Lou is the founder and Chief Experience Officer at ExperienceEngineering, a company that specialises in helping clients create and manage the kinds of experiences their customers will tell other people about and come back for again and again.
He has also authored the book "Clued In: How to Keep Customers Coming Back Again and Again":
Clued-in management focuses on the total experience as the customer value proposition.
The Keynote will be delivered Monday 13 August, 8:30am. Delegates should go to the Keynote room on Level 5 of the SKYCITY Conventin Centre, but since space is limited, once this room is full atendees will be redirected to the SKYCITY Theatre to watch a live broadcast.
Other related posts:
Registrations open for Microsoft Tech.Ed New Zealand 2010
Connect with your local .Net user groups
Microsoft Tech.Ed Online: Office and UC
Comment by KevDaly, on 23-Jul-2007 08:22
"Clued-in management focuses on the total experience as the customer value proposition."?