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752 posts

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  Reply # 363068 4-Aug-2010 15:30
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n4: Just as a matter of interest, did you try calling them when they cancelled the order?


In my case, the cancelation notice was the first corrospondence and said that the refund had already been made. No point wasting a toll call at that point. That and the fact that they are based in Liverpool. I'd rather not get into an argument with some Scousers if I'm the one who's paying for it :D



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  Reply # 363072 4-Aug-2010 15:34
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fahrenheit:
n4: Just as a matter of interest, did you try calling them when they cancelled the order?


In my case, the cancelation notice was the first corrospondence and said that the refund had already been made. No point wasting a toll call at that point. That and the fact that they are based in Liverpool. I'd rather not get into an argument with some Scousers if I'm the one who's paying for it :D


yes, my first correspondence was also to tell me refund (at $40 loss to me) is being made...

"please provide authentication of credit card or we will refund the purchase" would of been better...




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  Reply # 363090 4-Aug-2010 15:59
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rossmnz:

This is actually incorrect.  Differing banks will convert differing currencies directly.
I know my card converts USD, EUR and GBP and possibly also JPY directly.  All other currencies get converted to USD then back to NZD.

Eg you bought an iPhone in Hong Kong on your credit card, it would go HKD->USD->NZD incurring the conversion % penalty at each conversion.

If this is a concern check with your credit card issuer.


I used to work for Visa, so have some insight into how they used to do it - more or less without exception. The whole point of going to / from US$ was so each bank got its cut on the transaction. 

If things have changed, that would be nice.  If banks have developed some alternative ways / means of clearing transactions i have no issues with that at all. 

How do you know your card doesn't do the X -> US$ -> Y?

It won't be shown on your statement. It happens behind the curtain and is shown as X -> Y.  

I'd like to deal with your bank and get one of those cards if they really do only one transaction. :-)  





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25 posts

Geek
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  Reply # 363091 4-Aug-2010 16:00
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I had a similar problem with handtec.co.uk while I was over there.  Ordered a phone, they deducted the charge then reported an address irregularity and refunded it less about $40.00NZ  A great way of boosting their income!!  I'll take it up with Visa too in view of the success reported with here this course of action.



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  Reply # 363103 4-Aug-2010 16:17
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the shop doesn't make any money... but i think it's bad business practice because it costs consumer money, and i dont think they should charge a card unless they plan to honour the purchase agreement...




HTPC: Intel i3-2100 / 12GB RAM / AMD HD7750 / 480 GB SSD / 58TB Storage / MediaPortal / MadVR / Win10
AVR: Pioneer Elite SC-LX87 220W 9.2 Ch AVR
Speakers: Wharfedale Jade 7 Fronts / Jade 2c Center / Jade 5 Rears
Subs: iNuke 3000dsp 3000W proamp with 4x 15" JBL Sealed Subs
Display: Samsung 60" UA60H6400 LCD TV
Accessories: Gefen HDMI Detective with splitter


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  Reply # 363128 4-Aug-2010 17:03
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kiwijunglist: the shop doesn't make any money... but i think it's bad business practice because it costs consumer money, and i dont think they should charge a card unless they plan to honour the purchase agreement...


Agreed, the card should be charged when the security checks have been made (if it declines then there is a bit of a problem, but it will stop the transaction).

I think people are reading the original post the wrong way, the issue (as I see it), is not the fact that you lost money due to exchange rates, but that their business practice lost you money. 

If the exchange rates worked the oposite way (you made money from it) then it probably wouldn't have seemed so bad, but even so it is still poor practice in my mind to charge before security checks are made.

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  Reply # 363133 4-Aug-2010 17:18
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just call your bank

i've had several transactions similar cancelled or refunded and lost out on currency conversion changes

your bank credit card place will sort this out



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  Reply # 363138 4-Aug-2010 17:23
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jaymz:
kiwijunglist: ...i dont think they should charge a card unless they plan to honour the purchase agreement...


Agreed, the card should be charged when the security checks have been made (if it declines then there is a bit of a problem, but it will stop the transaction).

I think people are reading the original post the wrong way, the issue (as I see it), is not the fact that you lost money due to exchange rates, but that their business practice lost you money.


Thank you, someone actually gets it!!!  It's not really about currency conversion charges, as it's a given that it costs money to convert currency.




HTPC: Intel i3-2100 / 12GB RAM / AMD HD7750 / 480 GB SSD / 58TB Storage / MediaPortal / MadVR / Win10
AVR: Pioneer Elite SC-LX87 220W 9.2 Ch AVR
Speakers: Wharfedale Jade 7 Fronts / Jade 2c Center / Jade 5 Rears
Subs: iNuke 3000dsp 3000W proamp with 4x 15" JBL Sealed Subs
Display: Samsung 60" UA60H6400 LCD TV
Accessories: Gefen HDMI Detective with splitter


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