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172 posts

Master Geek
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Topic # 107109 7-Aug-2012 15:04 Send private message

I don't know how far this issue extends with regards to government departments but heres what's happening for me. Work & Income cannot call my Skinny 020 number on their landlines. Now these aren't blocked phones they can call 021, 022, 027 and 029 numbers pefectly OK.  But not me on 020. 

I reported it to them and aparently it's Skinny or me... It's not me. 

Anyone else having issues with government departments / companies phone systems not been able to reach them on the Skinny 020 prefix?

And Skinny if your looking at this do you have any further info to add?

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16724 posts

Uber Geek
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Vodafone NZ

  Reply # 669061 7-Aug-2012 15:07 Send private message

It will be a issue with the A party PBX not Skinny, The PBX team need to open the number range 020*

investigation / basic fault checking should always start on the A party network not B party you can't work backwards on a fault like this

John




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WorldxChange

  Reply # 669101 7-Aug-2012 15:54 Send private message

Exactly , Work and Income should be the ones chasing it up, also the RVA's or lack of of will help point to where the issue will be, I will agree with John in that most likely the number range will not be live in the local system




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

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Vodafone NZ

  Reply # 669110 7-Aug-2012 16:11 Send private message

DA not updated on number table in PBX




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Ultimate Geek
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Skinny

  Reply # 669171 7-Aug-2012 17:44 Send private message

johnr: It will be a issue with the A party PBX not Skinny, The PBX team need to open the number range 020*

investigation / basic fault checking should always start on the A party network not B party you can't work backwards on a fault like this

John


John's onto it.  We have had this with a few places - PABX needs to be updated with the new number range.  There are certain comms that we have sent out to PABX suppliers etc but it depends upon the administrators of the PABX doing the updates.

I will call Work and Income and see if I can get to the right person.  If you are onto them again then this is the range they need to setup: -

02040XXXXXX, 
02041XXXXXX and 
0204AXXXXX, where A is 2, 3, 4, 5, 6, 7, 8, or 9. 

cheers

Paul.


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Vodafone NZ

  Reply # 669180 7-Aug-2012 17:56 Send private message

I have seen this so many times over the years in Vodafone when new number ranges are opened up and the worse is international incoming calls




308 posts

Ultimate Geek
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Skinny

  Reply # 669182 7-Aug-2012 17:59 Send private message

johnr: I have seen this so many times over the years in Vodafone when new number ranges are opened up and the worse is international incoming calls


Don't get me started Cool

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Vodafone NZ

  Reply # 669191 7-Aug-2012 18:08 Send private message

But it's your fault the mobile number can't be called from overseas and when you ask what network , What carrier they have no idea and not willing to get the INFO and yelled at just fix it




2 posts

Wannabe Geek


  Reply # 669194 7-Aug-2012 18:14 Send private message

Thanks for the informative posts everyone.

We'll have the skinny phone number ranges added for W&I /CYF/MSD/Studylink so our clients on skinny can be contacted via our phone systems.

 

Regards

Neal
Ministry of Social Development

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Vodafone NZ

  Reply # 669198 7-Aug-2012 18:24 Send private message

Sorted Thanks Neal and Welcome to Geekzone




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Ultimate Geek
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Skinny

  Reply # 669199 7-Aug-2012 18:27 Send private message

NealM: Thanks for the informative posts everyone.

We'll have the skinny phone number ranges added for W&I /CYF/MSD/Studylink so our clients on skinny can be contacted via our phone systems.

 

Regards

Neal
Ministry of Social Development


Love it when a plan comes together - thanks Neal

5656 posts

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Subscriber

  Reply # 669399 8-Aug-2012 08:32 Send private message

johnr: I have seen this so many times over the years in Vodafone when new number ranges are opened up and the worse is international incoming calls


The problem at Vodafone is that no one seems to know what their numbering range is these days where as Skinny knows exactly what theirs are..




Regards,

Old3eyes

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  Reply # 669421 8-Aug-2012 09:02 Send private message

old3eyes:
johnr: I have seen this so many times over the years in Vodafone when new number ranges are opened up and the worse is international incoming calls


The problem at Vodafone is that no one seems to know what their numbering range is these days where as Skinny knows exactly what theirs are..


I'm sure JohnR will be able to tell you exactly what their range is Wink

2 posts

Wannabe Geek


  Reply # 669460 8-Aug-2012 09:50 Send private message

Changes have been completed for skinny call routing. Thanks for your initial post tritex

We had the 10 digit Skinny range in the tables , but not the 11 digit Skinny ranges.



172 posts

Master Geek
+1 received by user: 2


  Reply # 669590 8-Aug-2012 13:09 Send private message

NealM: Changes have been completed for skinny call routing. Thanks for your initial post tritex

We had the 10 digit Skinny range in the tables , but not the 11 digit Skinny ranges.


Great thanks for that, just interesting to note mine is a 10 digit number 020 444 00** so according to the above post should have been working anyway... Hope it means it will work anyway. Thanks again.

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Subscriber

  Reply # 669593 8-Aug-2012 13:22 Send private message

old3eyes: The problem at Vodafone is that no one seems to know what their numbering range is these days where as Skinny knows exactly what theirs are..

Have fun! Laughing

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