We sometimes go on a selling spree, and clear out unwanted items, which sends our TM account into debt.
Once you are in debt, you have very little opportunity to ask questions, before the feature is restricted - fair enough - pay us the money you owe, or no more usage.
After being in this position since the other day, I wanted to buy something today, and clicked buynow - not remembering about my lack of credit.
To my surprise - it went through (I remembered the moment i clicked the button...).
Sooo... they wont let me ask questions on auctions, but they will let me buy items - which is a revenue producing activity for them.
C'mon Trademe - look at peoples history - if they are over 100 feedbacks, and normally top up within a month or so, why not continue full-service?
I have never moaned about fees, and am not about to, but I do think that rewarding good customers with offerings that dont cost you anything would be a good way of maintaining relationships.
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Comment by MissD, on 26-Oct-2006 11:14
Sounds like a pretty fair system though, and if you think about how many members they have, imagine if 50,000 of them went into debt and then never used the site again (who knows). It seems easy to top up and you only have to credit it $10 i think?
Comment by mike, on 26-Oct-2006 14:43
What's the current situation? Two weeks in debt before question/feature restrictions? Technically Trade Me 'prepay' accounts should never be allowed to go into debt anyway should they? It's a slippery slope once you single out groups of customers for special treatment like you're advocating.
Comment by Kingsize, on 26-Oct-2006 18:25
If it's that big of an issue for you then use another trading site.However I'm sure you'll want access to the largest audience possible so because of that you'll have justl have to grin and bear it.