts

Ultimate Geek

Trusted
Subscriber

  #2495350 30-May-2020 21:20
Send private message quote this post

Linux:

ShinyChrome Are you on 2degrees also? I am on 2degrees with 2degrees official handset and having zero issues


Yeah, 2degrees and Vodafone. Runs like a clockwork.
Seems to be a common theme with Spark, unless someone wants to bust that theory.

235 posts

Master Geek


  #2495527 31-May-2020 10:05
Send private message quote this post

Linux:

 

@IvanPiacun Why would you buy a 2degrees handset to use on SparkNZ?

 

 

 

Handsets run different software versions for different carriers

 



@Linux I didn't realise that and when I purchased it from PB Tech they advertised their phone as being for the Vodafone, Spark, 2Degrees, or Skinny Networks and didn't ask me what network I wanted it for. Samsung say there is only one 20 Ultra for New Zealand.





Ivan Piacun CITPNZ

 
 
 
 


133 posts

Master Geek


  #2495549 31-May-2020 10:39
Send private message quote this post

I gave up. Returned it to Noel Leeming and got a note 10+ and a credit. No issues anymore. I couldn't have a phone that can't do calls and SMS especially when you need to be available 24x7.

1 post

Wannabe Geek


  #2498126 4-Jun-2020 12:53
Send private message quote this post

I'm having the same issue on SparkNZ using a Samsung S20 Ultra? I might downgrade and get a credit soon too? 


6547 posts

Uber Geek

Trusted
Lifetime subscriber

  #2498136 4-Jun-2020 13:11
Send private message quote this post

RafikiNZ:

 

I'm having the same issue on SparkNZ using a Samsung S20 Ultra? I might downgrade and get a credit soon too? 

 



@RafikiNZ I would wait for a software update to resolve the issue


44 posts

Geek


  #2500321 8-Jun-2020 09:05
Send private message quote this post

Does any one still having this issue with the new software Ate6? Mine seems OK after software update, but want to confirm with others.



119 posts

Master Geek

Trusted

  #2500322 8-Jun-2020 09:12
Send private message quote this post

A bit of an update on this.

 

First, I've managed to get hold of a senior staffer at Samsung NZ. They have confirmed this is a known issue to them.

 

 

 

The issue affect a small number of handsets. They say the number can be counted on "fingers and toes" so we are talking a fairly small percentage, BUT they have said it is a known problem.

 

 

 

Mine is the first handset they have seen in NZ with the issue, that is NOT using Spark for voice and calls. (I'm using Voda for voice and calls, and spark in the second sim tray for data). 

 

 

 

I've been asked to send my handset to Samsung NZ directly, and they are planning to forward it to their engineering team in Korea to try get a handle on whats going on. From that I take it, while they are aware of the problem, they do not yet have a handle on exactly what the cause is. However it is looking increasingly likely it "may" be a hardware fault.

 

 

 

Samsung NZ also took the step of offering me a 100% refund as store credit to buy another handset of my choosing, or they will ship me a brand new handset obviously without any guarantee a new handset will resolve the issue.

 

 

 

 





M

 
 
 
 




119 posts

Master Geek

Trusted

  #2500323 8-Jun-2020 09:13
Send private message quote this post

StevenWg: Does any one still having this issue with the new software Ate6? Mine seems OK after software update, but want to confirm with others.

 

 

 

I'm still seeing this issue with TE6 firmware. It has not resolved it.

 

 

 

 

 

 

 

 





M

44 posts

Geek


  #2500325 8-Jun-2020 09:15
Send private message quote this post

Martin_NZ:

StevenWg: Does any one still having this issue with the new software Ate6? Mine seems OK after software update, but want to confirm with others.


 


I'm still seeing this issue with TE6 firmware. It has not resolved it.


 


 


 


 



Are u putting Spark SIM in slot 1 or 2?
Just wondering.



119 posts

Master Geek

Trusted

  #2500326 8-Jun-2020 09:23
Send private message quote this post

I've tried both positions. The only thing I haven't tried is eSIM.

 

 

 

 

 

 





M

44 posts

Geek


  #2500329 8-Jun-2020 09:27
Send private message quote this post

Martin_NZ:

I've tried both positions. The only thing I haven't tried is eSIM.


 


 


 



Then it is sad. I had this issue before last week, now it seems fine. I will update here if any missing call came up. Thanks for the post tho.



119 posts

Master Geek

Trusted

  #2502551 10-Jun-2020 20:31
Send private message quote this post

Linux:

 

IvanPiacun: Mine is the 2Degrees version and I am having trouble with it. I am on the Spark network.

 

@IvanPiacun Why would you buy a 2degrees handset to use on SparkNZ?

 

Handsets run different software versions for different carriers

 

 

 

 

Samsung have told me the only difference between the Spark / Voda and 2 degrees variants is the 2 degrees vs Spark app preloaded on the handset. Other than that they are identical.





M

6547 posts

Uber Geek

Trusted
Lifetime subscriber

  #2502555 10-Jun-2020 20:50
Send private message quote this post

@Martin_NZ I can tell you now it's not just the App you also have band scan power up is different and also CA of 3G and 4G bands

 

You also use to have fast dormancy enabled on the VodafoneNZ sold devices and not on the SparkNZ ETC.....




119 posts

Master Geek

Trusted

  #2502579 10-Jun-2020 21:50
Send private message quote this post

That I don't know for sure, but it's what Samsung told me.

 

 





M

101 posts

Master Geek


  #2502598 10-Jun-2020 23:11
Send private message quote this post

The NZ S20 Range are the first to have a new CSC... bar the included app they are all identical.


1 | 2 | 3 | 4 | 5 | 6
View this topic in a long page with up to 500 replies per page Create new topic





Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Soul Machines joins forces with the World Health Organization
Posted 13-Jul-2020 18:00


Chorus completes the build and commissioning of two new core Ethernet switches
Posted 8-Jul-2020 09:48


National Institute for Health Innovation develops treatment app for gambling
Posted 6-Jul-2020 16:25


Nokia 2.3 to be available in New Zealand
Posted 6-Jul-2020 12:30


Menulog change colours as parent company merges with Dutch food delivery service
Posted 2-Jul-2020 07:53


Techweek2020 goes digital to make it easier for Kiwis to connect and learn
Posted 2-Jul-2020 07:48


Catalyst Cloud launches new Solutions Hub to support their kiwi Partners and Customers
Posted 2-Jul-2020 07:44


Microsoft to help New Zealand job seekers acquire new digital skills needed for the COVID-19 economy
Posted 2-Jul-2020 07:41


Hewlett Packard Enterprise introduces new HPE GreenLake cloud services
Posted 24-Jun-2020 08:07


New cloud data protection services from Hewlett Packard Enterprise
Posted 24-Jun-2020 07:58


Hewlett Packard Enterprise unveils HPE Ezmeral, new software portfolio and brand
Posted 24-Jun-2020 07:10


Apple reveals new developer technologies to foster the next generation of apps
Posted 23-Jun-2020 15:30


Poly introduces solutions for Microsoft Teams Rooms
Posted 23-Jun-2020 15:14


Lenovo launches new ThinkPad P Series mobile workstations
Posted 23-Jun-2020 09:17


Lenovo brings Linux certification to ThinkPad and ThinkStation Workstation portfolio
Posted 23-Jun-2020 08:56



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.