TelecomNZ In regards to the Pre Pay Top up, we have a correction. If you top up before the 6 months the original credit will roll over :)
TelecomNZ@juhasaarinen @stevebiddle @redjungle We will reword the T's and C's to clarify that the top up will cause the original balance to rollover
Whether this was a change of policy at Telecom within those 30 minutes or a simple error in the website text that will be corrected is anybody's guess - it's something only Telecom know.
I am reinstating this post because Google had already linked to the post anyway so leaving it hidden is pointless.
ORIGINAL POST IS BELOW
With the introduction of Telecom's XT network there have been several changes to their pricing struture and credit validity. If you're an XT prepaid customer you really need to be aware of these new terms & conditons to avoid being caught out.
In recent years both Telecom and Vodafone have had 12 month expiry periods for their prepaid accounts. If you don't top up for a 12 month period you will have your account deactivated, will lose your number, and all remaining credit associated with that account will be lost.
XT has introduced a 6 month expiry period for both your credit and your account. This means you have to top up once every 6 months for your account to remain valid. Once again this is no big issue as Telecom currently still offer (at the time of writing this) $10 topup vouchers which means your minimum spend is $10 over a 6 month period for your phone to stay active...hardly a big expense!
What is new however is the 6 month validity period for all credit on your account. In the past if you topped up your phone before the 12 month expiry period your remaining credit would be carried over and did not expire. On XT your credit will expire 6 months from the date of topup - even if you topup your phone before the end of the 6 month period.
If you top up $100 on your account and 5 months later have only used $50 of that credit and top up another $50 you will forfeit that unused $50 once the 6 month expiry period rolls over and will only have $50 credit remaining. In the past this remaining credit would have rolled over and given you a $100 balance.
From the Telecom Topup site listing the terms & conditions:
Any top-up credit needs to be used within six months otherwise it will expire and you need to make sure you top up at least once every six months to avoid your Prepaid account being deactivated.
Telecom have not tried to hide this information - it is very clearly listed on their site. This issue is also probably unlikely to affect most customers who do top up regularly - afterall $10 worth of usage within a 6 month period is very little!
I'm sure however that it is going to catch some low use customers out as they approach the 6 month period and top up their phone to find that their unused credit has not been carried over.
Thanks to the people in the Geekzone forums (you know who you are!) who pointed this issue out!
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