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246 posts

Master Geek


  # 457653 11-Apr-2011 22:21
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June 18th to 17th July. I suppose it wouldn't work out too bad, you could order and pay for your own one, just send it to the same address and me bring it back. You will pay VAT though, what I was going to do is claim the VAT back, haven't read up fully on it yet though, not sure if have X amount of phones would make any difference.

459 posts

Ultimate Geek


  # 457656 11-Apr-2011 22:37
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I checked with them in person and they said 3 weeks is the expected time for fixing. I wouldn't take the risk personally.


I always thought repairs would take this amount of time? Consider that the phone has to get to the service centre, be put in queue, assessed and investigated for repair, parts ordered (this is a new phone, so parts may not be readily available), fixed, returned to customer. In the case a replacement is needed, again it probably has to be ordered in specially.

What timeframe is normal?

 
 
 
 


459 posts

Ultimate Geek


  # 457662 11-Apr-2011 23:25
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mobicity is a deal breaker for me as they don't repair locally, they have a standard 3-4 week repair time. I am waiting for techbrands to get an eta and then I will buy from them.


I'm not familiar with Techbrands but I have used Mobicity without problems.

I thought I'd take a look at Techbrands just out of interest... looks like their warranty on offer is exactly the same as Mobicity. So much in fact that one wonders whether they have just copied the details from the Mobicity website.

I guess both companies must use the same mobile repair centre... and copy editor ;-)

[Mobicity Warranty]

MOBICARE 12
- 12 month New Zealand-wide warranty.
- DOA replacement within the first 48 hours.
- Equivalent to manufacturer’s warranty from such companies as Nokia, Sony Ericsson and HTC.
- Repair centre in Auckland.
- Assessment Guarantee: within 48 hours of receipt, generally 24 hours or less.
- Repair Guarantee: within 30 days, generally less than 7 days, and replacement phone offered if unable to repair within guaranteed timeframe.
- Return postage is included.

[Techbrands Warranty]

COVER 12
- 12 month New Zealand warranty.
- DOA replacement within the first 48 hours.
- Equivalent to manufacturer’s warranty from such companies as Nokia, Sony Ericsson and HTC.
- Repair centre in Auckland.
- Assessment Guarantee: within 48 hours of receipt, generally 24 hours or less.
- Repair Guarantee: within 30 days, generally less than 7 days, and replacement phone offered if unable to repair within guaranteed timeframe.
- Return postage is included.
- Cost: Included in purchase price



485 posts

Ultimate Geek
Inactive user


  # 457683 12-Apr-2011 07:57
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With mobicity... If you pay by bank deposit, which bank do u deposit to??

8227 posts

Uber Geek

Subscriber

  # 457693 12-Apr-2011 08:43
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K1000716: I have a bill from the New Zealand Customs Service in front of me right now. This was for a wiring loom from the US, valued at USD546.30 (NZD742.43).

I was charged:
GST
Import Transaction Fee
GST on Import Transaction Fee
Biosecurity Levy
GST on Biosecurity Levy

The total fee was $136.77, payable before they would release the package.




EDIT: Fixing typos... 


 

 You got charged GST and a import transaction fee  not import duty..




Regards,

Old3eyes


2861 posts

Uber Geek


  # 457695 12-Apr-2011 08:45
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Isn't that covered on the mobicity website?




HTPC / Home automation (home assistant) enthusiast.


569 posts

Ultimate Geek


  # 457710 12-Apr-2011 09:26
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old3eyes:
K1000716: I have a bill from the New Zealand Customs Service in front of me right now. This was for a wiring loom from the US, valued at USD546.30 (NZD742.43).

I was charged:
GST
Import Transaction Fee
GST on Import Transaction Fee
Biosecurity Levy
GST on Biosecurity Levy

The total fee was $136.77, payable before they would release the package.




EDIT: Fixing typos... 


 

 You got charged GST and a import transaction fee  not import duty..


I know what I got charged, I was just putting it up there as a example for others to see what was charged when importing. 






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