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SaltyNZ
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  #3064562 17-Apr-2023 19:25
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Not normally but I assume if you called Care and insisted hard enough they could do it for you.





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.


 
 
 

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stick

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  #3064632 17-Apr-2023 22:20
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SaltyNZ:

Not normally but I assume if you called Care and insisted hard enough they could do it for you.


I was hoping one of you guys could possibly do it on here since I'd rather not argue/explain something over the phone lol

And it'd be a lot quicker...

SaltyNZ
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  #3064756 18-Apr-2023 08:56
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stick: 
I was hoping one of you guys could possibly do it on here since I'd rather not argue/explain something over the phone lol

And it'd be a lot quicker...

 

 

 

For best practice security reasons we have separation of duties, which means amongst other things that architects like myself don't have access to production systems. They trust me to design 'em, not to fly 'em.

 

 





iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

 

These comments are my own and do not represent the opinions of 2degrees.




SarahRykers
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  #3064915 18-Apr-2023 12:53
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Heya, 

Care should be able to sort this one out from our end. If you could send me all the details in a DM I'll do my best to put you in touch with someone who can help sort this out. 

Cheers,

 

Sarah





Sarah Rykers - 2degrees Social & Digital Media Manager

 

I'm in the Brand & Comms team. If you'd like some help from our 100% Kiwi customer care team call 0800 022 022.

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Ultimate Geek


  #3066911 22-Apr-2023 13:51
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Hm. After a few back-and-forth emails with care telling me to remove the sim, disable roaming, turn on flight mode etc, I got this after I explained that I had been told that 2degrees can disable roaming from their end: 

 

 

 

 

 

 

 

It seems as though even with the "R" above his signal indicator, his phone is still preferring to use wifi calling.

 

So, I'll just leave this whole thread and he'll continue to use wifi calling with roaming on(?)

 

 

 

Maybe this will help someone in the future? 


Linux
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  #3066915 22-Apr-2023 14:01
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WiFi calling is always used as priority over the mobile network on 2degrees

stick

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  #3067570 24-Apr-2023 11:15
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Got this last night:

"My apologies for the issues you have had getting this sorted. As requested I have barred roaming services for calls, SMS and data for your number.

I hope this information helps. If you have any other questions, feel free to reply to this email or call us on 0800 022 022. We’re open Monday – Saturday 8am – 8pm, Sunday & Public Holidays 10am – 8pm."

Though the 'R' is still there, I don't think it matters now. Especially since I've learnt that wifi calling is prioritized on 2degrees.

Thanks all



Linux
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  #3067589 24-Apr-2023 11:39
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Barred is different than removing roaming but this will do the trick

TheMightyKiwipeso
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  #3067813 25-Apr-2023 03:39
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kiwifidget:

 

My brother in the UK says I should get an ee sim and then he can share data with me.

 

EE must be his carrier.

 

If I got an ee sim, can I use that for data and leave the 2d sim for calls and texts? 

 

Phone is dual sim.

 

 

 

 

Hi there, apologies I am slightly incorrect.

 

 

 

Do not use another sim overseas.

 

Keep your phone in airplane mode, and use WiFi calling.

 

That way you prevent roaming from happening.


TheMightyKiwipeso
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  #3067815 25-Apr-2023 03:42
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stick: Update: Uhh I guess TheMightyKiwipeso wasn't right :(
My dad inserted another SIM into his phone and now an R appears above his signal thingy and has now recieved a text from 2Degrees saying welcome to aussie etc. He hasn't been charged $8 as he only had $.20c in his account anyway 🙃

I did try calling 2degees a week ago asking them to disable roaming from their end as @cokemaster suggested but the person on the other end of the phone just told me to disable roaming in the settings which is useless now...

Why hasn't Samsung made two separate options for both of the sims' roaming options?? Disabling roaming doesn't do anything now...

@SaltyNZ @SarahRykers maybe you guys could help? Does 2Degrees disable roaming like One NZ and Spark?

Thanks!

 

 

 

When you use a second local sim, you trigger roaming.

 

Not sure if this is Samsung being slightly less than reliable with software, never had this issue with Oppo, Sony, or Moto.


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