The news media has been full of horror stories about Jetstar in recent months - and those stories will continue as Jetstar have finally released their official on-time figures for December and January
In December 2015 Jetstar’s NZ on-time performance (% of departures within 15 minutes of the scheduled time) was 64.4%. Compare this to Air New Zealand who sat at 90.8% for the month for jet services and 84.5% for regional services. January was no better for Jetstar, with on-timer performance figure only increasing to 65.2%.
It’s no secret that the wheels are falling off Jetstar’s New Zealand operations, and this further adds to the pain. There were days leading up to Christmas where flights to Sydney were cancelled multiple days in a row due to aircraft being unavailable, and compound delays of over 7 hours on their 6 daily services between Wellington and Auckland. Trying to run aircraft with extremely high daily utilisation means that delays are hard to recover from, and their current schedule simply can’t cope. Their problems aren’t just not meeting the 15 min timeframe, they’re that delays are routinely 3+ hours once aircraft are delayed.
Sure competition is great, but right now Jetstar are not competition for Air New Zealand. They’re the laughing stock of the airline industry. Sure their prices may be cheaper, and if you’re willing to arrive at your destination +/- 2 days they’re probably an OK option.. For those who want to arrive on time, they’re a risk not work taking.
Jetstar long claimed they were NZ’s most punctual airline, and Air New Zealand was mocked by many for targeting this in marketing campaigns as a lie. The stats don’t lie however, and they should be incredibly embarrassing for Jetstar and their industry partners.
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