So, idly looking at the Surplustronics (http://www.surplustronics.co.nz/) website and I stumbled upon this gem in the product details for a mains-direct soldering iron.
Under the heading "Note For Public buyers:"
Firstly, under the Consumer Guarantees Act, you don't get to choose what you do and what you don't guarantee as to the quality and fit-for-purpose of your product. That statement reads that if you buy the item, take it home, and find it has a faulty element that Surplustronics is going to tell you to take a hike!
Secondly, under the Fair Trading Act, you are blatantly misleading the consumer on their rights, you are telling them effectively that if the element is faulty (within a reasonable life time of the product) they don't have the right to return it for repair, replace or refund. The CGA gives them that right, and you are (attempting) to mislead the public with regard that right!
Not on Surplustronics, not on at all. You should know better than this sort of nonsense.
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Comment by raytaylor, on 10-Aug-2012 22:49
If they are the importer of the product, or more precisely the retailer, then they are responsible for providing the warranty - not the supplier.
If the agreement between the supplier and surplustronics states that the supplier wont refund or repair the product that surplustronics returns to them, it has nothing to do between surplustronics and the end user.
Comment by richms, on 11-Aug-2012 12:59
It could be worded a lot better, but those direct mains irons are renouned for burning out when abused. its more of a overheat prevention.
If you leave them plugged in and not used they will overheat - same as cheap hot glue guns since there is no thermal regulation beyond the PTC element which can only go so far to cut heat output when it is hot.
Even if the element was a spare part and available it is doubtful you would find anyone to swap it over and re-cert the device for less than the cost of a replacement iron.
These are tools, not appliances so IMO to expect unlimited warranty swapouts for them when they are abused and die is not reasonable.
Comment by mattwnz, on 11-Aug-2012 20:33
Best to report them to the regulators, for them to see if what they are doing is correct. Its what we pay taxes for.
Comment by ComCom Advisor, on 13-Aug-2012 16:46
You might like to read this fact sheet from the Commerce Commission on misleading claims for more information about this issue.
There is a complaints form on our website as well if you want to send us a complaint.
My name is Sarah and I am a Contact Centre Advisor at the Commerce Commission.