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37 posts

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Topic # 88536 17-Aug-2011 20:10
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Hi Guys
 

I have a motorola milestone on Telecom XT

A couple of days ago, it came up with the message - 'emergency calls only' and I cannot call or text anyone. It has done this before but I would just turn the phone off and on and then it would work again, but not this time.

I have taken the phone to the telecom store, and was told doing a factory reset might fix it. I have tried this and it did not work. I have also tried using a friends sim card who is also on telecom, and one who is on a different network but neither of these would work either. I can still use it to go on the internet and play games etc.

Has anyone got any ideas on what I could try to get it working again?

 Thanks

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Ultimate Geek
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  Reply # 508278 17-Aug-2011 22:31
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So being that it was the same outcome using another sim points to it being Handset / settings related.

Was the phone purchased from Telecom?
Did you buy the phone new?

Have you tried your sim in another device?

When the internet was working, were you at home and do you have a wireless network at home?

Have you attempted to or successfully rooted the phone or used a custom ROM at all?




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Geek


  Reply # 509287 20-Aug-2011 08:53
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Hi, thanks for your reply

I purchased the phone brand new, but not from telecom if was off some auckland based online store

my sim works fine on my friends phone

the internet still works on it without connecting to a wireless network, so it must still be using my telecom sim for that

im not sure what custom ROM or rooted the phone is, could that possibley solve my problem? and is it easy to do?

thanks

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  Reply # 509305 20-Aug-2011 10:09
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Are you in a major city? Are you in the same physical location that it used to be working in?

It's possible that you've ended up with a 900/2100 MHz device, which won't work when you're outside a 2100 MHz coverage area (most of Telecom's network is 850).

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  Reply # 509322 20-Aug-2011 12:44
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My pick is you've got a 900/2100 device. To fix it you'll need to buy a new phone that supports the XT band, or change networks to Vodafone or 2D.



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Geek


  Reply # 509425 20-Aug-2011 19:34
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Hi,


No I havent changed location,


ive had it for about 6 months and it was working fine on xt all that time, then one morning i went to use it and had this problem



The guy at telecom said they could send it away to get fixed so i guess il have to do that, was just wanting to see if anyone had any suggestions i could try first as it will prob be sent away for a while and il get charged through the roof         

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  Reply # 509462 20-Aug-2011 21:59
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Try 2 things:
Try a VF or 2deg sim from a friend in it to see if it works.
Go somewhere else in town (not just to a mates place round the road) and see if it works.

Odds are its not a Telecom fault but as sbiddle says it's not spec'd for XT. The fact that it's recently changed could mean Telcom have simply altered something locally.

If it's not a Telcom supplied handset don't expect them to resolve it for nix

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  Reply # 509479 20-Aug-2011 23:16
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Where were you using it? Becuase it could be working on Telecom 2100 MHz for a while, and then Telecom changed the 2100 MHz location, so your phone loses coverage.

Note Telecom is a 850 MHz network, with some patchy 2100 MHz coverage.





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  Reply # 509521 21-Aug-2011 06:51
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Johnny Mak: Hi,


No I havent changed location,


ive had it for about 6 months and it was working fine on xt all that time, then one morning i went to use it and had this problem



The guy at telecom said they could send it away to get fixed so i guess il have to do that, was just wanting to see if anyone had any suggestions i could try first as it will prob be sent away for a while and il get charged through the roof         


You need to answer the question being asked - does your device actually support the 850MHz band? This needs to be the first thing you look at.

If you don't know the specific model and band of your device (which would be clearly printed on the box) the easiest way may be to enter the IMEI onto the Telecom site to check if it's compatible.



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Geek


  Reply # 509531 21-Aug-2011 09:12
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Thank for the suggestions guys

I have been using it in Invercargill since january, could telecom have changed something since then which would affect my coverage?

I have tried a vodafone sim and it did not work, I will try it on the otherside of town next time im over that way.

Below are the stats for my phone, hopefully they should be capable of using the XT network? as i was told before i purchased i would have no problems using my XT sim in it.

General 2G Network GSM 850 / 900 / 1800 / 1900 3G Network HSDPA 900 / 2100 Announced 2009, November Status Available. Released 2009, November Size Dimensions 115.8 x 60 x 13.7 mm Weight 165 g Display Type TFT capacitive touchscreen, 16M colors Size 480 x 854 pixels, 3.7 inches - Multi-touch input method - Accelerometer sensor - Proximity sensor for auto turn-off - Full QWERTY keyboard with 5-way navigation key Sound Alert types Vibration; MP3, WAV ringtones Speakerphone Yes, with stereo speakers - 3.5 mm audio jack Memory Phonebook Practically unlimited entries and fields, Photo call Call records Practically unlimited Internal 133 MB storage, 256 MB RAM Card slot Data GPRS Class 12 (4+1/3+2/2+3/1+4 slots), 32 - 48 kbps EDGE Class 12 3G HSDPA, 10.2 Mbps; HSUPA, 5.76 Mbps WLAN Wi-Fi 802.11 b/g Bluetooth Yes, v2.1 with A2DP Infrared port No USB Yes, microUSB v2.0 Camera Primary 5 MP, 2592 x 1944 pixels, autofocus, dual-LED flash Features Geo-tagging Video Yes, D1 (720x480 pixels)@24fps Secondary No Features OS Android OS, v2 (Eclair) CPU ARM Cortex A8 550 MHz processor Messaging SMS (threaded view), MMS, Email, IM, Push Email Browser HTML Radio No Games Colors Black GPS Yes, with A-GPS support, Motonav software Java - Digital compass - MP3/eAAC+/WAV/WMA9 player - MP4/H.263/H.264/WMV9 player - Google Search, Maps, Gmail,

thanks again.

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  Reply # 509533 21-Aug-2011 09:17
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Johnny Mak: I have tried a vodafone sim and it did not work, I will try it on the otherside of town next time im over that way.


This suggests to me a handset problem.

Johnny Mak: General 2G Network GSM 850 / 900 / 1800 / 1900 3G Network HSDPA 900 / 2100 Announced 2009, November Status Available. Released 2009...


This is a copy and paste from a web site, surely, not from the box where your phone came in?

If this specific mobile in your hands right now is indeed HSDPA 900/2100 then it won't work on Telecom XT everywhere, only in very limited location. In other words it's no good for Telecom XT, and no amount of sending for repairs would fix this.

Go to this address now: www.telecom.co.nz/mobile/ournetwork/phonecompatibility. Enter the IMEI and see if Telecom will confirm it works or not.

If it says NO then even if there's a handset fault and it's fixed you shouldn't use on Telecom anyway...




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Wannabe Geek


  Reply # 509575 21-Aug-2011 12:13
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Google Android emergency calls only and you'll see multiple posts on this on many different handsets and manufacturers I get the same on my Ideos X5 IMHO this is a bug

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