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76 posts

Master Geek
+1 received by user: 1


Topic # 110605 12-Oct-2012 14:27 Send private message

Yes its been off for over 12 hrs....their 0800 number had an auto message that their "radio" network was out and they were looking at it urgently...

Anyone know what happened...its the longest outage I have had for years I think... normally just an hour or so...Laurie

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30 posts

Geek

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Compass Communications

  Reply # 700210 12-Oct-2012 14:44 Send private message

Hi Laurie,
    this was a known issue with our RADIUS server, that was affecting a small number of our customers. This was resolved as of 2pm today.

The RADIUS server looks after internet username authentication, so while the issue was present, you would not have been able to connect to the internet.

We're monitoring this closely but I'm confident the issue is fixed. Apologies for any inconvenience caused. Please try your internet connection now and PM me if you are still experiencing connectivity issues. Regards,

Ryan @Compass



76 posts

Master Geek
+1 received by user: 1


  Reply # 700314 12-Oct-2012 17:23 Send private message

Hi Ryan,

Thanks for the info. we are back online ok...at 1430 ok... btw we couldn't make outbound phone calls on the VOIP phone, but we did get one inbound call.

Rgds.....Laurie

30 posts

Geek

Trusted
Compass Communications

  Reply # 700321 12-Oct-2012 17:30 Send private message

Hi Laurie,
    thanks for letting me know. I've asked one of our techs to get in contact with you to test your line. Should be done sometime this evening but if you don't hear from anyone, please contact Compass Tech Support on 0800 640840 or log a support request via MyCompass on our website www.compass.net.nz. Kind regards,

Ryan @Compass



76 posts

Master Geek
+1 received by user: 1


  Reply # 700359 12-Oct-2012 18:30 Send private message

Hi Ryan, thanks, we got the call ok and all good. It was really an FYI for yourselves...Regards Laurie

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