Office 365 errors with users on Telecom New Zealand

Forums › Cloud, SaaS › Office 365 errors with users on Telecom New Zealand

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Atlanta55

11 posts

Geek

Reply # 757100 7-Feb-2013 20:30
Citylink afaik, must check what dns we using tomorrow. Was advised by me to run tracert and the last few hops fail presumably due to what you're saying about pings set not to reply.

Regs

10100111001
3177 posts

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Reply # 765513 18-Feb-2013 23:36
BlakJak: The fun of offshoring stuff, eh guys and girls? :-) http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10866133 "A number of businesses and schools have been left stranded today after a major outage at IBM's $80 million data centre in South Auckland.A hardware fault is understood to have hit the Highbrook Park data centre about 3am and services were still down as of 4pm." So offshoring versus local data centre? Which is best? Do you get a better outcome if the local datacentre goes offline? (p.s. there are several reports of similar examples from local datacentres over the last few years) Need help implementing Microsoft CRM? Give OA Systems a shout. Winners of CRM Solution of the Year at the 2010 Microsoft NZ Partner Awards

BlakJak

436 posts

Ultimate Geek

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Reply # 765514 18-Feb-2013 23:42
Regs: BlakJak: The fun of offshoring stuff, eh guys and girls? :-) http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10866133 "A number of businesses and schools have been left stranded today after a major outage at IBM's $80 million data centre in South Auckland.A hardware fault is understood to have hit the Highbrook Park data centre about 3am and services were still down as of 4pm." So offshoring versus local data centre? Which is best? Do you get a better outcome if the local datacentre goes offline? (p.s. there are several reports of similar examples from local datacentres over the last few years) If you keep all your stuff in a _single_ datacentre, then sure. I've run datacentres professionally so I have a fair clue about both the network and infrastructure dependencies. At least you'd be able to get a straight answer out of your (local!) contact regarding the nature of the problems here one presumes! (IBM havn't had a lot of fun in the last little while...) This would be me...

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10100111001
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Reply # 765515 18-Feb-2013 23:58
http://www.nbr.co.nz/article/ibms-backup-generator-failed-kick-air-nz-113084 (air nz/ibm failure) http://techday.com/it-brief/news/learning-from-the-air-nz-data-centre-outage/6753/ (maxnet commenting on airnz/ibm outage, followed by their own outage in next link) http://computerworld.co.nz/news.nsf/news/maxnet-cloud-customers-affected-by-outages http://computerworld.co.nz/news.nsf/security/hp-datacom-digiweb-suffer-datacentre-outages http://computerworld.co.nz/news.nsf/news/outage-at-reveras-auckland-datacentre (revera were up and running in a couple of hours) lots of companies with experience running professional datacentres in that list... Need help implementing Microsoft CRM? Give OA Systems a shout. Winners of CRM Solution of the Year at the 2010 Microsoft NZ Partner Awards

Ragnor

6895 posts

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Reply # 765717 19-Feb-2013 12:37
Not having a single point of failure is a simple concept, but many people aren't willing to pay for it until they've had a major outage.

Kellysu

27 posts

Geek

Reply # 767195 21-Feb-2013 16:51
Ironically there have been a number of my clients complaining about Office 365 in the last 24 hours, similar symptoms to this thread, except connection was rubbish on DTS, and FX networks, but fine on Xtra. Anyone else? Again, not enough information about the cause or resolution of the issues.

Kookoo

145 posts

Master Geek

Reply # 767945 22-Feb-2013 22:27
And Office 365 is down again. Maybe they are trying to tell me I shouldn't be working at 10:30 pm...

nathan

946 posts

Ultimate Geek

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Microsoft NZ

Reply # 767947 22-Feb-2013 22:34
Kookoo: And Office 365 is down again. Maybe they are trying to tell me I shouldn't be working at 10:30 pm... what are the symptoms? can't bring up the admin login page or OWA etc?

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10100111001
3177 posts

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Reply # 767948 22-Feb-2013 22:35
Kookoo: And Office 365 is down again. Maybe they are trying to tell me I shouldn't be working at 10:30 pm... what exactly is down for you? i can get to CRM, SharePoint and Outlook services without issue. Who is your ISP? Need help implementing Microsoft CRM? Give OA Systems a shout. Winners of CRM Solution of the Year at the 2010 Microsoft NZ Partner Awards

nathan

946 posts

Ultimate Geek

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Microsoft NZ

Reply # 767951 22-Feb-2013 22:41
has anyone logged calls about this and have a service ticket # you can share with me please?

nathan

946 posts

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Microsoft NZ

Reply # 767962 22-Feb-2013 22:47
if someone has this problem right now, can you get in touch with me through GZ mail and let me know your subscription ID please

freitasm

BDFL
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Geekzone

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Reply # 767965 22-Feb-2013 22:50
Portal administration, OWA, ActiveSync and Outlook all working for me on TelstraClear. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

Kookoo

145 posts

Master Geek

Reply # 767966 22-Feb-2013 22:55
nathan: if someone has this problem right now, can you get in touch with me through GZ mail and let me know your subscription ID please page not found in both ie and ft after a minute or two of trying to load it. no problems with any other traffic or the email server itself afaik, just owa is causing issues. (well,what used to be owa and is now outlook.com/companyname) sorry, off to sleep.

nathan

946 posts

Ultimate Geek

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Microsoft NZ

Reply # 767967 22-Feb-2013 22:56
Kookoo: nathan: if someone has this problem right now, can you get in touch with me through GZ mail and let me know your subscription ID please page not found in both ie and ft after a minute or two of trying to load it. no problems with any other traffic or the email server itself afaik, just owa is causing issues. (well,what used to be owa and is now outlook.com/companyname) sorry, off to sleep. email me your subscription ID please

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