Xtra ADSL Outage (Again)

By tonyhughes Hughes, in , posted: 31-May-2006 23:25

31st May 2006, and another Xtra Ltd ADSL outage. My first night away from home this week, and i land in a dead internet zone.

Currently connected at 26.4kbps, my first dialup session in over a year. Its very painful!

Phone Xtra, and they said an authentication server is down, confirmed the Waikato line number im on is part of the affected group of connections, and gave no ETA for repair, other than "tomorrow morning hopefully".

Given the recent track record, id say that this might send a few customers packing off to other ISPs such as Slingshot or IHug.

Shame on you Xtra - wheres the redundancy?

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I want broadband, why do I have to wait 3 days to even know if its POSSIBLE?

Comment by cokemaster, on 1-Jun-2006 00:55

Are they going to make customers 'apply' for the outage refund again?

Comment by Todd Gordon, on 1-Jun-2006 08:39

Hi there, I work in the marketing team at Slingshot and I'm prepared to offer all those frustrated Xtra braodband customers 2 months free broadband if they choose to switch to Slingshot. If anyone is keen to take advantage of the offer just email me at toddg@callplus.co.nz. Cheers, Todd

Comment by juha, on 1-Jun-2006 09:15

So... does GZ work on dialup and lowspeed one to boot? Been meaning to try as I think I've got dialup access with my Xtra DSL account.

Comment by sbiddle, on 1-Jun-2006 09:23

Thanks for the offer Annette but the outage also affected UBS customers - switching to Slingshot may not give people the interweb either..:-)

Author's note by tonyhughes, on 1-Jun-2006 10:40

Hi Todd. Thanks for your comment, but according to sbiddle (a respected Geekzone member), UBS customers were affected too? How would being on Slingshot have helped in this instance? (Not trying to shoot you down, just interested)

Author's note by tonyhughes, on 1-Jun-2006 10:55

Hi Juha. GZ did work on dialup but it was very painful, having said that, it was a shocking dialup connection - 26.4kbps at the start, and then good ness knows what it fell back too... probably 14.4k. I get the feeling it would be a relatively responsive site at 48kbps...

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