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133 posts

Master Geek


  #2509270 21-Jun-2020 17:41
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Montana308: So had an important call today and it dropped out or dropped altogether 6 times in 45 minutes.

I'm going to get PA to return the phone and tell Spark store it is dropping calls and is a known problem. Will seek iphone 11 Pro replacement.


Return it. With all the evidence I had, some from this thread, Samsung threads showing a global issue and admission from Samsung themselves, I returned my phone with little hassle to NL. Buying a flagship phone that cannot do a basic function reliably is not on. Swapping to the Note 10+ from the S20+ has been a godsend.



120 posts

Master Geek

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  #2510025 22-Jun-2020 20:03
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New handset arrived from Samsung NZ today.

 

 

 

Less than 4 hours after setting it up it has produced exactly the same fault. 

 

 

 

It's going back and I'll be demanding a full refund.





M

 
 
 
 




120 posts

Master Geek

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  #2510027 22-Jun-2020 20:11
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My next question is what would be a similar spec alternative to the S20 Ultra





M

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Uber Geek

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  #2510040 22-Jun-2020 20:47
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Martin_NZ:

 

New handset arrived from Samsung NZ today.

 

Less than 4 hours after setting it up it has produced exactly the same fault. 

 

It's going back and I'll be demanding a full refund.

 

 

@Martin_NZ if you are out and about and on the move for a number of hours does the same issue happen?




120 posts

Master Geek

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  #2510048 22-Jun-2020 20:59
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I was at work and set it up this afternoon. Left work. Drove home, connected to my home wifi. Made some dinner then got a call on my home phone from mum to say she tried to ring on my mobile.

 

 

 

Sure enough toggled flight mode on then off and two missed calls notifications and a txtmessage came through

 

Of interest is a message on the notification shade which I haven't seen before "SIM not allowed for voice" and the same "Emergency calls only" where it usually says Vodafone NZ

 

 

 

 





M



120 posts

Master Geek

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  #2510049 22-Jun-2020 21:00
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Click to see full size





M

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  #2510052 22-Jun-2020 21:06
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@Martin_NZ I would be interested to know if you used a 2degrees SIM if the same thing happened?


 
 
 
 


17 posts

Geek


  #2510057 22-Jun-2020 21:12
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I've been to take my s20+ into Spark for a technician to look at and I will get a loaner phone. FFS.



120 posts

Master Geek

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  #2510060 22-Jun-2020 21:18
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That I can't answer but at this point in time. I've simply had enough. The frustration level is high and while I commend Samsung for eventually coming to the party and sending a replacement after much battling, I'm done with the S20 ultra and will be sending it back tomorrow for a refund.

 

It's not a good look for me to not answer business calls because "my phones playing up", but more importantly with my mum very unwell and with high health care needs, I simply cannot afford to have an unreliable handset. 

 

My love affair with Samsung is officially over. 





M

17 posts

Geek


  #2510061 22-Jun-2020 21:20
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+1



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Master Geek

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  #2510064 22-Jun-2020 21:26
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Montana308: I've been to take my s20+ into Spark for a technician to look at and I will get a loaner phone. FFS.

 

 

 

Good luck with that. It'll come back no fault found.

 

 

 

 





M

17 posts

Geek


  #2510066 22-Jun-2020 21:28
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Yes...but a quick search shows it is a problem here and elsewhere.



120 posts

Master Geek

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  #2510069 22-Jun-2020 21:32
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Montana308: Yes...but a quick search shows it is a problem here and elsewhere.

 

 

 

Yes.. But as we have all found, trying to get a handle on what the exact fault is and more importantly a resolution is an exercise in futility. 

 

 

 

All it would take for me to keep it would be for samsung to say, yes we have identified a problem and a fix is due out on {blahblah} date.

 

 

 

 

 

 

 

 





M

17 posts

Geek


  #2510071 22-Jun-2020 21:38
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So Samsung has not acknowledged the fault?! Will update how I get on. I hate a stylus/pen with a phone so the Note is out and not sure if there is a comparable Android phone I'd be happy with.



120 posts

Master Geek

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  #2510077 22-Jun-2020 21:43
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They know there is a fault. What they don't have is a resolution and I'm done waiting. It's 4 months since the phone was released.

 

 

 

I've got my eye on a Oppo Find X2 Pro. https://www.oppo.com/nz/smartphone-find-x2-pro/

 

 

 

 





M

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