Vodafone Supa Prepay & Vodafone You Lose (oops You Choose)

By Steve Biddle, in , posted: 31-Oct-2006 18:09

Today Vodafone NZ launched Supa prepay. With their new billing system upgrade that allows monthly charging features to be added to a Pre Pay account it's now possible to have addons on your Pre Pay account.

From today Vodafone's base Supa PrePay account has call charges of 89c per minute 24/7 with topups required every 3 months and also features $2 capped calls for up to w hours. Two monthy addons are also available - $6 per month for BestMate offering you the ability to nominate a single Vodafone number that you can voice call/video call/txt all you want in a month, and $10 for 2000 Vodafone->Vodafone SMS.

While this account is good news for many PrePay customers it's not suitable for all, and some people will be better off on their existing accounts which offer 49c calling 24/7 and per second billing after the first minute until Supa PrePay which is rounded up to the nearest minute.

What Vodafone have done yet again however is shafted customers on their You Choose plans. Yet again PrePay customers who have a substancially lower ARPU are being treated as special customers yet those customers who choose to enter into a contract with Vodafone are yet again being completely and utterly shafted by a company who obviously has very little idea on how to maintain customer happiness & loyalty.
If you're a customer on You Choose 20 you're currently paying $19.95 per month for 20 minutes of airtime with excess airtime charged at 99c per minute and can choose an AddOn and pay $9.95 per month for 1000 Vodafone->Vodafone SMS's.

If you're on this You Choose plan I would suggest you make contact with Vodafone and personally thank them for shafting you once again. You're currently trapped in a minimum 12 month term contract and your mates on PrePay are now getting a far better deal. 


  You Choose? More like You Lose.



If Vodafone has a single person in their marketing department right now with a brain they would would currently be offering some sort of sweetener to all their on account customers. We know that the above scenario will change early next year once on account customers are moved to the new billing platform but to be ripping your existing customers off while new customers get a better deal is just plain dumb.






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The perils of using Airbnb during big events
How to remotely control your heat pump from your phone for under NZ$25






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sbiddle's profile

Steve Biddle
Wellington
New Zealand


I'm an engineer who loves building solutions to solve problems.


I also love sharing my views and analysis of the tech world on this blog, along with the odd story about aviation and the travel industry.

My interests and skillset include:

*VoIP (Voice over IP). I work with various brands of hardware and PBX's on a daily basis
  -Asterisk (incl PiaF, FreePBX, Elastix)
  -Polycom
  -Cisco
  -Linksys
  -Patton
  -Zyxel
  -Snom
  -Sangoma
  -Audiocodes

*Telecommunications/Broadband
  -xDSL deployments
  -WiMAX
  -GSM/WCDMA
  -WiFi

*Structured cabling
  -Home/office cabling
  -Phone & Data

*Computer networking
  -Mikrotik hardware
  -WAN/LAN solutions

*Wireless solutions
  -Motel/Hotel hotspot deployments
  -Outdoor wireless deployments, both small and large scale
  -Temporary wireless deployments
   
*CCTV solutions
  -Analogue and IP

I'm an #avgeek who loves to travel the world (preferably in seat 1A) and stay in nice hotels.


+My views do no represent my employer. I'm sure they'll be happy to give their own if you ask them.


You can contact me here or by email at stevenbiddle@gmail.com

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