Purchased a Fitbit from Dick Smith and not yet received it? Don’t run to the news media because they won’t help you.
Unless you’ve been living under on another planet for the last few months you’ll know that retailer Dick Smith is in the process of being shut down after being placed into receivership in early January.
In mid January media reported cases of people who had prepaid for Fitbit devices at Dick Smith during their Boxing Day sale and were promised new stock when it came in.
Followed the next day by a follow-up story http://www.stuff.co.nz/business/industries/76183887/Fitbit-investigating-after-Dick-Smith-fails-to-front-up-with-tech
And a few days later by another follow-up where Fitbit and retailer Harvey Norman had partnered to offer a FItbit to any customer who took their Dick Smith receipt to a Harvey Norman store up until the 29th February http://www.stuff.co.nz/business/industries/76244606/dick-smith-customers-to-get-fitbits-from-harvey-norman
Yesterday Stuff ran yet another story with a customer who had prepaid for Fitbit devices and had been trying to get them from Dick Smith without any luck. http://www.stuff.co.nz/business/industries/77698320/dick-smith-store-selling-fitbits-did-not-honour-prepaid-customer
The Stuff journalist clearly had enough time to contact Dick Smith, contact a lawyer and contact the receiver but clearly didn’t do something as simple as contacting Fitbit for comment, searching the Stuff archives, or simply using Google which would have lead to the January announcement along being carried by a number of news sites and forums along with a number of discussion forum threads on this very issue.
While it’s unfortunate for the customer to be in this situation, it poses the question of why the Fairfax journalist did such a poor job of researching the issue when a successful resolution for the customer could possibly be so easily achieved.
If you’ve in this situation of having paid for a Fitbit at a Dick Smith store and are yet to receive it it’d pay to contact either Fitbit or Harvey Norman to discuss your options. Don’t contact Stuff because they’re not going to help you.
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Comment by ajobbins, on 10-Mar-2016 18:13
Stop reading Stuff!
Comment by mattwnz, on 11-Mar-2016 18:18
When I read this story on staff I thought the same thing. You really have to wonder about the quality of journalism in NZ. Or maybe that is the problem, there isn't really any anymore.
Comment by kawaii, on 15-Mar-2016 18:56
What is even more frustrating is the fact that the financial woes were known 3 months ago yet people still kept buying from DSE. At this point I have to say it is very difficulty having sympathy for those involved.