, posted: 13-Aug-2007 08:52
And the Tech Ed started at the Skycity with Ron Jacobs, host of ARCast.tv and Microsoft Architect giving the welcome to the crowd here and acting as the MC for this event.
Helen Robinson, Managing Director Microsoft New Zealand and Sean McBreen, Director, Developer & Platform Group did the welcome speech on behalf of Microsoft.
Of special note is Helen's pitching OpenXML and asking people to support the proposal to make OpenXML a standard, which would guarantee future compatibility for Office documents across applications and platforms.
Ron is then back on stage introducing the next speaker, Michael Platt, Director Web Architecture, Microsoft Corporation.
Platt talked about Software as a Services (SaaS) and examples of services "in the cloud" starting with e-mail - frrom self-hosted to hosted services... He pointed the relation of OS and Windows Live, and Office with Office Live.
Lou Carbone now takes the stage to talk about experiences.
He starts by talking about the beautiful "experience" of winter in New Zealand, compared with hi experience of winter in Minnesota. Lou then talked about his work with Howard Johnson's (this a clueless company and now out of business) and Disney (this a clued in company) .
The Disney experience means people keep coming back - almost like printing their money.
Lou also pointed out that satisfied customers are not an indication of customer loyalty.
Lou also talked about how companies worry so much about creating the great ads but fail providing the great experience - using Telecom New Zealand as an example.
Note: I will be updating this post frequently, live from the keynote... Keep refreshing the page!
Other related posts:
Registrations open for Microsoft Tech.Ed New Zealand 2010
Connect with your local .Net user groups
Microsoft Tech.Ed Online: Office and UC